Dow
Global Dow Center 2211 H.H. Dow Way,
Midland, 48674, MI,
United States
Midland, 48674, MI,
United States
1 989-636-1000
Oil, Gas and Chemicals
Dow Technographics
Dow Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Dow and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 36000 Dow employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Dow has purchased the following applications: Serrala FinanceSuite for AP Automation in 2011, Workday Absence Management for Absence and Leave Management in 2019, Aveva APM Assessment for Asset Performance Management in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Dow is running and its propensity to invest more and deepen its relationship with Serrala , SAP , Workday or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Dow revenues, which have grown to $42.96 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Dow intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Dow Tech Stack and Enterprise Applications
Dow ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Serrala | Legacy | Serrala FinanceSuite | AP Automation | ERP | n/a | 2011 | 2011 |
In 2011, Dow implemented Serrala FinanceSuite for AP Automation. The implementation supported global portfolio activity across North America, Europe, Pacific, and Latin America and included provisions for divestitures into SAP Mall Tenants.
The Serrala FinanceSuite deployment centered on AP Automation capabilities including configuration of AutoBank and Lockbox workflows to automate incoming payment processing. Configuration work covered installation, release testing, migration of vendor banking components, and creation and updating of AutoBank rules to automatically process bank statements loaded into SAP ECC.
Integration work explicitly targeted SAP ECC, with Hanse Orga AutoBank identified as a vendor application integrated into the SAP ECC landscape. Operational coverage included Accounts Receivable, Accounts Payable, Financial and Statutory accounting, and Treasury, with training and promotion of Hanse Orga AutoBank usage to those teams.
Program governance encompassed configuration per implementation, product and user acceptance testing, defect resolution, documentation, and training. Dow maintained a central contact and focal point for Hanse Orga communications, issue research, testing, and release migrations to support ongoing AP Automation operations.
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ERP Financial | ERP |
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2012 | 2014 |
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ERP Financial | ERP |
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2022 | 2025 |
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Expense Management | ERP |
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2014 | 2014 |
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Dow HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Oracle PeopleSoft HCM | Workday Absence Management | Absence and Leave Management | HCM | n/a | 2019 | 2019 |
In 2019, Dow implemented Workday Absence Management, migrating core leave and absence processes from Oracle PeopleSoft HCM. The deployment positioned Workday Absence Management as the central Absence and Leave Management capability within Dow's broader Workday footprint, with explicit configuration and integration across HR and payroll domains.
Configuration work included core Workday HCM setup and detailed configuration of absence plans, accrual rules, eligibility criteria, leave request and approval workflows, and time-off tracking. The implementation also covered complementary functional configuration for Payroll, Compensation, Benefits, Time Tracking, and Talent Management to ensure consistent employee data, eligibility logic, and policy enforcement across modules.
Integrations were implemented between the Absence and Leave Management module and Workday Payroll, Time Tracking, Compensation, Benefits, and Talent Management to synchronize employee master data, leave balances, time entries, and payroll deductions. Historic absence records and employee HR attributes were migrated from Oracle PeopleSoft HCM into Workday, enabling a unified record of leave interactions and downstream payroll reconciliation within the Workday environment.
Governance changes focused on centralizing absence policy configuration and standardizing approval chains and HR case handling within Workday, along with role based access controls for managers, HR administrators, and payroll teams. The project emphasized consistent policy enforcement through system driven workflows and consolidated reporting inside the Workday suite to support absenteeism administration and compliance across affected HR and payroll business functions.
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Benefits Administration | HCM |
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2019 | 2019 |
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Compensation Management | HCM |
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2019 | 2019 |
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Core HR | HCM |
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2019 | 2020 |
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Employee Recognition and Rewards Management | HCM |
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2017 | 2017 |
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Environment, Health and Safety (EHS) | HCM |
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2019 | 2019 |
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HR Service Delivery | HCM |
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2017 | 2017 |
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Learning and Development | HCM |
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2016 | 2016 |
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Onboarding | HCM |
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2019 | 2019 |
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Payroll | HCM |
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2019 | 2019 |
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Performance and Goal Management | HCM |
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2018 | 2019 |
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Recruiting, Applicant Tracking System | HCM |
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2019 | 2020 |
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Time and Attendance | HCM |
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2019 | 2019 |
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Workforce Analytics | HCM |
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2019 | 2019 |
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Dow ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| AVEVA Group | Legacy | Aveva APM Assessment | Asset Performance Management | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019, Dow implemented Aveva APM Assessment, an Asset Performance Management application, after a competitive selection process that beat out 18 alternative providers. The decision established Aveva APM Assessment as the chosen platform for driving an enterprise-grade assessment of asset reliability and maintenance practices across Dow Chemical operations.
