Dobbies Garden Centres
Melville Nursery, Lasswade,
Edinburgh, EH18 1AZ,
United Kingdom
Edinburgh, EH18 1AZ,
United Kingdom
44 13 1663-6778
Retail
Dobbies Garden Centres Technographics
Dobbies Garden Centres Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Dobbies Garden Centres and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3940 Dobbies Garden Centres employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Dobbies Garden Centres has purchased the following applications: Zellis MyView for Employee Self Service in 2020, Oracle MICROS Retail Xstore Point-of-Service for Point Of Sale in 2015, Tawk.to for Chatbots and Conversational AI in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Dobbies Garden Centres is running and its propensity to invest more and deepen its relationship with Zellis , Alight Solutions , UKG or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Dobbies Garden Centres revenues, which have grown to $216.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Dobbies Garden Centres intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Dobbies Garden Centres Tech Stack and Enterprise Applications
Dobbies Garden Centres HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zellis | Legacy | Zellis MyView | Employee Self Service | HCM | n/a | 2020 | 2020 |
In 2020, Dobbies Garden Centres deployed Zellis MyView, the Employee Self Service application, as its web‑facing employee portal. Zellis MyView is surfaced on the Dobbies website and provides authenticated portal access for staff across the United Kingdom, covering the company’s retail stores and corporate teams for a workforce of approximately 3,940 employees. Implementation scope emphasizes self‑service access to payroll documentation, payslip retrieval, absence and leave requests, and personal data management for employees and managers. The deployment model is a centralized web portal instance of Zellis MyView, accessed through Dobbies.com to consolidate employee interactions with HR and payroll information.
Configuration centered on core Employee Self Service capabilities including payslip distribution, absence management, personal information updates, and manager approval workflows. The Zellis MyView configuration supports role based access control and HR administration features that enable HR and payroll teams to administer user entitlements and manage communications through the portal. Operational coverage includes HR, payroll, store managers and frontline retail employees, positioning Zellis MyView as the primary employee interaction layer for routine HR and payroll functions at Dobbies Garden Centres.
|
|
|
|
|
Payroll | HCM |
|
2019 | 2019 |
|
|
|
|
|
Time and Attendance | HCM |
|
2015 | 2015 |
|
|
|
|
|
Workforce Management | HCM |
|
2012 | 2012 |
|
Dobbies Garden Centres ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle MICROS Retail Xstore Point-of-Service | Point Of Sale | ERP Services and Operations | n/a | 2015 | 2015 |
In 2015, Dobbies Garden Centres implemented Oracle MICROS Retail Xstore Point-of-Service. The deployment targeted Point Of Sale operations across stores, configuring Oracle MICROS Retail Xstore Point-of-Service to capture sales transactions, tender types, shift closes, and store-level reporting for operational reconciliation and retail transaction processing.
The implementation established a structured flow for collating and processing payroll data received from stores using the Kronos time and attendance system, aligning Kronos time capture with POS shift and sales records to support central payroll workflows. Operational scope emphasized store operations and payroll functions, with governance and reconciliation processes designed to validate POS shift data against Kronos records before payroll submission.
|
Dobbies Garden Centres AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tawk.to | Legacy | Tawk.to | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, Dobbies Garden Centres implemented Tawk.to on their website to provide on-site customer engagement and support. Tawk.to is used as a Chatbots and Conversational AI application to enable real-time messaging between site visitors and customer service operators, positioned within the retailer digital storefront.
The deployment centers on the Tawk.to web widget embedded in page templates and the vendor hosted agent console, delivering live chat, offline messaging, canned responses, visitor transcripts, and basic branding configuration. Configuration work focused on widget placement, operating hours, canned reply libraries, and transcript retention policies to support continuous customer interactions and agent handover.
Integration is realized through client side embedding of Tawk.to on public pages, enabling interaction with online shoppers during browsing and checkout flows without changes to core commerce systems. Operational coverage is primarily the website channel, supporting online customer service and front-line digital engagement teams rather than back office systems.
Governance was organized around operator access controls and chat routing rules, with process updates to incorporate chat handling into existing customer service workflows and agent shift scheduling. The Tawk.to application and Chatbots and Conversational AI capabilities are explicitly tied to Dobbies Garden Centres website operations and agent console usage for ongoing customer engagement.
|
Dobbies Garden Centres Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Collaboration | Collaboration |
|
2020 | 2020 |
|
Dobbies Garden Centres Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Enterprise Content Management | Content Management |
|
2020 | 2020 |
|
|
|
|
|
Web Content Management | Content Management |
|
2013 | 2013 |
|
|
|
|
|
Web Content Management | Content Management |
|
2019 | 2019 |
|
Dobbies Garden Centres eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
eCommerce | eCommerce |
|
2021 | 2021 |
|
|
|
|
|
Personalization and Product Recommendations | eCommerce |
|
2019 | 2019 |
|
Dobbies Garden Centres CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Digital Advertising Platform | CRM |
|
2015 | 2015 |
|
|
|
|
|
Marketing Automation | CRM |
|
2020 | 2020 |
|
Dobbies Garden Centres ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2021 | 2021 |
|
|
|
|
|
IT Service Management | ITSM |
|
2020 | 2020 |
|
Dobbies Garden Centres PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Project Portfolio Management | PPM |
|
2019 | 2019 |
|
Dobbies Garden Centres PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2014 | 2014 |
|
Dobbies Garden Centres IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2013 | 2013 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
Dobbies Garden Centres CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2021 | 2021 |
|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2020 | 2020 |
|
IT Decision Makers and Key Stakeholders at Dobbies Garden Centres
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
Head of Retail HR (Interim) | Director | HR | |
|
|
|
People Director | Director | HR | |
|
|
|
IT Director | Director | IT | |
|
|
|
Head of Retail HR | Director | HR | |
|
|
|
Head of Financial Reporting & Control | Director | Finance | |
|
|
|
Head of Central Operations and Services | Director | Finance | |
|
Apps Being Evaluated by Dobbies Garden Centres Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Dobbies Garden Centres IT executives and key decision makers. This section highlights Dobbies Garden Centres's latest recorded technology evaluations, including Umbraco CMS for Web Content Management on 2026-01-07 and Microsoft Dynamics 365 Commerce for eCommerce on 2025-09-15. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Dobbies Garden Centres digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-01-07 | Dobbies Garden Centres | Evaluated | Umbraco | Umbraco CMS | Web Content Management | Content Management |
| 2025-09-15 | Dobbies Garden Centres | Evaluated | Microsoft | Microsoft Dynamics 365 Commerce | eCommerce | eCommerce |
FAQ - APPS RUN THE WORLD Dobbies Garden Centres Technographics
Dobbies Garden Centres is a Retail organization based in United Kingdom,
with around 3940 employees and annual revenues of $216.0 million.
Dobbies Garden Centres operates a diverse technology stack with applications such as
Zellis MyView, Oracle MICROS Retail Xstore Point-of-Service and Tawk.to,
covering areas like Employee Self Service, Point Of Sale and Chatbots and Conversational AI.
Dobbies Garden Centres has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Zellis, Oracle and Tawk.to.
Dobbies Garden Centres recently adopted applications including
Microsoft Dynamics 365 Commerce in 2021, Microsoft Azure Monitor in 2021 and Microsoft Azure Cloud Services in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Dobbies Garden Centres’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Dobbies Garden Centres’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Dobbies Garden Centres technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.