Department of Human Services (DHS)
Riverside Centre, North Terrace,
Adelaide, 5000, SA,
Australia
Adelaide, 5000, SA,
Australia
61 8 8226 8800
Government
Department of Human Services (DHS) Technographics
Department of Human Services (DHS) Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Department of Human Services (DHS) and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2936 Department of Human Services (DHS) employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Department of Human Services (DHS) has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2005, SAP HCM (HR) for Core HR in 2017, Microsoft Power BI for Analytics and BI in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Department of Human Services (DHS) is running and its propensity to invest more and deepen its relationship with SAP , Microsoft , Tableau Software or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Department of Human Services (DHS) revenues, which have grown to $838.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Department of Human Services (DHS) intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Department of Human Services (DHS) Tech Stack and Enterprise Applications
Department of Human Services (DHS) ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP ERP ECC 6.0 | ERP Financial | ERP | SAP | 2005 | 2006 |
In 2005, the Department of Human Services (DHS) implemented SAP ERP ECC 6.0 as its ERP Financial platform. The SAP ERP ECC 6.0 deployment established a centralized financial backbone to support corporate finance and shared service operations across DHS.
The SAP ERP ECC 6.0 implementation was configured to deliver core ERP Financial capabilities, including General Ledger, Accounts Payable, Accounts Receivable, Fixed Asset Accounting, Controlling and funds management for public sector budgeting and reporting. Configuration work focused on shared service workflows and financial master data consolidation to enable consistent financial controls across corporate departments.
SAP served as both vendor and implementation partner for the program, and later architecture work in 2015 further aligned the estate to an SAP HANA and SAP S/4 HANA roadmap. That 2015 engagement included SAP HANA solution architect consulting, preparation of an architectural roadmap, and certification work for SAP HANA SP10 on IBM Power8 E870 appliances running SUSE Linux 12 SP4 as part of a Test and Evaluation Agreement for SAP ERP and SRM.
Governance and operational coverage extended through DHS ICT Strategy, Architecture and Shared Service divisions, with consultancy input from enterprise and product architects and engagement with Corporate Shared Service departments including HR, Payroll, Finance and Procurement. The architecture reviews also examined coherence between the shared services roadmap and Social Services agency roadmaps for Medicare, Centrelink and Child Support to align SAP ERP ECC 6.0 operational models with future HANA and S/4 HANA initiatives.
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Department of Human Services (DHS) HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP HCM (HR) | Core HR | HCM | n/a | 2017 | 2017 |
In 2017, the Department of Human Services (DHS) implemented SAP HCM (HR) in its Core HR environment to centralize employee data and standardize HR processes across the department. The implementation served a government workforce of approximately 2,936 employees in Australia and established SAP HCM (HR) as the primary Core HR application for personnel administration and workforce administration functions.
The deployment focused on standard Core HR capabilities, with configuration and automation of Personnel Administration, Organizational Management, Time Management and leave workflows, payroll interfaces and benefits and talent administration functionality. SAP HCM (HR) was configured to support end-to-end HR transactional processing, employee lifecycle events and role-based HR workflows typical of a departmental human capital management program.
Operational coverage included HR operations, payroll teams and talent management stakeholders within DHS, with integration and cross-functional testing that involved SAP financial and procurement modules. Test activities explicitly included cross-module scenario validation with SAP FI and SRM to ensure transactional integrity between HR events and downstream finance and procurement processes.
Governance and quality assurance were driven by an embedded test engineering practice, where test architects and analysts authored requirement-linked test cases, executed test suites, reported failures and provided release recommendations. The test organization adopted Agile practices during the multi-year program, increasing automated test generation from two to ten tests per week and training staff to test FI, HR and SRM functionality, supporting staged rollout and operational readiness.
Testing and governance practices supported informed release decisions and sustained operational validation, with the DHS test team previously recognized with a Best Project Award in 2014 for quality engineering. SAP HCM (HR) remains the core system supporting HR functions within the Department of Human Services Core HR landscape.
