Doctolib
54 quai Charles Pasqua,
Levallois-Perret, 92300,
France
Levallois-Perret, 92300,
France
33 1 83 35 53 58
Professional Services
Doctolib Technographics
Doctolib Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Doctolib and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3500 Doctolib employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Doctolib has purchased the following applications: SAP S/4 HANA for ERP Financial in 2022, HappyPal Platform for Benefits Administration, Employee Recognition and Rewards Management in 2025, Cegedim Crossway for Medical Practice Management in 2025 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Doctolib is running and its propensity to invest more and deepen its relationship with SAP , Stripe , Adyen or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Doctolib revenues, which have grown to $1.20 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Doctolib intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Doctolib Tech Stack and Enterprise Applications
Doctolib ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP S/4 HANA | ERP Financial | ERP | n/a | 2022 | 2022 |
In 2022, Doctolib implemented SAP S/4 HANA, selecting S/4HANA cloud as its ERP Financial platform to establish a centralized financial core. The deployment positioned SAP S/4 HANA as the primary system for core accounting and consolidated financial operations across the company.
Configuration concentrated on standard ERP Financial modules, including general ledger, accounts payable, accounts receivable, fixed assets, treasury, tax reporting, intercompany accounting, and financial close orchestration. The SAP S/4 HANA implementation emphasized master data management and harmonization of the chart of accounts to support unified record to report processes.
Architecture was delivered as a cloud native S/4HANA cloud deployment, centralizing transactional finance processing and accounting ledgers in a single system of record. Operational coverage targeted Doctolib finance, accounting, treasury and tax functions, enabling standardized bookkeeping, period close workflows, and centralized control across business units.
Governance activities established role based access controls, centralized master data governance, and standardized period close procedures, with a phased rollout approach across finance subfunctions to manage adoption. The program focused on embedding SAP S/4 HANA into Doctolib financial operations and orchestrating end to end accounting workflows.
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Payment Processing | ERP |
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2021 | 2021 |
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Payment Processing | ERP |
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2023 | 2023 |
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Subscription and Recurring Billing | ERP |
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2020 | 2020 |
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Doctolib HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HappyPal | Legacy | HappyPal Platform | Benefits Administration, Employee Recognition and Rewards Management | HCM | n/a | 2025 | 2025 |
In 2025, Doctolib implemented the HappyPal Platform as its Benefits Administration,Employee Recognition and Rewards Management solution to digitalize CSE-managed employee benefits across France. The project was executed by Doctolib's CSE and targeted the company’s French employee population, centralizing billetterie and subsidy workflows into a wallet-based benefits experience.
The HappyPal Platform deployment configured distinct modules for wallet-based subventions, billetterie ticketing, mobile wallet issuance and an employee-facing benefits portal, enabling entitlement assignment, voucher issuance and redemption workflows. Configuration emphasized CSE governance controls and approval routing for subsidies, alongside streamlined enrolment and distribution processes to support rapid user adoption.
Operational coverage was national and limited to Doctolib’s French workforce, with the CSE retained as the operational sponsor and owner of benefits governance. The rollout delivered rapid uptake, with reported 85% usage at launch, and reoriented benefits administration and CSE processes by centralizing subsidy management and ticket distribution through the HappyPal Platform.
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Digital Adoption | HCM |
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2019 | 2019 |
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Digital Adoption | HCM |
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2023 | 2023 |
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Doctolib ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cegedim | Legacy | Cegedim Crossway | Medical Practice Management | ERP Services and Operations | n/a | 2025 | 2025 |
In 2025, Doctolib implemented Cegedim Crossway within its Medical Practice Management environment. The implementation is evidenced by a public job posting for a general practice in Draveil that states the clinic uses Cegedim Crossway for patient records, appointment management and teleconsultation workflows, indicating active operational use in an Ile de France multi professional clinic.
Cegedim Crossway is described in the posting as supporting patient records, appointment scheduling and teleconsultation modules, aligning with common Medical Practice Management capabilities such as electronic health record handling, clinical scheduling and remote consultation workflows. The scope implied by the posting is clinical operations in a regional multi professional site in Ile de France, covering general practice administrative and care delivery functions. The source does not specify integrations, implementation partners or detailed governance and rollout procedures, so deployment topology and interoperability details remain unlisted in the public record.
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Doctolib Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2013 | 2013 |
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Collaboration | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Collaboration | Collaboration |
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2024 | 2024 |
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Survey and Questionnaire | Collaboration |
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2019 | 2019 |
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Survey and Questionnaire | Collaboration |
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2023 | 2023 |
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Doctolib Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Doctolib CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Support | CRM |
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2022 | 2022 |
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Customer Support | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2017 | 2017 |
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Doctolib EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2025 | 2025 |
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Doctolib ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2022 | 2022 |
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Application Performance Management | ITSM |
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2021 | 2021 |
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Application Performance Management | ITSM |
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2023 | 2023 |
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Application Performance Management | ITSM |
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2023 | 2023 |
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IT Service Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2018 | 2018 |
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Remote Monitoring and Management | ITSM |
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2021 | 2021 |
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Doctolib SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Incentive Compensation Management | SPM |
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2021 | 2021 |
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Doctolib PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2022 | 2022 |
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Transactional Email | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2022 | 2022 |
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Doctolib IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2024 | 2024 |
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Doctolib CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Password Management | CyberSecurity |
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2024 | 2024 |
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Web Application Firewalls (WAF), Phishing Protection | CyberSecurity |
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2023 | 2023 |
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IT Decision Makers and Key Stakeholders at Doctolib
| First Name | Last Name | Title | Function | Department | Phone | |
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Customer Care Director | Director | Customer Service | |
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IT Services Director | Director | IT | |
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Customer Care Performance Team Manager | Manager | Customer Service | |
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Director, Global Customer Care | Director | Customer Service | |
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Salesforce Administrator | Manager | Marketing | |
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Apps Being Evaluated by Doctolib Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Doctolib IT executives and key decision makers. This section highlights Doctolib's latest recorded technology evaluations, including EliseAI for Chatbots and Conversational AI on 2025-08-26 and OVHcloud for Application Hosting and Computing Services on 2024-11-20. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Doctolib digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2025-08-26 | Doctolib | Evaluated | EliseAI | EliseAI | Chatbots and Conversational AI | AI-Powered Application |
| 2024-11-20 | Doctolib | Evaluated | OVHcloud | OVHcloud | Application Hosting and Computing Services | IaaS |
FAQ - APPS RUN THE WORLD Doctolib Technographics
Doctolib is a Professional Services organization based in France,
with around 3500 employees and annual revenues of $1.20 billion.
Doctolib operates a diverse technology stack with applications such as
SAP S/4 HANA, HappyPal Platform and Cegedim Crossway,
covering areas like ERP Financial, Benefits Administration, Employee Recognition and Rewards Management and Medical Practice Management.
Doctolib has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, HappyPal and Cegedim.
Doctolib recently adopted applications including
HappyPal Platform in 2025, Cegedim Crossway in 2025 and Anaplan Platform in 2025,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Doctolib’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Doctolib’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Doctolib technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.