Cracker Barrel Old Country Store, Inc
305 Hartmann Drive,
Lebanon, 37087-4779, TN,
United States
Lebanon, 37087-4779, TN,
United States
1 615-444-5533
Retail
Cracker Barrel Old Country Store, Inc Technographics
Cracker Barrel Old Country Store, Inc Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Cracker Barrel Old Country Store, Inc and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 70000 Cracker Barrel Old Country Store, Inc employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Cracker Barrel Old Country Store, Inc has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2013, Equifax I-9 Management for HR Compliance in 2019, LS Retail First for Restaurant Management in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Cracker Barrel Old Country Store, Inc is running and its propensity to invest more and deepen its relationship with Oracle , IBM , Equifax or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Cracker Barrel Old Country Store, Inc revenues, which have grown to $3.27 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Cracker Barrel Old Country Store, Inc intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Cracker Barrel Old Country Store, Inc Tech Stack and Enterprise Applications
Cracker Barrel Old Country Store, Inc ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2013 | 2013 |
In 2013, Cracker Barrel Old Country Store, Inc implemented Oracle NetSuite ERP to centralize ERP Financial functions across its corporate finance and accounting organization. The deployment of Oracle NetSuite ERP focused on establishing a unified transaction ledger, standardized chart of accounts, and centralized controls for financial reporting and statutory close processes. The implementation narrative positions the application as the primary system of record for core financial workflows including billing, receivables, payables, and fixed asset accounting.
Configuration emphasized widely recognized ERP Financial capabilities, with functional modules for General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, Cash Management, and financial reporting and consolidation workflows. The project included automation of period close orchestration and intercompany accounting controls, and it applied role based security and approval workflows to enforce segregation of duties and auditability. Governance changes centered on standardized month end procedures and centralized ownership of accounting configuration, aligning accounting processes and control points with the Oracle NetSuite ERP implementation.
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ERP Financial | ERP |
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2005 | 2005 |
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Cracker Barrel Old Country Store, Inc HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Equifax | Legacy | Equifax I-9 Management | HR Compliance | HCM | n/a | 2019 | 2019 |
In 2019 Cracker Barrel Old Country Store, Inc implemented Equifax I-9 Management as part of store-level onboarding to support federal I-9 requirements. This deployment is categorized as HR Compliance and was embedded into new hire orientation workflows at the Flint, MI restaurant where the Employee Training Coordinator managed onboarding activities.
Equifax I-9 Management was used to initiate and process I-9 forms, verify employee eligibility documentation, maintain compliance records, and file termination paperwork. Functional use included printing and retaining emergency contact and availability sheets alongside I-9 documentation, and conducting monthly new hire meetings that included in-person identity and eligibility verification performed through Equifax I-9 Management.
The application operated alongside payroll and learning systems within the onboarding orchestration, with store HR executing related tasks such as uploading W-4s to payroll, setting up Skylight pay cards and direct deposit for hires, and assigning courses in Schoox. The onboarding sequence connected Equifax I-9 Management, payroll onboarding steps, and training platform activities, and support extended to account access troubleshooting for Schoox and Achievers as part of new hire setup.
Governance and operational ownership rested with the Employee Training Coordinator and store HR staff who ran orientations, called new hires to schedule onboarding, and maintained compliance checks using Equifax I-9 Management. Rollout and day-to-day operation were implemented at the restaurant level, standardizing I-9 processing within store HR procedures and aligning verification tasks with front-line recruiting and training processes.
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Cracker Barrel Old Country Store, Inc ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LS Retail | Legacy | LS Retail First | Restaurant Management | ERP Services and Operations | Microsoft | 2019 | 2020 |
In 2019, Cracker Barrel Old Country Store, Inc implemented LS Retail First for Restaurant Management to unify point of sale, kitchen management and food-costing across its approximately 660 US stores. The LS Retail First deployment centralizes menu and item master configuration to reduce complexity and improve operational consistency across store operations.
The implementation configured POS, kitchen display and food-costing capabilities within LS Retail First, consolidating menu and configuration management and simplifying the item master to remove redundant entries. Standardized workflows for menu updates and item configuration were implemented to improve food-production data accuracy and to streamline menu lifecycle management.
