Dilmah Tea
111 Negombo Rd,
Peliyagoda, 11830,
Sri Lanka
Peliyagoda, 11830,
Sri Lanka
94 114 822 000
Consumer Packaged Goods
Dilmah Tea Technographics
Dilmah Tea Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Dilmah Tea and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 644 Dilmah Tea employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Dilmah Tea has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2014, Zoom for Audio Video and Web Conferencing in 2020, About Livefyre for Web Content Management in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Dilmah Tea is running and its propensity to invest more and deepen its relationship with Oracle , Zoom Video Communications , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Dilmah Tea revenues, which have grown to $30.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Dilmah Tea intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Dilmah Tea Tech Stack and Enterprise Applications
Dilmah Tea ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP | n/a | 2014 | 2015 |
In 2014, Dilmah Tea implemented Oracle E-Business Suite as its ERP Financial application. The deployment established a unified platform to support core financial control and integrated supply chain planning for the 644-employee consumer packaged goods company headquartered in Sri Lanka.
Oracle E-Business Suite configurations focused on core financial capabilities, including general ledger, accounts payable, accounts receivable, and fixed assets, implemented to meet ERP Financial reporting and transactional workflows. The project explicitly incorporated Oracle Advanced Supply Chain Planning to deliver demand planning, supply scheduling, and procurement sequencing as part of the suite configuration.
IBM India and IBM Sri Lanka participated on supply chain management workstreams, collaborating with Dilmah teams to integrate Advanced Supply Chain Planning outputs into operational supply chain processes. The implementation connected financial posting and cost accounting flows with supply chain transactions to support procure to pay and order to cash processing across finance and supply chain functions.
Governance was organized through a Second level core team member structure, with Dilmah staff holding configuration and control responsibilities while partner teams executed supply chain planning tasks. Process standardization, role based access controls, and workflow approvals were configured within Oracle E-Business Suite to align operational procedures with the new ERP Financial platform.
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Dilmah Tea Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, Dilmah Tea deployed Zoom for Audio Video and Web Conferencing. The implementation uses Zoom's cloud-hosted conferencing platform embedded on the corporate website to deliver browser-accessible meetings and customer-facing sessions, leveraging core capabilities such as high-definition video meetings, screen sharing, chat, and recording to enable synchronous collaboration between internal teams and external participants.
Architecture is a SaaS cloud deployment integrated into the website through embedded meeting links or web client widgets, enabling external attendees to join without separate client distribution. Operational coverage includes corporate communications and external engagement across Dilmah Tea, and the Dilmah Tea Zoom Audio Video and Web Conferencing deployment is aligned with sales engagement, marketing webinars, and internal collaboration workflows. Governance and operational control are administered via the Zoom admin console, using account-level meeting policies, centralized administrative configuration, and role-based access controls to manage meeting settings and user permissions.
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Collaboration | Collaboration |
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2015 | 2015 |
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Dilmah Tea Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | About Livefyre | Web Content Management | Content Management | n/a | 2021 | 2021 |
In 2021, Dilmah Tea implemented About Livefyre on its public website as part of its Web Content Management layer. The deployment is present on Dilmahtea.com and supports on-page community features and editorial engagement for the consumer facing site in Sri Lanka.
About Livefyre is used to provide social engagement and user generated content capabilities commonly associated with Web Content Management solutions, including on-page commenting, moderated community contributions, and social feed embedding for editorial teams. The implementation integrates with the site content delivery layer and is operationally relevant to digital marketing and e commerce functions, with governance organized around moderation workflows and editorial controls to manage user input and site content.
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Dilmah Tea CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Dilmah Tea ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2020 | 2020 |
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Dilmah Tea PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2016 | 2016 |
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Dilmah Tea IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2000 | 2000 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Dilmah Tea
| First Name | Last Name | Title | Function | Department | Phone | |
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CEO | CXO | Finance | |
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CFO | CXO | Finance | |
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Group Finance Director | Director | Finance | |
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Finance Executive | Manager | Finance | |
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Apps Being Evaluated by Dilmah Tea Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Dilmah Tea IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Dilmah Tea digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Dilmah Tea Technographics
Dilmah Tea is a Consumer Packaged Goods organization based in Sri Lanka,
with around 644 employees and annual revenues of $30.0 million.
Dilmah Tea operates a diverse technology stack with applications such as
Oracle E-Business Suite, Zoom and About Livefyre,
covering areas like ERP Financial, Audio Video and Web Conferencing and Web Content Management.
Dilmah Tea has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Zoom Video Communications and Adobe Systems.
Dilmah Tea recently adopted applications including
About Livefyre in 2021, Marigold Emma Email in 2021 and Intuit Mailchimp in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Dilmah Tea’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Dilmah Tea’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Dilmah Tea technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.