Cross River
400 Kelby Street, 14th Floor,
Fort Lee, 7024, NJ,
United States
Fort Lee, 7024, NJ,
United States
1 201-808-7000
Banking and Financial Services
Cross River Technographics
Cross River Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Cross River and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 500 Cross River employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Cross River has purchased the following applications: Fiserv Prologue for ERP Financial in 2015, Fiserv Cleartouch Bank Platform for Core Banking in 2015, Hotjar for Customer Experience in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Cross River is running and its propensity to invest more and deepen its relationship with Fiserv , Contentsquare , The Trade Desk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Cross River revenues, which have grown to $265.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Cross River intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Cross River Tech Stack and Enterprise Applications
Cross River ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Fiserv | Legacy | Fiserv Prologue | ERP Financial | ERP | n/a | 2015 | 2016 |
In 2015 Cross River deployed Fiserv Prologue to support core ERP Financial processes for Treasury and Accounting. Fiserv Prologue was implemented as the banks central ledger and cash orchestration platform for cash management, intraday and monthly forecasting, reconciliation, and settlement workflows.
The implementation configured Fiserv Prologue to manage functional modules and capabilities for cash management, forecasting, collateral management and margining, trade and GL break resolution, wires, reconciliations, and regulatory and management reporting. Configuration work included defining GL accounting treatments, process flows for pledged collateral, and reporting structures used by Treasury and Finance, and the full application name Fiserv Prologue appears in daily operational tooling.
Integrations were executed with finance and operations tooling explicitly referenced by Cross River, including Blackline for reconciliation coordination, FedLine Account Management Information for Fed connectivity, Fiserv Cleartouch for payment processing, and Derivative Edge for derivative position reference. The bank also coordinated the FX partnership and hedge accounting process with Goldman Sachs, and set up Discount Window access in coordination with the Federal Reserve Bank of New York to support liquidity operations.
Governance and rollout emphasized cross-functional ownership and controls, with Treasury leading requirements and onboarding for fintech partners, product, capital markets, accounting, legal, and IT. The program established roles and responsibilities, developed documented procedures for pledged collateral management, and embedded GL accounting and reporting rules into Prologue to support internal and external audit processes and oversight.
Explicit outcomes recorded in the implementation and subsequent operations include establishing processes to manage pledged collateral and access over 1 billion dollars in committed funding, creating and automating Insured Cash Sweep and Insured Network Deposits programs tied to a 1 billion dollar third party funding relationship, and producing a revamped daily cash forecast model that underwent model validation with minimal findings. The Cross River deployment of Fiserv Prologue remains focused on Treasury, cash management, and ERP Financial accounting functions across the banks operational footprint.
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Cross River ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Fiserv | Legacy | Fiserv Cleartouch Bank Platform | Core Banking | ERP Services and Operations | n/a | 2015 | 2016 |
In 2015, Cross River implemented Fiserv Cleartouch Bank Platform for Core Banking. The deployment anchored treasury and cash management operations and was adopted by treasury operations, product, capital markets, accounting, and operations teams to support deposit, payment, and liquidity workflows.
Configuration work focused on core account processing, cash management and intraday forecasting capabilities, collateral management and margining, reconciliation and trade and GL break resolution, wire and settlement processing, and GL accounting to support new sweep product workflows. Fiserv Cleartouch Bank Platform was configured to support a customer centric in-house sweep product for fintech partners, with business rules, GL mappings, and reporting flows defined through cross functional workshops.
The implementation integrated with finance and operations tooling explicitly referenced by Cross River, including Prologue, Blackline, FedLine Account Management Information AMI, and Derivative Edge, and it supported operational linkages to the Federal Reserve Bank of New York for Discount Window access. Operational coordination extended to FP&A, Legal, Lending, Product, IT and Data Science, and external partners including a foreign exchange partnership with Goldman Sachs and a third party funding relationship used to implement Insured Cash Sweep and Insured Network Deposits programs.
Governance and process work included establishing roles and responsibilities, formal procedures, monitoring, and reporting for pledged collateral and central bank facility access, defining GL accounting and reporting for sweep products, and automating reconciliation and settlement processes. Treasury leadership led training and development of direct reports and operational teams, and the daily cash forecasting model implemented alongside Fiserv Cleartouch underwent model validation with minimal findings.
Explicit outcomes documented in the implementation include documented access to over 1 billion dollars of committed funding through collateralized facilities and the establishment of a one billion dollar third party funding relationship to support balance sheet growth. Fiserv Cleartouch Bank Platform centralized core banking functions for treasury operations and fintech partner integration while embedding controls for collateral, funding, and reporting.
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Cross River CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2022 | 2022 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Cross River Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2020 | 2020 |
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Cross River Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Cross River Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
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2021 | 2021 |
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Intelligent Document Processing | Content Management |
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2017 | 2017 |
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Web Content Management | Content Management |
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2020 | 2020 |
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Cross River ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2019 | 2019 |
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Incident Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2024 | 2024 |
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Cross River TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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AML, Fraud and Compliance | TRM |
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2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Cross River IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Cross River CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Cross River
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Executive Vice President & Chief Lending Officer | CXO | Finance | |
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Chief Information Officer | CXO | IT | |
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Chief Financial Officer | CXO | Finance | |
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Senior Compliance Manager | Manager | Legal | |
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Vice President Finance | VP | Finance | |
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Apps Being Evaluated by Cross River Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Cross River IT executives and key decision makers. This section highlights Cross River's latest recorded technology evaluations, including SS&C Technologies Precision LM for Loan Management on 2026-10-02, Microsoft Clarity for Marketing Analytics on 2026-04-13, and Microsoft Viva Glint Platform for Performance and Goal Management, Employee Experience on 2025-02-14. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Cross River digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-10-02 | Cross River | Evaluated | SS&C Technologies | SS&C Technologies Precision LM | Loan Management | ERP Services and Operations |
| 2026-04-13 | Cross River | Evaluated | Microsoft | Microsoft Clarity | Marketing Analytics | CRM |
| 2025-02-14 | Cross River | Evaluated | Microsoft | Microsoft Viva Glint Platform | Performance and Goal Management, Employee Experience | HCM |
FAQ - APPS RUN THE WORLD Cross River Technographics
Cross River is a Banking and Financial Services organization based in United States,
with around 500 employees and annual revenues of $265.0 million.
Cross River operates a diverse technology stack with applications such as
Fiserv Prologue, Fiserv Cleartouch Bank Platform and Hotjar,
covering areas like ERP Financial, Core Banking and Customer Experience.
Cross River has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Fiserv and Contentsquare.
Cross River recently adopted applications including
ServiceNow ITSM in 2024, Hotjar in 2022 and The Trade Desk in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Cross River’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Cross River’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Cross River technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.