Reading, 19609-1443, PA,
United States
Distributed Systems Services Technographics
Distributed Systems Services Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Distributed Systems Services and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1 Distributed Systems Services employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Distributed Systems Services has purchased the following applications: Olark Live Chat for Chatbots and Conversational AI in 2019, Microsoft 365 for Collaboration in 2017, Hubspot CRM for CRM in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Distributed Systems Services is running and its propensity to invest more and deepen its relationship with Olark , Microsoft , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Distributed Systems Services revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Distributed Systems Services intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Distributed Systems Services Tech Stack and Enterprise Applications
Distributed Systems Services AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Olark | Legacy | Olark Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Distributed Systems Services deployed Olark Live Chat on its public website. The implementation positions Olark Live Chat within the Chatbots and Conversational AI category to provide real-time web-based customer engagement and inbound lead capture for the company.
The deployment is implemented as a web-embedded chat widget that captures visitor context, chat transcripts, and agent interactions consistent with Chatbots and Conversational AI functionality. Functional capabilities configured during rollout include live chat handling, canned responses, visitor monitoring, and transcript logging, and Olark Live Chat was configured to surface conversational context to support sales and support workflows.
Operational coverage is limited to the public website and is focused on customer-facing support and pre-sales engagement. Governance centered on widget availability, chat routing rules, and transcript retention, aligning Olark Live Chat to Distributed Systems Services website interaction processes and customer engagement practices.
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Distributed Systems Services Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017 Distributed Systems Services implemented Microsoft 365 to provide Collaboration capabilities. Microsoft 365 is observed on their website and serves as the primary collaboration and productivity platform for the single user professional services operation. The implementation emphasizes cloud-hosted productivity, email, and document sharing to support client-facing and internal workflows.
Deployment is a small-scale cloud subscription of Microsoft 365, leveraging standard Collaboration modules such as Office applications, Exchange Online email, SharePoint Online document hosting, and Microsoft Teams for synchronous communication. The configuration appears focused on web integration and lightweight governance, with administrative controls and user settings appropriate for a single-user operational model. This setup aligns Distributed Systems Services Microsoft 365 Collaboration business functions around email, content management, and client engagement on the public website.
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Collaboration | Collaboration |
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2022 | 2022 |
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Distributed Systems Services CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HubSpot | Legacy | Hubspot CRM | CRM | CRM | n/a | 2019 | 2019 |
In 2019 Distributed Systems Services implemented Hubspot CRM on its corporate website. The deployment leverages Hubspot CRM as the central CRM to capture web-originated leads and maintain a unified contact database, supporting CRM sales and marketing workflows for the professional services firm.
The implementation uses a SaaS architecture with embedded website forms and HubSpot tracking scripts to collect form submissions and enrich contacts, reflecting a website-first contact acquisition strategy. Configuration focuses on contact lifecycle stages, deal pipeline tracking, and basic marketing automation and email engagement capabilities typical of a CRM deployment, with operational scope concentrated on website-driven lead capture and contact management.
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2022 | 2022 |
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Distributed Systems Services ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2019 | 2019 |
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Distributed Systems Services PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2013 | 2013 |
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Distributed Systems Services IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Distributed Systems Services
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by Distributed Systems Services Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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