Dial ‘108’ in Emergency
Sunshine Tower, 23 floor, Senapati Bapat Marg, Dadar(W),,
Mumbai, 400013,
India
Mumbai, 400013,
India
91 22 6178 5000
Healthcare
Dial ‘108’ in Emergency Technographics
Dial ‘108’ in Emergency Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Dial ‘108’ in Emergency and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 110 Dial ‘108’ in Emergency employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Dial ‘108’ in Emergency has purchased the following applications: Google Workspace (Formerly Google G-Suite) for Collaboration in 2013, Ameyo IVR System for Call Center in 2017, GoDaddy for Application Hosting and Computing Services in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Dial ‘108’ in Emergency is running and its propensity to invest more and deepen its relationship with Google , Ameyo , GoDaddy or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Dial ‘108’ in Emergency revenues, which have grown to $10.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Dial ‘108’ in Emergency intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Dial ‘108’ in Emergency Tech Stack and Enterprise Applications
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2013 | 2013 |
In 2013, Dial ‘108’ in Emergency deployed Google Workspace (Formerly Google G-Suite) as its primary Collaboration platform. The implementation covers the organization of about 110 employees in India and is explicitly referenced as being used on the organization website for public-facing contact workflows and hosted email domains.
Google Workspace (Formerly Google G-Suite) was provisioned to deliver core Collaboration capabilities including Gmail for organizational email, Google Calendar for scheduling, Google Drive for cloud file storage, and Google Docs, Sheets and Slides for real-time document collaboration. Administrative configuration used the Google Admin console to manage user accounts, groups and shared drives, and standard account provisioning and access control patterns were applied consistent with cloud email and document collaboration deployments.
Operational coverage spans administrative, operations and clinical coordination functions, with cloud-hosted services providing centralized messaging and document workflows accessible across sites in India. The implementation ties the organization domain to Google Workspace services so website contact points and public email addresses are routed to Gmail inboxes managed within the same Collaboration tenancy.
Governance is implemented through centralized administration of user lifecycle and group-based sharing, with role based access controls and domain management to enforce collaboration policies. The deployment reflects a cloud first Collaboration architecture for core communications and document management without additional named third party integrations disclosed.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ameyo | Legacy | Ameyo IVR System | Call Center | CRM | n/a | 2017 | 2017 |
In 2017 Dial ‘108’ in Emergency implemented the Ameyo IVR System, a Call Center application tailored for emergency medical service intake. The ambulance dispatch operation required an easily accessible, uncomplicated, and efficient telephony front end, and the implementation was scoped to address shortcomings in the existing EPABX environment while supporting core call-taking workflows.
The Ameyo IVR System was configured with interactive voice response menus, automated call handling, automatic call distribution, and queuing logic to streamline initial caller capture and triage. Standard Call Center capabilities such as configurable voice prompts, agent console routing, call recording, and script-driven call flows were applied to match emergency intake protocols and reduce manual call-routing overhead.
Deployment was integrated with the organization’s EPABX to augment inbound voice traffic handling and to channel calls into the emergency operations center’s dispatch desks. Operational coverage focused on ambulance dispatch and emergency call-taking functions within Dial ‘108’ in Emergency, aligning telephony workflows with on-the-ground ambulance coordination.
Implementation governance emphasized simplification of call intake procedures and the formalization of call-handling workflows to ensure consistent agent behavior and predictable call routing. The project objective was to provide a reliable Call Center platform that improved accessibility and operational efficiency for emergency response intake, without introducing claims about measured outcomes.
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| GoDaddy | Legacy | GoDaddy | Application Hosting and Computing Services | IaaS | n/a | 2017 | 2017 |
In 2017, Dial '108' in Emergency deployed GoDaddy to host its public website. The implementation uses GoDaddy as its Application Hosting and Computing Services provider to publish emergency response information and service contact pages.
GoDaddy is used for domain registration and DNS management, web hosting, and content serving for the site. Configuration centers on standard hosting provisioning, site content deployment, and certificate lifecycle capabilities available through GoDaddy, with the GoDaddy account controlling DNS records and hosting plan settings.
Operationally the GoDaddy deployment is scoped to the organization website and is managed by the company IT and communications staff in India, covering site updates, content publishing, and DNS administration. Governance focuses on centralized account access controls and content publishing workflows to ensure the emergency information pages are maintained through GoDaddy.
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Dial ‘108’ in Emergency
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Dial ‘108’ in Emergency Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Dial ‘108’ in Emergency IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Dial ‘108’ in Emergency digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Dial ‘108’ in Emergency Technographics
Dial ‘108’ in Emergency is a Healthcare organization based in India,
with around 110 employees and annual revenues of $10.0 million.
Dial ‘108’ in Emergency operates a diverse technology stack with applications such as
Google Workspace (Formerly Google G-Suite), Ameyo IVR System and GoDaddy,
covering areas like Collaboration, Call Center and Application Hosting and Computing Services.
Dial ‘108’ in Emergency has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Google, Ameyo and GoDaddy.
Dial ‘108’ in Emergency recently adopted applications including
Akamai CDN in 2020, Cloudflare CDN in 2020 and Amazon CloudFront in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Dial ‘108’ in Emergency’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Dial ‘108’ in Emergency’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Dial ‘108’ in Emergency technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.