Crescent Hotels and Resorts
10306 Eaton Place #430,
Fairfax, 22030, VA,
United States
Fairfax, 22030, VA,
United States
1 703-279-7820
Leisure and Hospitality
Crescent Hotels and Resorts Technographics
Crescent Hotels and Resorts Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Crescent Hotels and Resorts and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 6435 Crescent Hotels and Resorts employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Crescent Hotels and Resorts has purchased the following applications: Sage Business Cloud X3 (ex Sage ERP X3) for ERP Financial in 2015, UKG Pro HCM (ex UltiPro HCM) for Core HR in 2016, Cisco Webex Meetings for Audio Video and Web Conferencing in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Crescent Hotels and Resorts is running and its propensity to invest more and deepen its relationship with Sage , UKG , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Crescent Hotels and Resorts revenues, which have grown to $720.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Crescent Hotels and Resorts intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Crescent Hotels and Resorts Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sage | Legacy | Sage Business Cloud X3 (ex Sage ERP X3) | ERP Financial | ERP Financial Management | n/a | 2015 | 2015 |
In 2015, Crescent Hotels and Resorts deployed Sage Business Cloud X3 (ex Sage ERP X3) as its ERP Financial application. The implementation was executed within a broader corporate IT estate that included data center operations, VMware virtualization, domain controllers, and on premise Exchange messaging infrastructure.
Sage Business Cloud X3 accounting and associated financial workflows were configured to support core ERP Financial functions including general ledger, accounts payable, accounts receivable, and purchasing, with ProfitSage used alongside Sage X3 to support accounting processes. Configuration work focused on financial posting rules, chart of accounts alignment and transaction automation consistent with midmarket hospitality finance operations.
The deployment was integrated into an established infrastructure that included Egnyte ELC file sharing server, VPN services, Dell Sonicwall and Sophos firewalls, Veeam backups, Avast antivirus, and AppRiver spam filtering. Microsoft Office 365 services were provisioned, Active Directory Connect was set up, and 125 user accounts plus over 300 mail contact accounts were migrated to O365, while more than 500 Active Directory and Exchange user accounts remained administered on premise.
Operational governance covered domain records management for more than 50 domains and end user lifecycle processes for corporate staff and select hotel personnel. Onboarding and termination workflows were standardized to include procurement and setup of endpoint equipment, network and email account provisioning, and program access rights, and file storage was relocated from on premise to Egnyte to provide cloud based access for staff across the United States and Canada.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Pro HCM (ex UltiPro HCM) | Core HR | HCM | n/a | 2016 | 2017 |
In 2016 Crescent Hotels and Resorts implemented UKG Pro HCM (ex UltiPro HCM) as its Core HR platform to centralize human resources and onboarding workflows across corporate and property operations. The deployment targeted hospitality HR processes and was positioned to standardize employee records, role and compensation data, and onboarding for leadership transitions across the portfolio.
The UKG Pro HCM implementation emphasized Core HR and onboarding functionality, with configured workflows to fully onboard incoming General Managers into HR and payroll processes. UKG Pro HCM was used to provision user access, HRIS employee profiles, and role-based onboarding checklists that aligned GM handovers with accounting and property operations requirements.
Integrations and operational coverage were scoped to support property-level disciplines and accounting linkages, with Profitsage explicitly noted as part of the onboarding touchpoints. Operational rollout and ongoing use occurred at multiple Crescent properties, including Crowne Plaza Englewood New Jersey, DoubleTree Atlanta Airport, Homewood Suites OSU, Post Card Inn, Atlanta Evergreen Resort, The Inn at Stone Mountain, and Denver Inverness Golf and Spa Resort, reflecting a property-by-property adoption model aligned to hotel transitions.
Governance for the rollout relied on a task force model to manage General Manager transitions and to work side by side with departments during onboarding and renovation periods. The task force approach was applied to ensure continuity of HR and accounting processes and to support ownership objectives, with recent assignments reported as successful at the listed properties.
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Payroll | HCM |
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2016 | 2016 |
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Recruiting, Applicant Tracking System | HCM |
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2016 | 2016 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2018 | 2018 |
In 2018, Crescent Hotels and Resorts implemented Cisco Webex Meetings as an Audio Video and Web Conferencing solution. Cisco Webex Meetings is embedded on the company website, providing browser-based meeting access and scheduling for website users and internal participants, indicating a web-embedded, cloud-hosted conferencing architecture rather than a purely on-premises deployment.
The implementation emphasizes core Audio Video and Web Conferencing capabilities such as real-time audio and video, browser join, screen sharing, and meeting capture features provided by Cisco Webex Meetings. Crescent Hotels and Resorts Cisco Webex Meetings is positioned to support corporate communication and online engagement workflows, aligning the application with virtual meeting and collaboration use cases across the organization.
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2016 | 2016 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2017 | 2017 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Marketing Analytics | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2017 | 2017 |
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PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2020 | 2020 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs), Archive as a Service (AaaS) | CyberSecurity |
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2011 | 2011 |
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IT Decision Makers and Key Stakeholders at Crescent Hotels and Resorts
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Crescent Hotels and Resorts Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Crescent Hotels and Resorts IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Crescent Hotels and Resorts digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Crescent Hotels and Resorts Technographics
Crescent Hotels and Resorts is a Leisure and Hospitality organization based in United States,
with around 6435 employees and annual revenues of $720.0 million.
Crescent Hotels and Resorts operates a diverse technology stack with applications such as
Sage Business Cloud X3 (ex Sage ERP X3), UKG Pro HCM (ex UltiPro HCM) and Cisco Webex Meetings,
covering areas like ERP Financial, Core HR and Audio Video and Web Conferencing.
Crescent Hotels and Resorts has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Sage, UKG and Cisco Systems.
Crescent Hotels and Resorts recently adopted applications including
Milestone Analytics in 2021, OneTrust Cookie Consent in 2021 and Microsoft Azure Cloud Services in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Crescent Hotels and Resorts’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Crescent Hotels and Resorts’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Crescent Hotels and Resorts technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.