Doctolib
54 quai Charles Pasqua,
Levallois-Perret, 92300,
France
Levallois-Perret, 92300,
France
33 1 83 35 53 58
Professional Services
Doctolib Technographics
Doctolib Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Doctolib and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3500 Doctolib employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Doctolib has purchased the following applications: SAP S/4 HANA for ERP Financial in 2022, HappyPal Platform for Benefits Administration, Employee Recognition and Rewards Management in 2025, Cegedim Crossway for Medical Practice Management in 2025 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Doctolib is running and its propensity to invest more and deepen its relationship with SAP , Stripe , Adyen or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Doctolib revenues, which have grown to $1.20 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Doctolib intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Doctolib Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP S/4 HANA | ERP Financial | ERP Financial Management | n/a | 2022 | 2022 |
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Payment Processing | ERP Financial Management |
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2021 | 2021 |
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Payment Processing | ERP Financial Management |
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2023 | 2023 |
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Subscription and Recurring Billing | ERP Financial Management |
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2020 | 2020 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HappyPal | Legacy | HappyPal Platform | Benefits Administration, Employee Recognition and Rewards Management | HCM | n/a | 2025 | 2025 |
In 2025, Doctolib implemented the HappyPal Platform as its Benefits Administration,Employee Recognition and Rewards Management solution to digitalize CSE-managed employee benefits across France. The project was executed by Doctolib's CSE and targeted the company’s French employee population, centralizing billetterie and subsidy workflows into a wallet-based benefits experience.
The HappyPal Platform deployment configured distinct modules for wallet-based subventions, billetterie ticketing, mobile wallet issuance and an employee-facing benefits portal, enabling entitlement assignment, voucher issuance and redemption workflows. Configuration emphasized CSE governance controls and approval routing for subsidies, alongside streamlined enrolment and distribution processes to support rapid user adoption.
Operational coverage was national and limited to Doctolib’s French workforce, with the CSE retained as the operational sponsor and owner of benefits governance. The rollout delivered rapid uptake, with reported 85% usage at launch, and reoriented benefits administration and CSE processes by centralizing subsidy management and ticket distribution through the HappyPal Platform.
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Digital Adoption | HCM |
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2019 | 2019 |
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Digital Adoption | HCM |
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2023 | 2023 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cegedim | Legacy | Cegedim Crossway | Medical Practice Management | ERP Services and Operations | n/a | 2025 | 2025 |
In 2025, Doctolib implemented Cegedim Crossway within its Medical Practice Management environment. The implementation is evidenced by a public job posting for a general practice in Draveil that states the clinic uses Cegedim Crossway for patient records, appointment management and teleconsultation workflows, indicating active operational use in an Ile de France multi professional clinic.
Cegedim Crossway is described in the posting as supporting patient records, appointment scheduling and teleconsultation modules, aligning with common Medical Practice Management capabilities such as electronic health record handling, clinical scheduling and remote consultation workflows. The scope implied by the posting is clinical operations in a regional multi professional site in Ile de France, covering general practice administrative and care delivery functions. The source does not specify integrations, implementation partners or detailed governance and rollout procedures, so deployment topology and interoperability details remain unlisted in the public record.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2013 | 2013 |
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Collaboration | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Collaboration | Collaboration |
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2024 | 2024 |
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Survey and Questionnaire | Collaboration |
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2019 | 2019 |
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Survey and Questionnaire | Collaboration |
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2023 | 2023 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Support | CRM |
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2022 | 2022 |
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Customer Support | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2017 | 2017 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2025 | 2025 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2022 | 2022 |
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Application Performance Management | ITSM |
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2021 | 2021 |
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Application Performance Management | ITSM |
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2023 | 2023 |
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Application Performance Management | ITSM |
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2023 | 2023 |
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IT Service Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2018 | 2018 |
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Remote Monitoring and Management | ITSM |
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2021 | 2021 |
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SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Incentive Compensation Management | SPM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2022 | 2022 |
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Transactional Email | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2022 | 2022 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2024 | 2024 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2024 | 2024 |
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Web Application Firewalls (WAF), Phishing Protection | CyberSecurity |
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2023 | 2023 |
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IT Decision Makers and Key Stakeholders at Doctolib
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Doctolib Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Doctolib Technographics
Doctolib is a Professional Services organization based in France,
with around 3500 employees and annual revenues of $1.20 billion.
Doctolib operates a diverse technology stack with applications such as
SAP S/4 HANA, HappyPal Platform and Cegedim Crossway,
covering areas like ERP Financial, Benefits Administration, Employee Recognition and Rewards Management and Medical Practice Management.
Doctolib has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, HappyPal and Cegedim.
Doctolib recently adopted applications including
HappyPal Platform in 2025, Cegedim Crossway in 2025 and Anaplan Platform in 2025,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Doctolib’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Doctolib’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Doctolib technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.