AI Buyer Insights:

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

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● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

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● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

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● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

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● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

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● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

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● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

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● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

Cyprus Airways
Location
Po Box 13343,
Dubai, x,
United Arab Emirates
Website
https://www.cyprusairways.com/
Phone
971 4 221 5325
Artw industry
Transportation
Employee
Revenue

Cyprus Airways Technographics

Cyprus Airways Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Cyprus Airways and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100 Cyprus Airways employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Cyprus Airways has purchased the following applications: Enghouse Interactive AI Insights for Artificial Intelligence Marketing in 2023, Microsoft 365 for Collaboration in 2019, DotCMS for Content Management in 2017 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Cyprus Airways is running and its propensity to invest more and deepen its relationship with Enghouse Interactive , Microsoft , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Cyprus Airways revenues, which have grown to $10.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Cyprus Airways intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Cyprus Airways Data, Technology Stack, and Enterprise Applications
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Enghouse Interactive Legacy Enghouse Interactive AI Insights Artificial Intelligence Marketing AI-Powered Application GCC Cyprus 2023 2023
In 2023, Cyprus Airways deployed Enghouse Interactive AI Insights as part of an Enghouse CCaaS omnichannel cloud contact centre implementation. The rollout moved the carrier from a voice only setup to an omnichannel environment, adding web chat, intelligent ACD routing and call recording to support travel and customer service operations in Cyprus. The implementation targeted the airline's contact centre operations and agent desktops, consolidating voice and digital channels into a single cloud contact centre architecture. Enghouse Interactive AI Insights was configured to provide voice of the customer analysis and AI enabled quality and automated evaluation across recorded calls and chat transcripts, aligning with the Artificial Intelligence Marketing category. Functional modules implemented include intelligent automatic call distribution, web chat handling, interaction recording, and AI powered quality management, with analytics and evaluation workflows instrumented to surface agent coaching signals and service quality trends. The deployment used Enghouse CCaaS as the contact centre platform and routed interaction telemetry and recordings into the AI Insights capability for evaluation. Deployment was recommended and supported by local Enghouse partner GCC Cyprus, who advised on omnichannel routing and ACD configuration and assisted with agent workflow changes. Operational scope covered customer service teams handling travel bookings and support, with governance centered on quality management workflows and automated evaluation to standardize scoring and coaching. Cyprus Airways reported improvements in customer satisfaction and agent experience following the rollout.
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2019 2019
Collaboration Collaboration 2022 2022
Collaboration Collaboration 2022 2022
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
DotCMS Legacy DotCMS Content Management Content Management n/a 2017 2017
eCommerce
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Personalization and Product Recommendations eCommerce 2024 2025
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Call Center CRM 2023 2023
Customer Loyalty CRM 2017 2017
Marketing Automation CRM 2019 2019
Marketing Automation CRM 2019 2019
Tag Management CRM 2017 2017
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2021 2021
Application Hosting and Computing Services IaaS 2018 2018
Application Hosting and Computing Services IaaS 2000 2000
Application Hosting and Computing Services IaaS 2021 2021
IT Decision Makers and Key Stakeholders at Cyprus Airways
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by Cyprus Airways Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Cyprus Airways Technographics

Cyprus Airways is a Transportation organization based in United Arab Emirates, with around 100 employees and annual revenues of $10.0 million.

Cyprus Airways operates a diverse technology stack with applications such as Enghouse Interactive AI Insights, Microsoft 365 and DotCMS, covering areas like Artificial Intelligence Marketing, Collaboration and Content Management.

Cyprus Airways has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Enghouse Interactive, Microsoft and DotCMS.

Cyprus Airways recently adopted applications including PROS eCommerce Personalization in 2024, Enghouse Interactive AI Insights in 2023 and Enghouse CCaaS in 2023, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Cyprus Airways’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Cyprus Airways’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Cyprus Airways technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.