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Department of Human Services (DHS) Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Power BI | Analytics and BI | Analytics and BI | n/a | 2018 | 2018 |
In 2018, Department of Human Services (DHS) implemented Microsoft Power BI as an enterprise reporting layer to centralize operational visibility. Microsoft Power BI was deployed to fulfill Analytics and BI needs for youth justice operations and to provide interactive dashboards and report distribution across operational teams.
The implementation focused on the Adelaide Youth Training Centre environment, which includes two campuses, Jonal Drive and Goldsborough Road, and multiple accommodation units. The Youth Justice Administration Act and Regulations 2016 require detailed records by operational staff, and the department was concurrently addressing a 2019 Ombudsman SA recommendation to adopt an electronic logging system named DORIS to improve record keeping at AYTC. Microsoft Power BI was instrumented to surface electronic log and operational data to duty supervisors, behavioural support officers, reception and admissions staff, and security control room personnel.
Configuration work emphasized dataset modelling, scheduled refresh and report-level security consistent with Analytics and BI best practices, with data validation performed through backend SQL queries using SELECT, JOIN and GROUP BY patterns as part of report build and test activities. Power BI Reports were integrated into the existing tooling stack identified in the environment, including SharePoint for document and content access, Atlassian JIRA for test case and defect management, and Microsoft Office tooling for operational workflows, enabling a connected reporting and validation pipeline.
Governance and rollout were validated through a formal Software Test Life Cycle, with test scenarios, test case design, regression and browser compatibility testing captured in JIRA. Test analysts executed data validation queries against backend sources, maintained a Test Requirement Traceability Matrix, exercised defect lifecycle management with developers and business analysts, and updated sprint boards to coordinate incremental report releases.
Operational coverage targeted admissions processing, security monitoring, custody management and unit-level incident logging across the AYTC campuses, with Microsoft Power BI serving as the primary Analytics and BI surface for synthesized operational reports. The implementation narrative centers on delivering structured reporting to support statutory record keeping, operational oversight and the broader departmental move toward electronic logging and centralized analytics.
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Analytics and BI | Analytics and BI |
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2016 | 2016 |
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Department of Human Services (DHS) Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Enterprise Content Management | Content Management |
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2018 | 2018 |
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Department of Human Services (DHS) CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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CRM | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Department of Human Services (DHS) Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Supplier Relationship Management | Procurement |
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2017 | 2017 |
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Department of Human Services (DHS) TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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AML, Fraud and Compliance | TRM |
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2016 | 2016 |
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Department of Human Services (DHS) PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Operating System (OS) | PaaS |
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2015 | 2015 |
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Department of Human Services (DHS) IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Database Management | IaaS |
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2015 | 2015 |
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IT Decision Makers and Key Stakeholders at Department of Human Services (DHS)
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Manager, Data Architecture | Manager | IT | |
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Chief Information Officer | CXO | IT | |
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Data & Analytics Lead | Manager | IT | |
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Project Officer, Data Systems and Analysis | Non Manager | IT | |
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Apps Being Evaluated by Department of Human Services (DHS) Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Department of Human Services (DHS) IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Department of Human Services (DHS) digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Department of Human Services (DHS) Technographics
Department of Human Services (DHS) is a Government organization based in Australia,
with around 2936 employees and annual revenues of $838.0 million.
Department of Human Services (DHS) operates a diverse technology stack with applications such as
SAP ERP ECC 6.0, SAP HCM (HR) and Microsoft Power BI,
covering areas like ERP Financial, Core HR and Analytics and BI.
Department of Human Services (DHS) has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP and Microsoft.
Department of Human Services (DHS) recently adopted applications including
Microsoft Clarity in 2022, Intuit Mailchimp in 2022 and Microsoft Power BI in 2018,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Department of Human Services (DHS)’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Department of Human Services (DHS)’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Department of Human Services (DHS) technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.