DHL
Charles-de-Gaulle-Straße 20,
Bonn, 53113,
Germany
Bonn, 53113,
Germany
49 228 18966701
Transportation
DHL Technographics
DHL Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by DHL and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 580580 DHL employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that DHL has purchased the following applications: Basware Cloudscan for AP Automation in 2013, Staffbase Employee Experience Platform for Employee Experience in 2017, ReadSpeaker Text to Speech for Natural Language Processing in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems DHL is running and its propensity to invest more and deepen its relationship with BasWare , Staffbase , EmployeeConnect or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing DHL revenues, which have grown to $92.61 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for DHL intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
DHL Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| BasWare | Legacy | Basware Cloudscan | AP Automation | ERP Financial Management | n/a | 2013 | 2013 |
In 2013, DHL deployed Basware Cloudscan as a core component of its global AP automation program. DHL implemented Basware Cloudscan AP Automation to standardize purchase-to-pay and invoice processing for finance and accounts payable across shared service centres, coordinating a global rollout managed from Germany.
The implementation included Basware Invoice Processing, Basware Scan & Capture and Basware Cloudscan, configured to centralize invoice capture, OCR and data extraction, automated validation and exception routing, and electronic invoice processing workflows. Configuration emphasized standard invoice processing rules and reporting templates to support centralized accounts payable operations.
Basware states DHL uses these Basware components to standardize AP across 50+ countries and integrate with multiple ERPs, so the technical architecture linked Cloudscan and invoice processing services to ERP endpoints maintained by regional and shared service nodes. Operational scope focused on finance and AP teams within shared service centres, enabling cross-country document routing and ERP posting orchestration.
Governance and process changes concentrated on unified reporting, common approval workflows and supplier onboarding procedures, reinforcing consistent AP controls across sites. The project delivered standardized reporting, improved automation and faster supplier onboarding as noted in Basware customer communications, with implementation and operational ownership retained by DHL finance and shared service centre teams.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Staffbase | Legacy | Staffbase Employee Experience Platform | Employee Experience | HCM | n/a | 2017 | 2022 |
In 2017, DHL piloted the Staffbase Employee Experience Platform to power its Smart Connect and Smart Workspace branded employee app and intranet. The Staffbase Employee Experience Platform, classified in the Employee Experience category, moved from pilot to a global rollout that culminated in April 2022, targeting desk and non desk workers across the DHL Group.
The implementation centers on a centralized Staffbase Employee Experience Platform that delivers a mobile employee app and intranet experience, content management and personalization capabilities, and audience segmentation for targeted communications. Functional configuration emphasized HR and internal communications workflows, editorial content delivery, and personalized messaging to increase reach and relevance across diverse employee cohorts.
Operational coverage spans worldwide DHL sites and supports HR and internal communications teams at group scale, achieving broad adoption among an approximately 600,000 strong workforce. The implementation integrates with Microsoft 365 to connect content and collaboration workflows, and the program moved from the 2017 pilot into a phased global rollout completed in April 2022, improving reach, personalization and engagement for employees under the Smart Connect and Smart Workspace brands.
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Employee Recognition and Rewards Management | HCM |
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2008 | 2008 |
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Employee Self Service | HCM |
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2019 | 2019 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ReadSpeaker Holding | Legacy | ReadSpeaker Text to Speech | Natural Language Processing | AI-Powered Application | n/a | 2016 | 2016 |
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Predictive Analytics | AI-Powered Application |
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2023 | 2023 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2022 | 2022 |
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Audio Video and Web Conferencing | Collaboration |
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2022 | 2022 |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Collaboration | Collaboration |
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2022 | 2022 |
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PBX, VoiP and Phone Systems | Collaboration |
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2024 | 2024 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Asset Management | Content Management |
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2020 | 2020 |
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Digital Asset Management | Content Management |
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2020 | 2020 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Enterprise Content Management | Content Management |
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2010 | 2011 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Fleet Management | SCM |
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2023 | 2023 |
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Freight Forwarding | SCM |
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2016 | 2018 |
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Transportation Management | SCM |
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2016 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2019 | 2019 |
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Data Management Platform | CRM |
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2023 | 2023 |
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Marketing Analytics | CRM |
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2004 | 2004 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2023 | 2023 |
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Marketing Automation | CRM |
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2024 | 2024 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2023 | 2023 |
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Tag Management | CRM |
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2023 | 2023 |
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Tag Management | CRM |
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2018 | 2018 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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EPM | EPM |
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2025 | 2025 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2023 | 2023 |
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IT Service Management | ITSM |
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2019 | 2019 |
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IT Service Management | ITSM |
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2012 | 2012 |
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Remote Monitoring and Management | ITSM |
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2018 | 2019 |
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PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Project Portfolio Management | PPM |
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2023 | 2023 |
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Project Portfolio Management | PPM |
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2025 | 2025 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Procure to Pay | Procurement |
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2023 | 2025 |
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Procurement | Procurement |
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2016 | 2016 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2023 | 2023 |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Robotic Process Automation | PaaS |
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2022 | 2022 |
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Transactional Email | PaaS |
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2016 | 2016 |
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Transactional Email | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Database Management, Open-Source Database | IaaS |
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2023 | 2023 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2024 | 2024 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at DHL
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by DHL Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD DHL Technographics
DHL is a Transportation organization based in Germany,
with around 580580 employees and annual revenues of $92.61 billion.
DHL operates a diverse technology stack with applications such as
Basware Cloudscan, Staffbase Employee Experience Platform and ReadSpeaker Text to Speech,
covering areas like AP Automation, Employee Experience and Natural Language Processing.
DHL has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as BasWare, Staffbase and ReadSpeaker Holding.
DHL recently adopted applications including
Orbit Reporting and Analytics in 2025, Planview PPM Pro in 2025 and Nextiva VoIP in 2024,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of DHL’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates DHL’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete DHL technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.