Dalex Finance
Hse No 114/3 Farrar Avenue, North Adabraka,
Accra, x,
Ghana
Accra, x,
Ghana
233 24 433 3411
Banking and Financial Services
Dalex Finance Technographics
Dalex Finance Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Dalex Finance and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3000 Dalex Finance employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Dalex Finance has purchased the following applications: Drift AI Chatbot for Chatbots and Conversational AI in 2017, Microsoft 365 for Collaboration in 2020, Ameyo Omnichannel Contact Center Solutions for Call Center in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Dalex Finance is running and its propensity to invest more and deepen its relationship with Drift , Tidio , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Dalex Finance revenues, which have grown to $35.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Dalex Finance intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Dalex Finance Tech Stack and Enterprise Applications
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Drift | Legacy | Drift AI Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, Dalex Finance deployed Drift AI Chatbot on its public website. The Drift AI Chatbot implementation uses the Chatbots and Conversational AI category to deliver conversational routing, lead capture, and contextual responses for retail banking visitors to dalexfinance.com.
The implementation is oriented around configurable conversational workflows and playbooks, including automated qualification scripts, contextual message triggers tied to page navigation, and escalation paths for handoff to human agents. Configuration includes session transcript capture and conversational session logging to support review and tuning, and messaging templates for product and service inquiries.
Operational scope is focused on customer-facing digital channels in Ghana and is managed by Dalex Finance’s digital channels and customer service functions. Governance practices center on ongoing script maintenance, content approval and compliance monitoring to align chatbot responses with financial regulatory requirements, and continuous conversational tuning to maintain intent accuracy. The Drift AI Chatbot remains embedded as the primary web conversational interface for the company’s online customer engagement.
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Chatbots and Conversational AI | AI-Powered Application |
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2020 | 2020 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2020 | 2020 |
In 2020, Dalex Finance deployed Microsoft 365 to centralize Collaboration workflows across its Ghana operations. The deployment is surfaced on the corporate website and reflects a cloud-hosted Microsoft 365 tenant provisioned for enterprise collaboration and productivity.
Microsoft 365 is implemented with core Collaboration capabilities including Microsoft Teams for real-time communication, Exchange Online for corporate email, SharePoint Online and OneDrive for document management, and Office desktop and web apps for productivity. Configuration focused on tenant-level settings, identity and access controls, and document sharing policies to support secure internal collaboration. Standard Collaboration workflows such as team workspaces, document co-authoring, and group calendaring are in active use.
Operational coverage targets company-wide business functions including IT operations, corporate communications, finance, and customer service within Dalex Finance's Ghana footprint. Governance is administered through centralized IT controls with Azure Active Directory based identity management, role-based access, and retention and compliance settings aligned to banking sector needs. The Microsoft 365 deployment establishes a platform for coordinated internal communication and document governance across the organization.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ameyo | Legacy | Ameyo Omnichannel Contact Center Solutions | Call Center | CRM | n/a | 2019 | 2019 |
In 2019 Dalex Finance implemented Ameyo Omnichannel Contact Center Solutions as its Cloud Contact Center platform. The deployment targeted Dalex Finance contact center operations in Ghana and was completed on time, with the transition executed with zero downtime to avoid service disruption.
The implementation delivered an omnichannel agent desktop and consolidated customer data into a single view to enable contextual conversations, moving the organization from a predominantly voice-based call center toward a multichannel engagement model. Configuration emphasized unified interaction logging, intelligent routing and queuing, and agent-facing customer context to support higher quality customer conversations.
Ameyo Omnichannel Contact Center Solutions was integrated with Dalex Finance existing customer data sources and sales workflows to centralize records and support customer-facing sales activities. Operational coverage included contact center agents and sales teams, with workflows updated to incorporate omnichannel queuing and contextual handoffs between channels.
Governance focused on standardized contact handling procedures and agent scripting to ensure consistent contextual engagement, with a phased rollout that preserved continuity of service. Outcomes explicitly reported included on-time implementation, zero-downtime transition, a single customer view for agents, and improved sales closures driven by more contextual conversations.
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Dalex Finance
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Dalex Finance Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Dalex Finance IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Dalex Finance digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Dalex Finance Technographics
Dalex Finance is a Banking and Financial Services organization based in Ghana,
with around 3000 employees and annual revenues of $35.0 million.
Dalex Finance operates a diverse technology stack with applications such as
Drift AI Chatbot, Microsoft 365 and Ameyo Omnichannel Contact Center Solutions ,
covering areas like Chatbots and Conversational AI, Collaboration and Call Center.
Dalex Finance has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Drift, Microsoft and Ameyo.
Dalex Finance recently adopted applications including
Tidio Live Chat in 2020, Microsoft 365 in 2020 and Microsoft Azure Cloud Services in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Dalex Finance’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Dalex Finance’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Dalex Finance technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.