Department of Industry, Science, Energy and Resources
Industry House, 10 Binara Street,
Canberra, 2601, ACT,
Australia
Canberra, 2601, ACT,
Australia
61 2 6213 6000
Government
Department of Industry, Science, Energy and Resources Technographics
Department of Industry, Science, Energy and Resources Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Department of Industry, Science, Energy and Resources and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3069 Department of Industry, Science, Energy and Resources employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Department of Industry, Science, Energy and Resources has purchased the following applications: TechnologyOne Intelligent Invoice Processing for AP Automation in 2021, ServiceNow AI Platform for Generative AI Platforms in 2021, Cisco Webex Meetings for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Department of Industry, Science, Energy and Resources is running and its propensity to invest more and deepen its relationship with TechnologyOne , Microsoft , ServiceNow or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Department of Industry, Science, Energy and Resources revenues, which have grown to $855.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Department of Industry, Science, Energy and Resources intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Department of Industry, Science, Energy and Resources Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TechnologyOne | Legacy | TechnologyOne Intelligent Invoice Processing | AP Automation | ERP Financial Management | Xcellerate IT | 2021 | 2021 |
In 2021, the Department of Industry, Science, Energy and Resources deployed TechnologyOne Intelligent Invoice Processing as an AP Automation solution. The program was implemented with delivery support from Xcellerate IT and Link4 and focused on standardizing invoice intake and processing across the department finance function.
The deployment configured invoice capture, data extraction and rules based validation using a Kofax AP platform, with TechnologyOne Intelligent Invoice Processing orchestrating exception handling and automated export pipelines. Functional capabilities implemented include electronic invoice onboarding, validation workflows, exception routing and automated posting to the ERP ledger via export mapping.
Integrations were explicit and modular, including PEPPOL electronic invoices as the incoming network, validation and document processing through Kofax AP, and exports into the department s TechnologyOne ERP for financial posting. The integration architecture centralizes AP intake through the e invoicing gateway, routes validated invoice payloads to Kofax for compliance checks, and then pushes structured invoice records into TechnologyOne ERP.
Operational scope covered the department s accounts payable and supplier payment workflows, with supplier onboarding to PEPPOL and configuration of validation rules as part of the rollout. Governance activities focused on standardizing inbound invoice formats, defining exception handling procedures and aligning AP workflow approvals to the TechnologyOne ERP posting model, supporting faster finance processing and supplier payments as described in the implementation.
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ERP Financial | ERP Financial Management |
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2018 | 2018 |
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AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ServiceNow | Legacy | ServiceNow AI Platform | Generative AI Platforms | AI Development | n/a | 2021 | 2021 |
In 2021 the Department of Industry, Science, Energy and Resources implemented the ServiceNow AI Platform to consolidate and automate enterprise service management for more than 4,000 employees, completing procurement and phased deployment within a six month window. The initial rollout began in June 2021, with the first phase completed by August 2021 and a second phase finished in December 2021, establishing the program timeline and anchoring the departmentwide service management strategy.
Implementation centered on core ServiceNow capabilities including IT Service Management, IT Asset Management, and the ServiceNow Configuration Management Database. The ServiceNow AI Platform was extended to cover service delivery for procurement, finance, payroll requests, legal services, and communications support, and it incorporated self-service portal features, a knowledge base, virtual agent conversations, automated request routing, and built-in performance analytics.
The technical footprint leveraged the ServiceNow Protected Platform running on Microsoft Azure, designed to meet Australian IRAP requirements for PROTECTED classification with in-country data residency and local support. Deloitte and BT Automation acted as implementation partners, supporting configuration, integration, and rapid rollout across the department, while the solution provided embedded security and local operational support for sensitive government workflows.
Governance and process changes emphasized user experience and adoption, using out-of-the-box functionality where possible, engaging employees early in change activities, and retiring manual inboxes and ad hoc tools to drive near total adoption. The consolidated portal created a single access point for requests, enabled real time visibility into request status, and established measurement and escalation workflows to support ongoing service management governance.
Operational outcomes reported in follow up usage data included the portal going live in late 2021, followed by March 2022 activity of roughly 2,300 knowledge article views, more than 6,500 self-service requests, 164 requests submitted by email, and over 500 virtual agent conversations. The ServiceNow AI Platform in this implementation aligns with the Generative AI Platforms category through its conversational virtual agent and automated request orchestration capabilities, and it was positioned to support a broad set of corporate functions and service workflows across the department.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, the Department of Industry, Science, Energy and Resources deployed Cisco Webex Meetings for Audio Video and Web Conferencing. The department is using Cisco Webex Meetings on its public website to provide browser based meeting rooms and external stakeholder access.
Implementation centers on core Cisco Webex Meetings capabilities such as scheduled meetings, real time video and audio, screen sharing, recording and participant management, reflecting standard functional modules of the Audio Video and Web Conferencing category. The deployment emphasizes browser joining and hosted meeting room workflows to reduce dependency on client installs and to support ad hoc public access via the website.
Operational use supports government meeting management and stakeholder engagement across departmental functions, with governance controlled through meeting controls, authentication and recording policies typical of enterprise web conferencing. Cisco Webex Meetings establishes a clear relationship between the Department of Industry, Science, Energy and Resources, Cisco Webex Meetings, Audio Video and Web Conferencing and the department's meeting and collaboration business functions.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2018 | 2018 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2018 | 2018 |
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IT Asset Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Hardware Asset Management (HAM), Software Asset Management (SAM), IT Asset Management (ITAM), SaaS Spend Management | IT Asset Management |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Department of Industry, Science, Energy and Resources
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Department of Industry, Science, Energy and Resources Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Department of Industry, Science, Energy and Resources IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Department of Industry, Science, Energy and Resources digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD Department of Industry, Science, Energy and Resources Technographics
Department of Industry, Science, Energy and Resources is a Government organization based in Australia,
with around 3069 employees and annual revenues of $855.0 million.
Department of Industry, Science, Energy and Resources operates a diverse technology stack with applications such as
TechnologyOne Intelligent Invoice Processing, ServiceNow AI Platform and Cisco Webex Meetings,
covering areas like AP Automation, Generative AI Platforms and Audio Video and Web Conferencing.
Department of Industry, Science, Energy and Resources has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as TechnologyOne, ServiceNow and Cisco Systems.
Department of Industry, Science, Energy and Resources recently adopted applications including
TechnologyOne Intelligent Invoice Processing in 2021, ServiceNow AI Platform in 2021 and ServiceNow IT Asset Management in 2021,
highlighting its ongoing modernization strategy.
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available to Premium subscribers.
Our research team continuously updates Department of Industry, Science, Energy and Resources’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Department of Industry, Science, Energy and Resources technographics profile,
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