List of Enghouse Interactive AI Insights Customers
Enghouse Interactive Canada
16605 North 28th Ave, Suite 101,
Phoenix, 85053, AZ,
United States
Phoenix, 85053, AZ,
United States
1 602-789-2800
Professional Services
1882
$410M
Since 2010, our global team of researchers has been studying Enghouse Interactive AI Insights customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Enghouse Interactive AI Insights for Artificial Intelligence Marketing from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Enghouse Interactive AI Insights for Artificial Intelligence Marketing include: Edenred, a France based Banking and Financial Services organisation with 12000 employees and revenues of $3.40 billion, The Seattle Times, a United States based Media organisation with 900 employees and revenues of $240.0 million, Cyprus Airways, a United Arab Emirates based Transportation organisation with 100 employees and revenues of $10.0 million and many others.
Contact us if you need a completed and verified list of companies using Enghouse Interactive AI Insights, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Enghouse Interactive AI Insights customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Cyprus Airways | Transportation | 100 | $10M | United Arab Emirates | Enghouse Interactive | Enghouse Interactive AI Insights | Artificial Intelligence Marketing | 2023 | GCC Cyprus | In 2023, Cyprus Airways deployed Enghouse Interactive AI Insights as part of an Enghouse CCaaS omnichannel cloud contact centre implementation. The rollout moved the carrier from a voice only setup to an omnichannel environment, adding web chat, intelligent ACD routing and call recording to support travel and customer service operations in Cyprus. The implementation targeted the airline's contact centre operations and agent desktops, consolidating voice and digital channels into a single cloud contact centre architecture. Enghouse Interactive AI Insights was configured to provide voice of the customer analysis and AI enabled quality and automated evaluation across recorded calls and chat transcripts, aligning with the Artificial Intelligence Marketing category. Functional modules implemented include intelligent automatic call distribution, web chat handling, interaction recording, and AI powered quality management, with analytics and evaluation workflows instrumented to surface agent coaching signals and service quality trends. The deployment used Enghouse CCaaS as the contact centre platform and routed interaction telemetry and recordings into the AI Insights capability for evaluation. Deployment was recommended and supported by local Enghouse partner GCC Cyprus, who advised on omnichannel routing and ACD configuration and assisted with agent workflow changes. Operational scope covered customer service teams handling travel bookings and support, with governance centered on quality management workflows and automated evaluation to standardize scoring and coaching. Cyprus Airways reported improvements in customer satisfaction and agent experience following the rollout. | |
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Edenred | Banking and Financial Services | 12000 | $3.4B | France | Enghouse Interactive | Enghouse Interactive AI Insights | Artificial Intelligence Marketing | 2023 | n/a | In 2023 Edenred implemented Enghouse Interactive AI Insights within its contact center and customer service environment, a deployment aligned to the Artificial Intelligence Marketing category. The engagement is described as a contact center deployment supporting France and Edenred global contact centers, with the full application name Enghouse Interactive AI Insights used to reflect the AI enhanced quality management focus. The implementation included Enghouse ContaCT Highway and the Quality Management Suite to optimize IVR flows, enable intelligent pre routing, and provide automated reporting across contact center operations. Enghouse Interactive AI Insights is referenced alongside the QMS implementation, and AI enhanced quality management capabilities are inferred from the case study and product listings, including automated quality scoring and interaction analytics to support voice channel quality assurance and reporting workflows. Operationally the solution was integrated into Edenred IVR and contact center routing, instrumenting partner merchant IVR navigation paths and centralized reporting pipelines for global sites. The deployment scope covered contact center and customer service functions, consolidating IVR optimization, pre routing logic, and quality management into a single operational stack that spans France and other Edenred contact centers. Governance and rollout emphasized centralized automated reporting and AI assisted quality workflows to standardize monitoring and reduce manual review, aligned with the QMS configuration. The case study reports a 67% reduction in partner merchant IVR navigation time as an outcome of the ContaCT Highway and Quality Management Suite implementation, this outcome is explicitly stated in the source documentation. | |
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The Seattle Times | Media | 900 | $240M | United States | Enghouse Interactive | Enghouse Interactive AI Insights | Artificial Intelligence Marketing | 2023 | n/a | In 2023, The Seattle Times implemented Enghouse Interactive AI Insights in its contact center environment, classified under the Artificial Intelligence Marketing category. The deployment extended Enghouse multichannel IVR and cloud contact center technology to support media customer service workflows for subscription and billing enquiries across the US Pacific Northwest. The configuration combined multichannel IVR, cloud contact center routing, call recording, quality assurance workflows and AI-assisted analytics to automate routine subscription and billing enquiries and to enable remote working for agents. Enghouse Interactive AI Insights was used to apply the platform recording, QA and AI feature set to conversational analytics and quality processes, surfacing voice of the customer signals and agent coaching opportunities. Operational scope centered on customer service and subscription management teams, with centralized QA and remote agent support orchestrated through the Enghouse cloud contact center. The implementation aligned call recording and AI-assisted QA into contact center workflows to prioritize VoC monitoring and operational quality control. Governance emphasis included standardized QA sampling and AI audit workflows to support coaching and exception handling. The Seattle Times reported annual savings of approximately $180,000 tied to automating routine enquiries following the Enghouse Interactive AI Insights enabled contact center modernization. |
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FAQ - APPS RUN THE WORLD Enghouse Interactive AI Insights Coverage
Enghouse Interactive AI Insights is a Artificial Intelligence Marketing solution from Enghouse Interactive.
Companies worldwide use Enghouse Interactive AI Insights, from small firms to large enterprises across 21+ industries.
Organizations such as Edenred, The Seattle Times and Cyprus Airways are recorded users of
Enghouse Interactive AI Insights for Artificial Intelligence Marketing.
Companies using Enghouse Interactive AI Insights are most concentrated in Banking and Financial Services, Media and Transportation, with adoption spanning over 21 industries.
Companies using Enghouse Interactive AI Insights are most concentrated in France, United States and United Arab Emirates, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Enghouse Interactive AI Insights across Americas, EMEA, and APAC.
Companies using Enghouse Interactive AI Insights range from small businesses with 0-100 employees - 33.33%, to mid-sized firms with 101-1,000 employees - 33.33%, large organizations with 1,001-10,000 employees - 0%, and global enterprises with 10,000+ employees - 33.33%.
Customers of Enghouse Interactive AI Insights include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Enghouse Interactive AI Insights customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Artificial Intelligence Marketing.