Delivery Hero
Oranienburger Strasse 70,
Berlin, 10117,
Germany
Berlin, 10117,
Germany
49 30 5444 59 000
Retail
Delivery Hero Technographics
Delivery Hero Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Delivery Hero and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 44612 Delivery Hero employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Delivery Hero has purchased the following applications: Rossum.ai Platform for AP Automation in 2021, Phenom Talent CRM for Candidate Relationship Management in 2017, SAP Concur Travel for Travel Management in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Delivery Hero is running and its propensity to invest more and deepen its relationship with Rossum.ai , SAP , Phenom or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Delivery Hero revenues, which have grown to $10.94 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Delivery Hero intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Delivery Hero Tech Stack and Enterprise Applications
Delivery Hero ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Rossum.ai | Legacy | Rossum.ai Platform | AP Automation | ERP | n/a | 2021 | 2021 |
In 2021, Delivery Hero implemented Rossum.ai Platform for AP Automation, deploying the solution to centralize accounts payable document intake and invoice data capture. The deployment targeted the accounts payable function to automate high-volume invoice ingestion and reduce manual keying across finance operations.
The Rossum.ai Platform implementation configured intelligent document capture, AI-driven data extraction, invoice classification, and automated validation rules to support standard AP workflows. The platform was set up to standardize data schemas, apply business validation, and route exceptions to human reviewers, reflecting common AP Automation capabilities such as invoice parsing, field-level confidence scoring, and exception handling.
Architecturally the implementation aligned with API-driven, cloud-native ingestion patterns common to the category, using scalable document queues and model training cycles to improve extraction accuracy over time. Machine learning model governance and retraining loops were established to tune extraction models and update validation rules as invoice formats evolved, while user interfaces supported human-in-the-loop verification and correction.
Governance changes focused on process ownership within finance, introducing configuration controls for validation rules, defined exception routing workflows, and operational practices for model monitoring and data quality. The implementation narrative emphasizes Rossum.ai Platform, AP Automation, and Delivery Hero accounts payable as the central relationship between application, category, and business function.
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ERP Financial | ERP |
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2020 | 2020 |
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ERP Financial | ERP |
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2016 | 2017 |
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ERP Financial | ERP |
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2018 | 2019 |
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Expense Management | ERP |
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2018 | 2019 |
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Delivery Hero HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Phenom | Legacy | Phenom Talent CRM | Candidate Relationship Management | HCM | n/a | 2017 | 2017 |
In 2017, Delivery Hero implemented Phenom Talent CRM to centralize Candidate Relationship Management workflows for its recruiting organization. The deployment of Phenom Talent CRM was positioned to support candidate engagement and talent pipelining across the company career site, aligning the application name Phenom Talent CRM with the Candidate Relationship Management category.
The implementation focused on standard candidate relationship modules, including talent pipelining, candidate engagement automation, profile capture, and career site personalization. Delivery Hero is using Phenom People on their website to surface personalized job content and to capture candidate profiles directly into the Phenom Talent CRM instance, and the configuration emphasizes candidate segmentation and automated outreach capabilities typical of the category.
Operational ownership was concentrated within recruiting and talent acquisition teams, with the careers portal serving as the primary front end for candidate capture and employer branding. Integration points explicitly include the Delivery Hero careers site via Phenom People, enabling candidate profile ingestion, talent pool tagging, and routed candidate handoffs to recruiting operations rather than direct system-to-system integrations with other named platforms.
Governance centered on recruitment process orchestration, with workflows for candidate segmentation, consent capture, and engagement cadence configured in the CRM. Phenom Talent CRM is used to operationalize candidate relationship processes on the careers site, and the implementation narrative emphasizes system-level orchestration of candidate engagement rather than discrete outcomes or measured business impact.
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Learning and Development | HCM |
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2023 | 2023 |
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Recruiting, Applicant Tracking System | HCM |
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2015 | 2015 |
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Talent Sourcing | HCM |
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2018 | 2018 |
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Workforce Management | HCM |
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2021 | 2021 |
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Workforce Management | HCM |
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2023 | 2023 |
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Delivery Hero ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Concur Travel | Travel Management | ERP Services and Operations | n/a | 2018 | 2019 |
In 2018, Delivery Hero implemented SAP Concur Travel as its Travel Management platform. The initiative was part of a broader SAP strategy and reflected the companywide emphasis on automation and improving user experience.
The SAP Concur Travel deployment centralized travel bookings and expense capture, implementing automated booking workflows, policy enforcement, and electronic expense submission to deliver a fully automated travel management solution. Configuration work emphasized transparent travel expense processes and streamlined bookkeeping handoffs to finance.
Technical design included seamless integration into the corporate ERP to automate bookkeeping entries and reconcile travel spend with finance records, supporting the full expense lifecycle from booking through accounting. The SAP Concur Travel application served as the integration point between travel operations and finance, enabling shared transaction data and reducing manual posting work.
