De Volksbank
Croeselaan 1,
Utrecht, 3521 BJ,
Netherlands
Utrecht, 3521 BJ,
Netherlands
31 30 291 5200
Banking and Financial Services
De Volksbank Technographics
De Volksbank Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by De Volksbank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3000 De Volksbank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that De Volksbank has purchased the following applications: Oracle Cloud ERP for ERP Financial in 2024, AFAS Absence and Leave for Absence and Leave Management in 2008, ServiceNow AI Platform for Generative AI Platforms in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems De Volksbank is running and its propensity to invest more and deepen its relationship with Oracle , AFAS Software , ServiceNow or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing De Volksbank revenues, which have grown to $1.10 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for De Volksbank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
De Volksbank Tech Stack and Enterprise Applications
De Volksbank ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud ERP | ERP Financial | ERP | n/a | 2024 | 2025 |
In 2024, De Volksbank implemented Oracle Cloud ERP together with Oracle Fusion Cloud EPM to consolidate and modernize its ERP Financial stack. The deployment targeted the finance organization of the Dutch retail bank, aligning financial reporting, consolidation, and planning on a single cloud platform to support group reporting needs and tighter finance-to-banking alignment.
The implementation configured core financial management modules including general ledger, consolidation and close orchestration, financial reporting automation, and Enterprise Performance Management planning and forecasting capabilities. Oracle Fusion Cloud ERP and EPM features were used to embed automation into recurring close and reporting workflows, explicitly to help save time across financial reporting functions.
Operational architecture emphasizes a cloud SaaS deployment model, with Oracle Cloud ERP integrated into De Volksbank operational flows to improve the flexibility and agility of its core banking systems. Integrations were scoped to link transactional finance flows and reporting outputs with existing core banking systems and downstream statutory reporting channels, maintaining continuity for corporate finance and regulatory reporting teams.
Governance changes focused on centralizing financial close governance, standardizing accounting policies, and introducing automated approval workflows and role based access controls across finance teams. The program was positioned to deliver time savings in financial reporting and to increase the agility of core banking operations by consolidating ERP Financial processes on Oracle Cloud ERP and Oracle Fusion Cloud EPM.
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De Volksbank HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| AFAS Software | Legacy | AFAS Absence and Leave | Absence and Leave Management | HCM | n/a | 2008 | 2009 |
In 2008 De Volksbank implemented AFAS for HRM and payroll, establishing AFAS as the institution's HR backbone. The implementation covered the Apps Category . During 2020 to 2022 the bank ran a focused optimisation that replaced custom-built leave and absence tools with standard AFAS workflows and rolled AFAS Absence and Leave into core HR processes.
The AFAS Absence and Leave deployment centralized absence case management and standardized leave workflows inside the AFAS HR backbone. Configuration work emphasized workflow-driven approvals, formalized absence types, automated notifications, and case documentation to reduce manual intervention and to align absence processing with payroll inputs.
Integrations were explicitly implemented with Valicare and the bank's Arbodienst for occupational-health case handling, enabling structured data flows and handovers between HR, occupational health services, and external care providers. Operational coverage was within the Netherlands and the solution impacted HR, payroll, and occupational health functions across the bank.
Governance shifted from custom point-solutions to standardized AFAS processes during the 2020 to 2022 programme, consolidating absence rules, audit trails, and handover protocols within AFAS Absence and Leave. According to the bank the optimisation shortened processing times and reduced manual work while maintaining AFAS as the central HR system.
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De Volksbank AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ServiceNow | Legacy | ServiceNow AI Platform | Generative AI Platforms | AI Development | n/a | 2019 | 2019 |
In 2019, De Volksbank implemented ServiceNow AI Platform to consolidate IT service management and enable intelligent automation across its centralized IT organization. The deployment used ServiceNow AI Platform in the Generative AI Platforms category to create a single system of record for assets, incidents, and service requests supporting the bank's multi-brand operating model.
The implementation configured ServiceNow Incident Management, ServiceNow Problem Management, ServiceNow Change and Release Management, a centralized configuration management database CMDB, and a self-service portal with chat-enabled knowledge access. The Now Platform was also used to build a custom business application focused on the incident and loss process to register and report on data leakages and the financial implications of incidents.
The solution was delivered as a cloud-based approach to remove maintenance and upgrade burden and to enable tighter orchestration and automation of service delivery. De Volksbank worked with implementation partner Paphos Group during the rollout to deliver the self-service portal, automation of request routing, and enhanced reporting and monitoring capabilities.
Operational governance centralized processes across IT, standardizing asset and task information in the CMDB and automating request, incident, and change workflows to shift teams from manual handling to automated assignment and remediation. Reported outcomes tied to the deployment include improved visibility with a single system of record, always-on self-service for employees, a 25% improvement in IT efficiency from auto-assigning incidents, a 7.5% reduction in change effort, and reduced upgrade lead times to a maximum of three weeks, enabling continued in-house application development.
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De Volksbank Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
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2021 | 2021 |
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De Volksbank CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Tag Management | CRM |
|
2020 | 2020 |
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De Volksbank EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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EPM | EPM |
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2024 | 2025 |
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De Volksbank ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2019 | 2019 |
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IT Service Management | ITSM |
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2019 | 2019 |
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De Volksbank Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Procurement | Procurement |
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2015 | 2015 |
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De Volksbank TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Treasury Management | TRM |
|
2012 | 2012 |
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De Volksbank IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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De Volksbank CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at De Volksbank
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Purchasing Manager | Manager | Procurement | |
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Senior Financial Controller | Director | Finance | |
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Financial Controller | Director | Finance | |
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Senior Financial Controller Structured Finance | Director | Finance | |
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Apps Being Evaluated by De Volksbank Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from De Volksbank IT executives and key decision makers. This section highlights De Volksbank's latest recorded technology evaluations, including Unisys InfoImage for Enterprise Content Management on 2025-04-09. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the De Volksbank digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-04-09 | De Volksbank | Evaluated | Unisys | Unisys InfoImage | Enterprise Content Management | Content Management |
FAQ - APPS RUN THE WORLD De Volksbank Technographics
De Volksbank is a Banking and Financial Services organization based in Netherlands,
with around 3000 employees and annual revenues of $1.10 billion.
De Volksbank operates a diverse technology stack with applications such as
Oracle Cloud ERP, AFAS Absence and Leave and ServiceNow AI Platform,
covering areas like ERP Financial, Absence and Leave Management and Generative AI Platforms.
De Volksbank has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, AFAS Software and ServiceNow.
De Volksbank recently adopted applications including
Oracle Cloud ERP in 2024, Oracle Cloud EPM in 2024 and DocuSign eSignature in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of De Volksbank’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates De Volksbank’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete De Volksbank technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.