Dexterra Group
5915 Airport Road,
Mississauga, L4V 1T1, ON,
Canada
Mississauga, L4V 1T1, ON,
Canada
1 416-483-5152
Professional Services
Dexterra Group Technographics
Dexterra Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Dexterra Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 6248 Dexterra Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Dexterra Group has purchased the following applications: Microsoft 365 for Collaboration in 2018, CallRail Call Tracking for Call Tracking and Recording in 2022, TOPdesk for IT Service Management in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Dexterra Group is running and its propensity to invest more and deepen its relationship with Microsoft , CallRail , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Dexterra Group revenues, which have grown to $635.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Dexterra Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Dexterra Group Tech Stack and Enterprise Applications
Dexterra Group Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018, Dexterra Group implemented Microsoft 365 as its Collaboration platform, and their public website indicates active use of Microsoft 365. Dexterra Group Microsoft 365 Collaboration supports corporate communications, document collaboration, and workforce productivity across the company’s professional services operations.
The implementation centers on core Microsoft 365 capabilities, including Exchange Online for enterprise email, SharePoint Online for intranet and document management, Microsoft Teams for real-time collaboration, OneDrive for personal file storage, and Office desktop and web apps for content creation. Administrative governance is delivered through a centralized Microsoft 365 tenant model with role based administration and identity and access management via Azure Active Directory, combined with built in security and compliance controls to standardize collaboration workflows and endpoint access policies.
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Dexterra Group CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CallRail | Legacy | CallRail Call Tracking | Call Tracking and Recording | CRM | n/a | 2022 | 2022 |
In 2022, Dexterra Group implemented CallRail Call Tracking. CallRail Call Tracking is deployed on Dexterra's public website and is categorized under Call Tracking and Recording, establishing a web-level signal capture point for inbound voice interactions.
The implementation configures CallRail Call Tracking to instrument web pages with tracking numbers, enabling session-level attribution, dynamic number insertion, call capture, and CallRail analytics dashboards for call event visibility. Functional capability coverage emphasizes inbound call identification, recording capability aligned with the Call Tracking and Recording category, and attribution metadata tied to digital sessions and campaigns.
Operational scope centers on the website as the primary capture surface and positions marketing and lead generation functions as the main consumers of call analytics. Governance considerations include centralized configuration of tracking numbers, retention settings for recorded calls, and operational ownership by digital marketing or analytics stakeholders to ensure accurate campaign attribution and compliance with recording policies.
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Dexterra Group ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Topdesk | Legacy | TOPdesk | IT Service Management | ITSM | n/a | 2020 | 2020 |
In 2020, Dexterra Group deployed TOPdesk for IT Service Management. TOPdesk is surfaced on dexterra.com as a public web hosted self service portal and ticketing intake, providing a central entry point for web-submitted incidents and requests. The implementation leverages standard IT Service Management capabilities typical of TOPdesk, including incident and request management, a knowledge base, and a service catalog to support request fulfillment and agent case handling. The deployment configures SLA queues and agent workspaces within TOPdesk to structure work intake and routing.
Operational coverage emphasizes IT service desk operations and end-user support, with the company website integrated as the primary intake channel for external and internal users. Governance was aligned to formalize portal intake and to standardize lifecycle workflows inside TOPdesk, channeling web submissions into operational queues and predefined resolution processes. The narrative demonstrates Dexterra Group TOPdesk IT Service Management as a web integrated service desk platform supporting corporate IT and service desk functions.
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Dexterra Group PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2021 | 2021 |
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Dexterra Group IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Dexterra Group
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by Dexterra Group Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Dexterra Group IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Dexterra Group digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD Dexterra Group Technographics
Dexterra Group is a Professional Services organization based in Canada,
with around 6248 employees and annual revenues of $635.0 million.
Dexterra Group operates a diverse technology stack with applications such as
Microsoft 365, CallRail Call Tracking and TOPdesk,
covering areas like Collaboration, Call Tracking and Recording and IT Service Management.
Dexterra Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, CallRail and Topdesk.
Dexterra Group recently adopted applications including
CallRail Call Tracking in 2022, HubSpot Ads in 2022 and Hubspot Marketing Automation in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Dexterra Group’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Dexterra Group’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Dexterra Group technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.