Governance centered on standardized travel policy enforcement, centralized approval workflows and process orchestration to improve control and user experience. Delivery Hero cited time savings for bookkeeping, a transparent travel expense process and a future oriented Travel Management solution as primary benefits of the implementation.
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Delivery Hero AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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AI Workflow Automation | AI Development |
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2024 | 2024 |
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Delivery Hero AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2017 | 2018 |
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Delivery Hero Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2018 | 2019 |
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Analytics and BI | Analytics and BI |
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2024 | 2024 |
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Data Warehouse | Analytics and BI |
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2016 | 2017 |
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Data Warehouse | Analytics and BI |
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2018 | 2019 |
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Delivery Hero Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2013 | 2013 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Delivery Hero Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Delivery Hero CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Campaign Management | CRM |
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2017 | 2018 |
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Customer Engagement | CRM |
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2017 | 2018 |
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Customer Engagement, Customer Loyalty | CRM |
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2017 | 2018 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2017 | 2017 |
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Customer Support | CRM |
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2019 | 2020 |
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Marketing Automation | CRM |
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2017 | 2018 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2017 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2014 | 2014 |
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Delivery Hero ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2023 | 2024 |
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IT Service Management | ITSM |
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2018 | 2019 |
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Delivery Hero PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2021 | 2021 |
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Delivery Hero Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2018 | 2019 |
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Supplier Relationship Management | Procurement |
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2018 | 2018 |
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Delivery Hero TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Delivery Hero PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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API Management, iPaaS (Integration Platform as a Service) | PaaS |
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2022 | 2022 |
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Transactional Email | PaaS |
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2017 | 2017 |
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Delivery Hero IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Delivery Hero CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Delivery Hero
| First Name | Last Name | Title | Function | Department | Phone | |
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HR Manager | Manager | HR | |
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HR Manager | Manager | HR | |
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Head of HR Management | Director | HR | |
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Director, Finance Systems (Technology Enablement) | Director | IT | |
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SAP MM/WM Manager | Manager | IT | |
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Project Manager SAP S/4HANA | Manager | IT | |
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Senior SAP SD Consultant | Manager | IT | |
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SAP Associate Consultant | Manager | IT | |
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Senior SAP Project Manager | Manager | IT | |
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SAP Analytics Lead | Manager | IT | |
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SAP ABAP Team Lead | Manager | IT | |
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Global Customer Experience Senior Manager | Manager | Customer Service | |
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Global Director, Customer Experience | Director | Customer Service | |
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Associate Customer Experience | Global Product | Non Manager | Customer Service | |
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Senior Product Operations Manager | Manager | R&D | |
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MD Pandamarket | CXO | Finance | |
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Senior Product Manager | Manager | R&D | |
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Senior Director, Global Talent Acquisition | Director | HR | |
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Head of Talent Sourcing, Tech & Product | Director | Procurement | |
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Regional Head of Talent Acquisition | Director | HR | |
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Director Performance & Talent (global) | Director | HR | |
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Regional Salesforce Administrator - APAC (foodpanda) | Manager | Marketing | |
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Salesforce Administrator | Manager | Marketing | |
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Salesforce Administrator II | Manager | Marketing | |
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Salesforce Administrator | Manager | Marketing | |
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Salesforce Administrator | Manager | Marketing | |
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Salesforce Administrator | Manager | Marketing | |
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Salesforce Administrator | Manager | Marketing | |
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Senior Salesforce Administrator | Manager | Marketing | |
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Salesforce Administrator | Manager | Marketing | |
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Salesforce Administrator II | Manager | Marketing | |
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Senior Salesforce Administrator | Manager | Marketing | |
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Associate Salesforce Administrator | Manager | Marketing | |
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Apps Being Evaluated by Delivery Hero Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Delivery Hero IT executives and key decision makers. This section highlights Delivery Hero's latest recorded technology evaluations, including Anaplan Sales Planning for Sales Performance Management on 2025-08-28. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Delivery Hero digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2025-08-28 | Delivery Hero | Evaluated | Anaplan | Anaplan Sales Planning | Sales Performance Management | SPM |
FAQ - APPS RUN THE WORLD Delivery Hero Technographics
Delivery Hero is a Retail organization based in Germany,
with around 44612 employees and annual revenues of $10.94 billion.
Delivery Hero operates a diverse technology stack with applications such as
Rossum.ai Platform, Phenom Talent CRM and SAP Concur Travel,
covering areas like AP Automation, Candidate Relationship Management and Travel Management.
Delivery Hero has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Rossum.ai, Phenom and SAP.
Delivery Hero recently adopted applications including
N8N AI Workflow Automation in 2024, Grafana Cloud in 2024 and Preply Platform in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Delivery Hero’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Delivery Hero’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Delivery Hero technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.