CrossCountry Mortgage
2160 Superior Avenue,
Cleveland, 44114, OH,
United States
Cleveland, 44114, OH,
United States
1 877-773-1226
Banking and Financial Services
CrossCountry Mortgage Technographics
CrossCountry Mortgage Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by CrossCountry Mortgage and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 7000 CrossCountry Mortgage employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that CrossCountry Mortgage has purchased the following applications: Workday Financial Management for ERP Financial in 2024, Workday Benefits for Benefits Administration in 2024, FreeWheel Demandsuite for Agency Management in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems CrossCountry Mortgage is running and its propensity to invest more and deepen its relationship with Workday , SAP , CCBill or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing CrossCountry Mortgage revenues, which have grown to $3.60 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for CrossCountry Mortgage intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CrossCountry Mortgage Tech Stack and Enterprise Applications
CrossCountry Mortgage ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday Financial Management | ERP Financial | ERP | n/a | 2024 | 2025 |
In 2024, CrossCountry Mortgage implemented Workday Financial Management as its ERP Financial platform to centralize core finance operations. The deployment was executed in tandem with Workday HCM to establish a single platform for finance and human resources, aligning workforce and financial data for more coherent reporting and operational workflows.
Workday Financial Management was configured to provide standard ERP Financial capabilities, including a centralized general ledger, accounts payable and accounts receivable workflows, procurement support, period close orchestration, financial reporting and consolidation, and intercompany transaction handling. The implementation emphasized configuration of role-based security, automated transaction processing, and embedded AI-driven insights to help finance teams surface meaningful signals from transactional and reporting data.
Integrations focused on Workday HCM, creating a unified data model that links workforce costs, payroll-related accounting events, and headcount-driven financial planning. Operational coverage targeted corporate finance, accounting, and FP&A functions, enabling cross-functional workflows between financial operations and HR for headcount planning, cost allocation, and consolidated reporting.
Governance was redefined to standardize chart of accounts, centralize control frameworks, and implement structured period close workflows and audit trails. The rollout followed a phased approach across finance and HR organizations, accompanied by change management and process standardization to support centralized reporting and faster decision making. The implementation aligns with Workday messaging around enterprise-wide visibility, streamlined financial processes, and AI-enabled insights for finance teams.
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Expense Management | ERP |
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2017 | 2017 |
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Payment Processing | ERP |
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2022 | 2022 |
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CrossCountry Mortgage HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday Benefits | Benefits Administration | HCM | n/a | 2024 | 2025 |
In 2024, CrossCountry Mortgage implemented Workday Benefits to centralize Benefits Administration and support HR and payroll operational workflows across its United States employee population. The Workday Benefits deployment is positioned as the primary benefits and pay administration layer used by HR, Payroll, timekeepers, corporate employees, and outside loan originators, aligning benefits enrollment, pay statement access, and tax elections under a single Workday tenant.
The implementation leverages native Workday modules including the Time app, Absence app, and the Benefits and Pay app to manage timecards, paid time off, benefit elections, and payment elections. Timecards are configured to require all non-exempt hourly employees to record all time worked, with a specific rule requiring outside sales loan originators in California, Nevada, and Arizona to complete timecards to accrue sick time. Clock in and out functionality is enforced for corporate employees including meal punches, and a one hour automatic lunch deduction is applied for full time employees except where state rules or corporate punch requirements override that behavior.
Operational controls and payroll integrations are reflected in explicit locking and payroll processing windows, timecards are locked during pay weeks from Monday at 10am ET through Thursday at 12am ET for payroll processing and cannot be edited during that window. Payroll is processed biweekly, with pay delivered every other Friday one week in arrears, and missed hours are entered as retro adjustments once timecards are unlocked and applied to the subsequent pay period. Historical payroll artifacts remain available in the ADP Portal for tax years through 2023, while Form W 2 access for 2024 and later is served from Workday, documenting coexistence for prior year records.
Governance and user workflows are embedded in the configuration, Paid Time Off requests are required at least two weeks in advance and are submitted through the Absence app, pending requests display as gray and approved requests display as green in the absence calendar, and approved requests must be corrected to cancel. Tax withholding and payment elections are managed through the Benefits and Pay app, with federal and state tax update links exposed in the worker profile, and direct deposit and contact updates routed via the worker profile Payment Elections and Contact flows. Timecard edit permissions are restricted for corporate employees, with timekeeper mediated edits and documented procedures for retro entries, aligning system controls to existing payroll and HR policy.