Technically the solution extends Microsoft Dynamics 365 Commerce and involved Microsoft as a partner, integrating commerce services with store POS and back-office food-costing functions. Operational coverage explicitly spans both food and beverage and retail processes in the United States, aligning store-level systems with centralized configuration and inventory controls.
Rollout emphasis delivered faster store deployments and a reported greater than 60 percent reduction in menu item entries, which improved food-production data accuracy. Governance concentrated on centralized menu configuration, tighter item master controls and standardized update processes to maintain the reduced item complexity.
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Restaurant Management | ERP Services and Operations |
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2018 | 2018 |
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Retail Management | ERP Services and Operations |
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2001 | 2002 |
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Cracker Barrel Old Country Store, Inc Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2020 | 2020 |
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Cracker Barrel Old Country Store, Inc Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2022 | 2022 |
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Web Content Management | Content Management |
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2011 | 2011 |
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Cracker Barrel Old Country Store, Inc SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Order Management | SCM |
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2023 | 2024 |
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Cracker Barrel Old Country Store, Inc CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2019 | 2019 |
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Data Management Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Cracker Barrel Old Country Store, Inc ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2020 | 2020 |
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Cracker Barrel Old Country Store, Inc Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Procurement | Procurement |
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2011 | 2011 |
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Supplier Relationship Management | Procurement |
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2011 | 2011 |
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Cracker Barrel Old Country Store, Inc IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Cracker Barrel Old Country Store, Inc CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2015 | 2015 |
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IT Decision Makers and Key Stakeholders at Cracker Barrel Old Country Store, Inc
| First Name | Last Name | Title | Function | Department | Phone | |
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Senior Vice President and Chief Financial Officer | CXO | Finance | |
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SVP, Marketing | VP | Marketing | |
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Senior Vice President, Sourcing and Supply Chain | VP | Supply Chain | |
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Vice President, Strategic Sourcing | VP | Procurement | |
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Director of Supply Chain | Director | Supply Chain | |
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Manager, Strategic Sourcing | Manager | Procurement | |
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Vice President, Digital Experience | VP | IT | |
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Chief Marketing Officer | CXO | Marketing | |
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Customer Service Manager | Manager | Customer Service | |
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Senior Director, Digital Excellence | Director | IT | |
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SVP, CIO | VP | IT | |
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Director of IT Infrastructure | Director | IT | |
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Director, Merchandise Buying | Director | Procurement | |
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Director Of Merchandise Buying | Director | Procurement | |
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Senior Vice President, General Counsel & Corporate Secretary | VP | Legal | |
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Labor and Employment Compliance Manager | Manager | HR | |
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Senior Director HR Services and Systems | Director | IT | |
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Intermediate Salesforce Administrator | Manager | Marketing | |
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Senior Salesforce Administrator | Manager | Marketing | |
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Apps Being Evaluated by Cracker Barrel Old Country Store, Inc Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Cracker Barrel Old Country Store, Inc IT executives and key decision makers. This section highlights Cracker Barrel Old Country Store, Inc's latest recorded technology evaluations, including Oracle Retail Merchandising System for Retail Management on 2026-03-31. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Cracker Barrel Old Country Store, Inc digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-03-31 | Cracker Barrel Old Country Store, Inc | Evaluated | Oracle | Oracle Retail Merchandising System | Retail Management | ERP Services and Operations |
FAQ - APPS RUN THE WORLD Cracker Barrel Old Country Store, Inc Technographics
Cracker Barrel Old Country Store, Inc is a Retail organization based in United States,
with around 70000 employees and annual revenues of $3.27 billion.
Cracker Barrel Old Country Store, Inc operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Equifax I-9 Management and LS Retail First,
covering areas like ERP Financial, HR Compliance and Restaurant Management.
Cracker Barrel Old Country Store, Inc has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Equifax and LS Retail.
Cracker Barrel Old Country Store, Inc recently adopted applications including
FourKites Order Lifecycle Visibility in 2023, DocuSign eSignature in 2022 and Salesforce Sales Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Cracker Barrel Old Country Store, Inc’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Cracker Barrel Old Country Store, Inc’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Cracker Barrel Old Country Store, Inc technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.