Crown Resorts
8 Whiteman St,
Melbourne, 3006, VIC,
Australia
Melbourne, 3006, VIC,
Australia
61 3 9292-8888
Leisure and Hospitality
Crown Resorts Technographics
Crown Resorts Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Crown Resorts and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 20000 Crown Resorts employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Crown Resorts has purchased the following applications: Oracle Peoplesoft FSCM for ERP Financial in 2018, Workday Absence Management for Absence and Leave Management in 2021, IBM Maximo for Enterprise Asset Management in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Crown Resorts is running and its propensity to invest more and deepen its relationship with Oracle , SAP , Workday or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Crown Resorts revenues, which have grown to $5.71 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Crown Resorts intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Crown Resorts Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Peoplesoft FSCM | ERP Financial | ERP Financial Management | n/a | 2018 | 2018 |
In 2018, Crown Resorts implemented Oracle Peoplesoft FSCM as its core enterprise finance application. Oracle Peoplesoft FSCM was deployed to establish a centralized ERP Financial platform for corporate finance operations across Crown Resorts.
The implementation covered core financial modules including General Ledger, Accounts Payable, Accounts Receivable, Asset Management, Cash Management and billing and revenue management, along with configured financial controls and period close workflows. The deployment included configuration of accounting structures, chart of accounts, multi-entity transaction processing and standard financial reporting and reconciliation capabilities.
Oracle Peoplesoft FSCM was integrated into Crown Resorts corporate systems landscape, interfacing with PeopleSoft and Workday HR systems, Taleo recruiting, ELMO learning, and Workforce Central time and attendance to enable payroll costing, supplier payment triggers and employee expense workflows. Data interfaces and batch processes were implemented to support master data synchronization and transaction-level handoffs between HR, timekeeping and finance.
Ongoing governance and operational support were managed by Crown Resorts’ ERP systems team which supports, maintains and enhances the corporate systems environment. Governance emphasized centralized change control, application administration, and coordinated release management to align financial processes across departments.
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ERP Financial | ERP Financial Management |
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2015 | 2016 |
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Expense Management | ERP Financial Management |
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2015 | 2016 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday Absence Management | Absence and Leave Management | HCM | n/a | 2021 | 2022 |
In 2021, Crown Resorts implemented Workday Absence Management to centralize leave workflows within its broader Workday environment. Workday Absence Management, in the Absence and Leave Management category, was managed by the Group P&C HRIS function and operated alongside Workday HCM, Recruiting, Compensation, Performance, Talent and Learning as part of BAU and project work.
The Group P&C HRIS Functional Lead carried responsibility for configuration tasks within Workday Absence Management and the broader administration of Workday modules and subsystems, designing and implementing improvements to absence policies, approvals and entitlement calculations consistent with absence and leave workflows. Operational duties included being the first point of contact via the centralised P&C Systems Mailboxes, managing data integrity through an audit strategy and schedule, conducting data audits and researching corrective actions, and maintaining configuration control across modules.
Deployment coverage focused on Crown Resorts people and culture operations across local properties including Resorts and VIP, Bars and Dining, Events and Conferencing, Gaming, Entertainment, Hotels, Clubs and Lounges and Loyalty program areas. Governance was reinforced through change leadership for core business and reporting processes to ensure consistency and alignment, with the HRIS team providing stakeholder liaison and functional support for ongoing BAU and project initiatives. This implementation positions Crown Resorts Workday Absence Management Absence and Leave Management as the operational backbone for absence administration within the People and Culture function.
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Compensation Management | HCM |
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2021 | 2022 |
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Core HR | HCM |
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2021 | 2022 |
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Employee Experience | HCM |
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2017 | 2017 |
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HR Compliance | HCM |
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2015 | 2016 |
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Learning and Development | HCM |
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2019 | 2019 |
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Payroll | HCM |
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2015 | 2015 |
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Performance and Goal Management | HCM |
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2021 | 2022 |
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Recruiting, Applicant Tracking System | HCM |
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2021 | 2022 |
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Recruiting, Applicant Tracking System | HCM |
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2024 | 2024 |
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Time and Attendance | HCM |
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2019 | 2019 |
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Workforce Management | HCM |
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2021 | 2021 |
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Workforce Management | HCM |
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2020 | 2020 |
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Workforce Management | HCM |
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2020 | 2020 |
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Workforce Scheduling | HCM |
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2019 | 2019 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IBM | Legacy | IBM Maximo | Enterprise Asset Management | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018, Crown Resorts implemented IBM Maximo as its Enterprise Asset Management platform, establishing a formalized system for asset lifecycle and maintenance orchestration. The IBM Maximo deployment served as the primary application for recording asset registers, scheduling maintenance, and supporting operational work order workflows across hospitality and gaming facilities.
The implementation emphasized core Enterprise Asset Management capabilities, including work order management, preventive maintenance scheduling, inventory and spare parts control, mobile workforce enablement, and asset lifecycle tracking. IBM Maximo was configured to support standard maintenance automation, asset hierarchies, and role based access for operations and engineering teams.
Integrations were executed to tie Maximo into Crown Resorts operations, leveraging Azure iPaaS for integration orchestration and point to point links with Workday, a Warehouse Management System, Point of Sale platforms, Opera for hotel systems, SKIDATA for parking operations, and ServiceNow for incident and service request handoffs. These integrations aligned asset and inventory records with HR custodianship, procurement and stock flows, guest facing systems, and ITSM driven incident workflows.
Governance and rollout were supported by an internal QA and testing program, using defined test strategy and master test plans, with test management in Zephyr, defect tracking in JIRA, and documentation in Confluence. Testing and validation efforts covered Gaming, Loyalty and Corporate streams, focusing on end to end scenarios and module level integration validation for IBM Maximo.
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Hotel Property Management | ERP Services and Operations |
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2018 | 2018 |
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Point Of Sale | ERP Services and Operations |
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2018 | 2018 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2022 | 2022 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2019 | 2019 |
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Collaboration | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2019 | 2019 |
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Collaboration | Collaboration |
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2018 | 2018 |
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PBX, VoiP and Phone Systems | Collaboration |
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2019 | 2019 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2013 | 2013 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Supply Chain Management | SCM |
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2015 | 2016 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Support | CRM |
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2017 | 2017 |
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Customer Support | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2015 | 2015 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2019 | 2019 |
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IT Service Management | ITSM |
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2018 | 2018 |
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PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Project Portfolio Management | PPM |
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2018 | 2018 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2017 | 2017 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2020 | 2020 |
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Physical Security
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Physical Access Control System | Physical Security |
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2021 | 2021 |
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Physical Access Control System | Physical Security |
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2015 | 2015 |
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Physical Access Control System | Physical Security |
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2021 | 2021 |
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Video Surveillance System | Physical Security |
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2021 | 2021 |
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Video Surveillance System | Physical Security |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Crown Resorts
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by Crown Resorts Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Crown Resorts Technographics
Crown Resorts is a Leisure and Hospitality organization based in Australia,
with around 20000 employees and annual revenues of $5.71 billion.
Crown Resorts operates a diverse technology stack with applications such as
Oracle Peoplesoft FSCM, Workday Absence Management and IBM Maximo,
covering areas like ERP Financial, Absence and Leave Management and Enterprise Asset Management.
Crown Resorts has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Workday and IBM.
Crown Resorts recently adopted applications including
SmartRecruiters SmartRecruit in 2024, Microsoft Power BI in 2022 and Workday Absence Management in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Crown Resorts’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Crown Resorts’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Crown Resorts technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.