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Benefits Administration | HCM |
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2016 | 2016 |
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Core HR | HCM |
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2016 | 2016 |
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Core HR | HCM |
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2024 | 2025 |
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Digital Adoption | HCM |
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2021 | 2021 |
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Payroll | HCM |
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2016 | 2016 |
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Payroll | HCM |
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2024 | 2025 |
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Recruiting, Applicant Tracking System | HCM |
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2020 | 2020 |
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Recruiting, Applicant Tracking System | HCM |
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2024 | 2024 |
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Time and Attendance | HCM |
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2024 | 2025 |
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Time and Attendance | HCM |
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2016 | 2016 |
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Workforce Analytics | HCM |
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2024 | 2025 |
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CrossCountry Mortgage ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| FreeWheel, A Comcast Company | Legacy | FreeWheel Demandsuite | Agency Management | ERP Services and Operations | n/a | 2024 | 2024 |
In 2024, CrossCountry Mortgage implemented FreeWheel Demandsuite. The deployment positions FreeWheel Demandsuite as the Agency Management platform for the company, anchored on its public website to manage digital advertising and demand workflows for online properties.
Configuration emphasized core Agency Management capabilities typical for publisher and advertiser orchestration, including campaign trafficking and scheduling, ad decisioning and inventory allocation, creative delivery, and reporting. The implementation used client side tag integration embedded on site pages to surface ad requests and deliver creatives through the FreeWheel Demandsuite runtime.
Operational ownership sits with digital marketing and ad operations teams, consolidating campaign setup, trafficking and measurement under a single platform. Governance and process changes introduced centralized campaign approval gates, inventory assignment rules and a reporting cadence to align ad operations with broader marketing and monetization activities.
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Loan Management | ERP Services and Operations |
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2023 | 2023 |
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CrossCountry Mortgage Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2019 | 2019 |
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CrossCountry Mortgage Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application, Web and Enterprise Search | Content Management |
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2020 | 2020 |
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Content Management | Content Management |
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2019 | 2019 |
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Web Content Management | Content Management |
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2016 | 2016 |
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CrossCountry Mortgage CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2022 | 2022 |
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Customer Experience, CRM | CRM |
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2025 | 2025 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2020 | 2020 |
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CrossCountry Mortgage IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Cloud Storage | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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CrossCountry Mortgage CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at CrossCountry Mortgage
| First Name | Last Name | Title | Function | Department | Phone | |
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Chief Technology Officer | CXO | IT | |
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Senior Vice President Operations | VP | Operations | |
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Senior Vice President, IT Service Management | VP | IT | |
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SVP Information Technology | VP | IT | |
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Accounts Payable Manager | Manager | Finance | |
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Director of Human Resources, Western U.S. | Director | HR | |
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Executive Vice President of Human Resources | VP | HR | |
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Payroll Manager | Manager | Finance | |
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HR, Wage & Compensation Manager | Manager | HR | |
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HR Recruiting Manager | Manager | HR | |
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HR Onboarding Manager | Manager | HR | |
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Senior Corporate Recruiter | Manager | HR | |
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Benefits Director | Director | HR | |
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Payroll Manager/Commissions | Manager | HR | |
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Apps Being Evaluated by CrossCountry Mortgage Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from CrossCountry Mortgage IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the CrossCountry Mortgage digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD CrossCountry Mortgage Technographics
CrossCountry Mortgage is a Banking and Financial Services organization based in United States,
with around 7000 employees and annual revenues of $3.60 billion.
CrossCountry Mortgage operates a diverse technology stack with applications such as
Workday Financial Management, Workday Benefits and FreeWheel Demandsuite,
covering areas like ERP Financial, Benefits Administration and Agency Management.
CrossCountry Mortgage has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Workday and FreeWheel, A Comcast Company.
CrossCountry Mortgage recently adopted applications including
Insellerate in 2025, Workday Financial Management in 2024 and Workday Benefits in 2024,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of CrossCountry Mortgage’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates CrossCountry Mortgage’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete CrossCountry Mortgage technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.