Defence Bank
Level 10, 31 Queen St,
Melbourne, 3000, VIC,
Australia
Melbourne, 3000, VIC,
Australia
61 3 8624-5888
Banking and Financial Services
Defence Bank Technographics
Defence Bank Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Defence Bank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 230 Defence Bank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Defence Bank has purchased the following applications: ELMO HR Core for Core HR in 2019, Cloudcase Platform for Intelligent Process Automation in 2022, Zoom for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Defence Bank is running and its propensity to invest more and deepen its relationship with ELMO Software , Cloudcase Software Solutions , Zoom Video Communications or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Defence Bank revenues, which have grown to $46.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Defence Bank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Defence Bank Data, Technology Stack, and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ELMO Software | Legacy | ELMO HR Core | Core HR | HCM | n/a | 2019 | 2019 |
In 2019, Defence Bank deployed ELMO HR Core as its Core HR platform to centralize HRIS and people processes for its approximately 230 employees. ELMO HR Core was adopted as the bank's Pathway HRIS implementation and used to digitize and govern employee lifecycle workflows across the organisation.
The deployment focused on functional modules for performance and onboarding, delivering paperless and role relevant My Performance, My Induction, and My Return to Work plans within ELMO HR Core. The implementation supported the introduction of market based remuneration via FIRG alongside the HRIS, and was positioned to enable wellbeing and learning programs such as Thrive and KnowHow through integrated HR case and plan management.
ELMO HR Core was integrated into Defence Bank's broader employee technology stack, explicitly interfacing with the intranet Connect and Connect Social powered by Elcom, CVCheck, Joan desk bookings, Whova conference tooling, Zoom, and transaction or document tools including DocuSign, Promapp, Business Connect, and PDFCreator. The integration set supported end to end employee experience scenarios from recruitment screening through onboarding, conference engagement, desk booking and electronic document workflows.
Governance and rollout were led from the Head of People Systems role reporting to the Chief People Officer, and aligned to existing people and workplace initiatives such as the New Support Office design, Thrive wellbeing program, Uprise EAP rollout, Speak Up reporting, and Innov8 continuous improvement activities. The programme emphasized paperless HR processes, role based workflows, and centralized HRIS ownership within People Operations in Melbourne, Victoria, Australia.
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Learning and Development | HCM |
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2017 | 2017 |
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Learning and Development | HCM |
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2019 | 2019 |
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Learning and Development | HCM |
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2019 | 2019 |
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Payroll | HCM |
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2019 | 2019 |
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Performance and Goal Management | HCM |
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2019 | 2019 |
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Recruiting, Applicant Tracking System | HCM |
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2021 | 2021 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cloudcase Software Solutions | Legacy | Cloudcase Platform | Intelligent Process Automation | AI-Powered Application | n/a | 2022 | 2022 |
In 2022, Defence Bank partnered with Cloudcase Software Solutions to deploy the Cloudcase Platform as an Intelligent Process Automation solution to digitize personal loan origination for Australian Defence Force members, with the platform later extended to support home lending. The deployment targeted removal of paper based processes in member lending origination and onboarding, delivering a single digital intake and automated workflow for credit application processing.
The implementation centered on loan origination and onboarding capabilities, with automated form capture, workflow orchestration, and decisioning automation consistent with Intelligent Process Automation use cases. Module usage is inferred primarily as loan origination and onboarding, with configuration to support staged approvals and straight through processing where eligibility and verification rules are met.
Integration architecture relied on API based connectivity to the bank core banking systems and to third party vendors for identity, verification, and upstream data feeds, enabling end to end handoffs from member application through funding. Operational coverage focused on retail lending functions, specifically personal and car lending initially, and later expanded to home lending origination workflows for members across Australia.
Governance and process changes accompanied the rollout, shifting frontline and back office workflows from paper processing to digital case management and automated rule execution, and the home lending rollout was implemented as an extension of the initial origination deployment. Rollout sequencing emphasized onboarding of member facing channels and alignment of credit workflow controls to the new automated processes.
Outcomes reported from the Australia rollout include approvals in as little as 30 seconds, funding within minutes for eligible applications, and a reported approximately 25 percent increase in personal and car loan fundings in the first months after launch, while the home lending capability represents an operational extension of the Cloudcase Platform origination layer.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, Defence Bank implemented Zoom as a cloud-hosted Audio Video and Web Conferencing solution and embedded Zoom functionality on its public website to support live customer interactions and virtual meetings. This deployment positions Zoom as the primary Audio Video and Web Conferencing application for Defence Bank, aligning the tool with customer engagement workflows and internal collaboration across business functions.
The implementation reflects a SaaS, browser-accessible architecture typical for the category, with configuration focused on meeting orchestration, screen sharing, recording, and web-based join flows for external users. Operational coverage centers on the website customer channel and staff communications across departments, with centralized account administration, meeting security controls, and scheduling governance implemented to manage access and compliance for hosted sessions.
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Collaboration | Collaboration |
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2019 | 2019 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2019 | 2019 |
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CRM | CRM |
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2015 | 2015 |
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Customer Experience | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2019 | 2019 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2016 | 2016 |
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IT Service Management | ITSM |
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2021 | 2021 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Treasury Management | TRM |
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2018 | 2019 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2017 | 2017 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2015 | 2015 |
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IT Decision Makers and Key Stakeholders at Defence Bank
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Defence Bank Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Defence Bank Technographics
Defence Bank is a Banking and Financial Services organization based in Australia,
with around 230 employees and annual revenues of $46.0 million.
Defence Bank operates a diverse technology stack with applications such as
ELMO HR Core, Cloudcase Platform and Zoom,
covering areas like Core HR, Intelligent Process Automation and Audio Video and Web Conferencing.
Defence Bank has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as ELMO Software, Cloudcase Software Solutions and Zoom Video Communications.
Defence Bank recently adopted applications including
Cloudcase Platform in 2022, ELMO Recruitment and Applicant Tracking System in 2021 and Atlassian Jira Service Desk in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Defence Bank’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Defence Bank’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Defence Bank technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.