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Crescent Hotels and Resorts Software Purchases and Digital Transformation Initiatives

Last updated on 2020-08-18 10:10:31

Discover the latest software purchases and digital transformation initiatives being undertaken by Crescent Hotels and Resorts and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 6435 Crescent Hotels and Resorts employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Crescent Hotels and Resorts has purchased the following applications: UltiPro HCM for Core HR in 2016, UltiPro Recruiting for Recruiting,Applicant Tracking System in 2016, Sage Business Cloud X3 (ex Sage ERP X3) for ERP Financial in 2015 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Crescent Hotels and Resorts is running and its propensity to invest more and deepen its relationship with Ultimate Software, Sage or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Crescent Hotels and Resorts revenues, which have grown to $720.0 millions in 2019, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Crescent Hotels and Resorts intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

About the Customer

Crescent Hotels & Resorts, LLC, a hotel management company, operates hotels and resorts in the United States and Canada. Crescent Hotels & Resorts, LLC was formerly known as Crescent Hospitality Corporation and changed its name to Crescent Hotels & Resorts, LLC in September 2006. The company was founded in 2001 and is headquartered in Fairfax, Virginia.

Scope and Challenges

The company’s completely manual benefits enrollment process included the printing, preparation, and distribution of benefits guides, enrollment kits, information sessions, and the data entry of benefits. It also required employee reminders, manual collection of forms, updates, and corrections because of incomplete or erroneous elections, and executive reporting which had to be compiled for senior leaders using spreadsheets.

“Our manual process, administered by local staff who were not benefits specialists, increased the likelihood of costly issues,” said Gustavo Serbia, vice president of human resources at Crescent Hotels. 

Outcome and Implications

Crescent Hotels began deployment of UltiPro Benefits Enrollment in February 2016, with completion required by the start of open enrollment in mid-April.

The company was committed to moving the entire organization to the online process that covered four medical plans, two dental plans, one vision plan, supplemental life options, short- and long-term elections, FSA and HSA, plus accident and critical illness plans.

“After a two-month deployment from start to finish, the launch of UltiPro for benefits open enrollment process was a huge success,” said Jeff McMillan, corporate director of payroll at Crescent Hotels & Resorts.

The move to UltiPro for open enrollment will save them about $30,000 per year.


“The entire organization used the process, with no interruption of coverage to employees. We reduced the number of labor hours across the organization, automated election approval status reports to our locations, and provided our leadership with frequent real-time reporting,” said Jeff McMillan, corporate director of payroll at Crescent Hotels & Resorts.

10306 Eaton Place #430
Fairfax, 22030 , VA
United States
1 703-279-7820
Industry Employees Revenue
Leisure and Hospitality Subscribe Subscribe

Enterprise Software and Cloud Applications being used by Crescent Hotels and Resorts

Vendor Old Product New Product Category Market Users VAR/SI When Live
Sage Legacy Applications Sage Business Cloud X3 (ex Sage ERP X3) ERP Financial ERP Financial Management n/a n/a 2015 2015
Subscribe Subscribe Subscribe Core HR HCM Subscribe Subscribe 2016 2017
Subscribe Subscribe Subscribe Recruiting,Applicant Tracking System HCM Subscribe Subscribe 2016 2016

IT Decision Makers and Key Stakeholders at Crescent Hotels and Resorts

First Name Last Name Title Email Phone
Subscribe Subscribe Corporate Director, Total Rewards & Talent Development Subscribe Subscribe
Subscribe Subscribe Regional Controller Subscribe Subscribe
Subscribe Subscribe Vice President of Human Resources & Associate Relations Subscribe Subscribe
Subscribe Subscribe Regional Director of Finance Subscribe Subscribe