D'Ieteren
D'Ieteren Technographics
D'Ieteren Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by D'Ieteren and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 23000 D'Ieteren employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that D'Ieteren has purchased the following applications: UKG Workforce Central (ex Kronos Workforce Central) for Workforce Management in 2010, Rocket.chat for Chatbots and Conversational AI in 2018, Microsoft 365 for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems D'Ieteren is running and its propensity to invest more and deepen its relationship with UKG , Rocket.chat , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing D'Ieteren revenues, which have grown to $3.87 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for D'Ieteren intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
D'Ieteren Tech Stack and Enterprise Applications
D'Ieteren HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Workforce Central (ex Kronos Workforce Central) | Workforce Management | HCM | n/a | 2010 | 2010 |
In 2010, D'Ieteren implemented UKG Workforce Central (ex Kronos Workforce Central) as its Workforce Management solution. The deployment is surfaced through a web accessible Kronos instance reachable from the corporate site, indicating a hosted application footprint for employee and manager access. UKG Workforce Central is used to support core workforce functions including scheduling, time and attendance capture, and absence administration.
Operational coverage aligns with D'Ieteren's distribution operations in Belgium and spans a workforce of about 23,000 employees, applying the solution to shift scheduling, labor tracking, and manager approvals in warehouse and field functions. Configuration reflects typical Workforce Management module patterns such as employee self service clocking, manager schedule creation, and compliance oriented time rules, supporting centralized administration of work rules and approvals. Governance is oriented toward centralized workforce administration and manager driven workflows, with the application accessible via the online Kronos instance for distributed operational users.
|
D'Ieteren AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Rocket.chat | Legacy | Rocket.chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, D'Ieteren implemented Rocket.chat as a web-embedded conversational layer on its corporate website. Rocket.chat was deployed in the Chatbots and Conversational AI category to deliver customer-facing messaging and real-time conversational engagement for site visitors.
The implementation emphasizes a web chat widget and core conversational messaging capabilities, configured to support live chat sessions, message threading, session persistence, and public facing endpoints integrated into the website front end. Rocket.chat was configured to manage user sessions and to present a unified conversational interface to anonymous and authenticated visitors.
Operational coverage is focused on customer engagement and dealer inquiry handling through the website, with the deployment scoped to D'Ieteren's Belgium digital channels. Management of the Rocket.chat instance is organized within the digital team, which governs widget placement, access controls, and content moderation rules across the public site.
Governance and workflow configuration center on moderation, agent escalation from the conversational layer to human operators, and retention of chat logs for auditing and compliance. The narrative captures the structural implementation of Rocket.chat, the Chatbots and Conversational AI capabilities enabled on the website, and the operational alignment to customer service and digital engagement functions.
|
D'Ieteren Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, D'Ieteren deployed Microsoft 365 as its Collaboration platform. The deployment positions Microsoft 365 as the primary SaaS layer for corporate collaboration, surfacing Microsoft 365 capabilities on the company website and aligning end user productivity with cloud-hosted Office services.
The implementation leverages Microsoft 365 core components to deliver collaboration capabilities typical of the category, including Exchange Online for corporate email, SharePoint Online for intranet and document libraries, OneDrive for personal file sync, Microsoft Teams for chat and meetings, and Azure Active Directory for identity and access management. Administration and governance are delivered through the Microsoft 365 admin tools and role based access policies, with compliance and lifecycle workflows managed through built in Microsoft 365 controls. Public website references to Microsoft 365 indicate that collaboration artifacts are surfaced externally, implying integration points for web based document viewers or authentication flows tied to the Microsoft 365 tenancy.
|
D'Ieteren SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
 |
|
|
S&OP | SCM |
|
2023 | 2024 |
|
D'Ieteren CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Marketing Analytics, Data Management Platform | CRM |
|
2021 | 2021 |
|
|
|
|
|
Marketing Automation | CRM |
|
2020 | 2020 |
|
D'Ieteren ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Incident Management | ITSM |
|
2018 | 2018 |
|
|
|
|
|
Remote Monitoring and Management | ITSM |
|
2020 | 2020 |
|
D'Ieteren PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2019 | 2019 |
|
D'Ieteren IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2015 | 2015 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2016 | 2016 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2019 | 2019 |
|
IT Decision Makers and Key Stakeholders at D'Ieteren
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
Chief Human Resources Officer | CXO | HR | |
|
|
|
Chief Financial & Operating Officer | CXO | Finance | |
|
|
|
Chief Information Officer | CXO | IT | |
|
|
|
WorkForce Planning Manager | Manager | HR | |
|
|
|
HR Manager | Manager | HR | |
|
|
|
Human Capital Manager | Manager | Finance | |
|
Apps Being Evaluated by D'Ieteren Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from D'Ieteren IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the D'Ieteren digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD D'Ieteren Technographics
D'Ieteren is a Distribution organization based in Belgium,
with around 23000 employees and annual revenues of $3.87 billion.
D'Ieteren operates a diverse technology stack with applications such as
UKG Workforce Central (ex Kronos Workforce Central), Rocket.chat and Microsoft 365,
covering areas like Workforce Management, Chatbots and Conversational AI and Collaboration.
D'Ieteren has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as UKG, Rocket.chat and Microsoft.
D'Ieteren recently adopted applications including
Jedox Sales & Operations Planning (S&OP) in 2023, Teads Platform in 2021 and Amazon Elastic Load Balancing (ELB) in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of D'Ieteren’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates D'Ieteren’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete D'Ieteren technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.