Norwalk, 6851, CT,
United States
Datto Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Datto and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1743 Datto employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Datto has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2014, Absorb LMS for Learning and Development in 2022, Zuora Revenue for Revenue Cycle Management in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Datto is running and its propensity to invest more and deepen its relationship with Oracle , SAP , Zuora or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Datto revenues, which have grown to $620.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Datto intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Sage Intacct | Oracle NetSuite ERP | ERP Financial | ERP Financial Management | n/a | 2014 | 2015 |
In 2014 Datto implemented Oracle NetSuite ERP as its ERP Financial platform to centralize subscription billing, invoicing, and revenue accounting workflows. The deployment migrated financial data and operational workflows from Sage Intacct to Oracle NetSuite ERP and placed emphasis on reconciling customer subscriptions and invoices within a single financial system.
The implementation configured core ERP Financial modules for invoicing and accounts receivable, general ledger posting, revenue recognition schedules, and reporting for quantitative billing metrics. Configuration work focused on supporting subscription billing reconciliation, structured revenue and billings analysis, and the maintenance of organized records and financial reports.
Operational coverage extended across finance, revenue operations and the teams handling customer billing communications, with staff responsibilities including inputting transactional data into Oracle NetSuite ERP and providing customer facing billing support to internal sales. The system served as the source of truth for billing data used by revenue risk recovery and billing analysis activities.
Governance emphasis centered on documented records management, routine reconciliation procedures, and production of billing metrics and reports used by revenue and billing analysts. Day to day workflows embedded NetSuite ERP into revenue and billings analysis activities, with formalized reporting and record retention processes to support the ongoing finance operations.
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Expense Management | ERP Financial Management |
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2014 | 2014 |
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Subscription and Recurring Billing | ERP Financial Management |
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2016 | 2016 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Absorb | Legacy | Absorb LMS | Learning and Development | HCM | n/a | 2022 | 2022 |
In 2022, Datto deployed Absorb LMS on their website as its primary Learning and Development platform. The deployment positions Absorb LMS to deliver centralized training for Datto’s professional services organization and externally facing education programs, with the application name Absorb LMS and the Apps Category Learning and Development clearly in use on the public site.
The implementation configures core Learning and Development capabilities native to Absorb LMS, including a course catalog, learning paths, instructor and self-paced course delivery, assessment and certification tracking, and role-based administration. Absorb LMS is used to host and present content directly through Datto’s website, with administrative controls to manage learner cohorts and content publishing workflows.
Operational coverage spans internal professional services teams and customer education touchpoints accessed via Datto’s site, aligning LMS enrollment and content delivery to role-based audiences. The implementation leverages Absorb LMS features for user provisioning and permissions, enabling segmented access to product, security and onboarding curricula consistent with enterprise learning workflows.
Governance has been structured around centralized LMS administration, content approval workflows and compliance tracking typical for Learning and Development systems, with site-embedded delivery to simplify learner access. The Absorb LMS deployment on Datto’s website emphasizes content accessibility and administrative control, reflecting an approach that integrates learning catalog management with public-facing enrollment and consumption channels.
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zuora | Legacy | Zuora Revenue | Revenue Cycle Management | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018 Datto implemented Zuora Revenue to support Revenue Cycle Management for finance and revenue operations. The deployment anchored subscription accounting and month end revenue recognition workflows and served as a central system of record for structured revenue processes.
Zuora Revenue was configured to handle ASC 606 compliant revenue recognition and subscription accounting, operating alongside Datto built components that addressed data quality and subscription articulation. Datto developed ACCOUNT MASTER to de-duplicate 460K accounts across six disparate invoicing and CRM systems down to fewer than 280K accounts, and to aggregate more than 250 account attributes using over twenty custom coded aggregation algorithms. Datto also developed SUBSCRIPTION MASTER to produce a fully automated daily forward looking representation of Monthly Recurring Revenue across five invoicing systems and to express complex contract terms including pending deals transfers free months trials dynamic usage and retroactive changes.
Integrations and operational coverage included consolidation across six invoicing and CRM sources and explicit alignment to Salesforce where the deduplicated account set forms Datto’s Salesforce Account List. The program also contained SHERPA PHASES 1 through 3 a multi phase migration that re articulated customer subscriptions for migration to NetSuite, transforming pricing discounting ordering and provisioning in ways that preserved revenue neutrality.
Governance and process instrumentation included a fully automated monthly recognition engine called 606 SQL which was created as an interim ASC 606 solution and was expected to be a stopgap until Zuora RevPro could be implemented. 606 SQL has been used since December 2019 and contains automation for deriving List Price and BOM costs for custom deals. The combined footprint of Zuora Revenue, ACCOUNT MASTER, SUBSCRIPTION MASTER and the SHERPA program centralized subscription data governance and established the foundation for Datto’s internal and investor facing reporting.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Chatbots and Conversational AI | AI-Powered Application |
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2020 | 2020 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2016 | 2016 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2014 | 2014 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application, Web and Enterprise Search | Content Management |
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2019 | 2019 |
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Web Content Management | Content Management |
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2016 | 2016 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Logistics Management | SCM |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Account Based Marketing | CRM |
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2021 | 2021 |
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Account Based Marketing | CRM |
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2021 | 2021 |
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Account Based Marketing | CRM |
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2023 | 2023 |
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Account Based Marketing, Sales Engagement | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2015 | 2015 |
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Customer Support | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Sales Automation | CRM |
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2024 | 2024 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2014 | 2014 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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EPM | EPM |
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2016 | 2016 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2021 | 2021 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Procurement | Procurement |
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2016 | 2016 |
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SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Incentive Compensation Management | SPM |
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2016 | 2016 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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iPaaS (Integration Platform as a Service) | PaaS |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Network Detection and Response (NDR) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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