Daikin Malaysia
9, Jalan 13/6, Seksyen 13, 46200 Petaling Jaya,
Petaling Jaya, 46200,
Malaysia
Petaling Jaya, 46200,
Malaysia
60 3 7953 8388
Manufacturing
Daikin Malaysia Technographics
Daikin Malaysia Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Daikin Malaysia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3000 Daikin Malaysia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Daikin Malaysia has purchased the following applications: SAP S/4 HANA for ERP Financial in 2018, Microsoft 365 for Collaboration in 2015, Hotjar for Customer Experience in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Daikin Malaysia is running and its propensity to invest more and deepen its relationship with SAP , Microsoft , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Daikin Malaysia revenues, which have grown to $1.50 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Daikin Malaysia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Daikin Malaysia Tech Stack and Enterprise Applications
Daikin Malaysia ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | SAP ERP ECC 6.0 | SAP S/4 HANA | ERP Financial | ERP | n/a | 2018 | 2018 |
In 2018, Daikin Malaysia implemented SAP S/4 HANA as its ERP Financial platform, migrating from SAP ERP ECC 6.0 to centralize finance and core enterprise processes. The implementation was part of a multi-year program that began with a digital transformation initiative in 2017 and later extended to dealer-facing commerce capabilities.
The SAP S/4 HANA deployment covered accounting, human resource, manufacturing and distribution modules, and was configured to support order management, parts fulfillment and after sales service workflows. A parallel solution named EPIC E-Partner Integrated Community was developed to provide a real-time B2B dealer platform that synchronized dealer ordering, parts servicing and banking interactions with the S/4 HANA ledger and master data.
Integration scope included direct connectivity between EPIC and SAP S/4 HANA for transaction orchestration, FPX payment integration for local electronic payments, and integration to Hong Leong Bank e-banking channels, plus consumer warranty registration workflows. YCSOFT delivered EPIC in 2020 and the technical architecture emphasizes real-time transaction handoff and data synchronization between the dealer portal, bank channels and SAP S/4 HANA core financial and distribution modules.
Governance and operational changes focused on dealer onboarding, transaction approval workflows and centralized financial reconciliation in SAP S/4 HANA, streamlining order to cash and service to cash processes across more than 600 dealers. The integrated ERP Financial and B2B architecture increased coordination between sales, distribution and finance, and the company reported expanded reach and improved sales momentum following the rollout.
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Daikin Malaysia Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Daikin Malaysia implemented Microsoft 365 as its Collaboration platform. The implementation was adopted at the corporate level for the 3000 employee, Malaysia-based manufacturing business and is referenced on the company website. Microsoft 365 was positioned to centralize corporate communications, email, and document collaboration across business functions including operations, engineering, sales, and corporate services.
Deployment leveraged standard Microsoft 365 services such as Exchange Online, SharePoint Online, Microsoft Teams, and OneDrive for Business to provide email, intranet and document management, real-time team collaboration, and endpoint file sync. Configuration used a centralized Microsoft 365 tenant model with role based access controls, governance policies for content and external sharing, and device and user lifecycle workflows to support corporate security and operational continuity. The implementation is described as the core Collaboration platform for Daikin Malaysia without explicit third party system integrations documented.
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Daikin Malaysia CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2018 | 2018 |
In 2018, Daikin Malaysia deployed Hotjar on its Malaysia-facing website, instrumenting the public site hosted at https://www.daikin.com.my/. The Hotjar deployment is categorized as Customer Experience and was implemented as a client-side web analytics layer to capture user interactions and behavioral data.
Configuration emphasized core Hotjar capabilities, including session recordings, heatmaps, funnel analysis, and on-page feedback widgets, to support UX research and digital marketing workflows. The implementation scoped primary web properties under daikin.com.my and was positioned to deliver behavioral telemetry to product, digital experience, and marketing teams. Governance controls were applied at the tracking configuration level, using sampling and consent-aware settings and role-based access to recordings to align with regional privacy expectations.
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Marketing Analytics | CRM |
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2021 | 2021 |
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Daikin Malaysia PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2020 | 2020 |
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Daikin Malaysia IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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IT Decision Makers and Key Stakeholders at Daikin Malaysia
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Daikin Malaysia Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Daikin Malaysia IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Daikin Malaysia digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Daikin Malaysia Technographics
Daikin Malaysia is a Manufacturing organization based in Malaysia,
with around 3000 employees and annual revenues of $1.50 billion.
Daikin Malaysia operates a diverse technology stack with applications such as
SAP S/4 HANA, Microsoft 365 and Hotjar,
covering areas like ERP Financial, Collaboration and Customer Experience.
Daikin Malaysia has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Microsoft and Contentsquare.
Daikin Malaysia recently adopted applications including
Uplynk CDN (ex Edgio CDN) in 2023, Crazy Egg in 2021 and Amazon SES in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Daikin Malaysia’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Daikin Malaysia’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Daikin Malaysia technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.