The deployment focused on an assessment-led approach, using Aveva APM Assessment to inventory critical assets, baseline current condition and maintenance maturity, and prioritize risk-based inspection and reliability improvement opportunities. Aveva APM Assessment was used to scope functional modules and capabilities typical of the Asset Performance Management category, including asset health profiling, failure mode analysis, predictive analytics readiness evaluation, and maintenance strategy rationalization.
Integration activity centered on aligning the APM assessment outputs with Dow operational and maintenance planning processes, establishing data handoffs to reliability engineering, maintenance execution, and asset investment planning workflows. Governance was formalized through a cross-functional steering group to validate assessment findings and prioritize remediation actions, reflecting an emphasis on process alignment between operations, maintenance, and asset management stakeholders.
The procurement and acceptance outcome noted that Dow accepted the Aveva APM Assessment implementation, securing the platform as the foundation for subsequent APM initiatives. Aveva APM Assessment now serves as the assessment and planning layer within Dow’s broader Asset Performance Management efforts.
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Asset Performance Management | ERP Services and Operations |
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2017 | 2017 |
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Dow Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2019 | 2019 |
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Dow Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Asset Management | Content Management |
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2019 | 2019 |
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Digital Signing | Content Management |
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2020 | 2020 |
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Dow eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2019 | 2019 |
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Dow SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Global Trade Management | SCM |
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2014 | 2014 |
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Real-Time Transportation Visibility | SCM |
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2019 | 2019 |
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Supply Chain Management | SCM |
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2015 | 2015 |
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Supply Chain Management | SCM |
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2014 | 2014 |
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Supply Chain Management | SCM |
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2020 | 2020 |
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Transportation Management | SCM |
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2013 | 2013 |
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Warehouse Management | SCM |
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2013 | 2013 |
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Dow CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2015 | 2015 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Dow EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2017 | 2017 |
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Financial Consolidation and Close | EPM |
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2014 | 2015 |
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Dow ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2019 | 2019 |
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Application Performance Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2016 | 2016 |
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IT Service Management | ITSM |
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2018 | 2018 |
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Dow PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Material Simulation | PLM and Engineering |
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2002 | 2002 |
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Dow Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procure to Pay | Procurement |
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2014 | 2014 |
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Procurement | Procurement |
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2014 | 2014 |
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Sourcing | Procurement |
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2014 | 2014 |
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Sourcing | Procurement |
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2014 | 2014 |
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Supplier Relationship Management | Procurement |
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2014 | 2014 |
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Supplier Relationship Management | Procurement |
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2014 | 2014 |
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Supplier Relationship Management | Procurement |
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2014 | 2014 |
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Dow SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Configure Price Quote (CPQ) | SPM |
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2015 | 2015 |
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Dow TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Risk Management | TRM |
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2015 | 2015 |
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Dow PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Robotic Process Automation | PaaS |
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2017 | 2017 |
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Dow IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Digital Workspace | IaaS |
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2018 | 2018 |
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Dow Professional Services
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Professional Services | Professional Services |
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2007 | 2007 |
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IT Decision Makers and Key Stakeholders at Dow
| First Name | Last Name | Title | Function | Department | Phone | |
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President and Chief Financial Officer | CXO | Finance | |
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Corporate Vice President, Chief Information Officer & Chief Digital Officer | CXO | IT | |
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Global Information Technology Director | Director | IT | |
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Apps Being Evaluated by Dow Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Dow IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Dow digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Dow Technographics
Dow is a Oil, Gas and Chemicals organization based in United States,
with around 36000 employees and annual revenues of $42.96 billion.
Dow operates a diverse technology stack with applications such as
Serrala FinanceSuite, Workday Absence Management and Aveva APM Assessment,
covering areas like AP Automation, Absence and Leave Management and Asset Performance Management.
Dow has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Serrala, Workday and AVEVA Group.
Dow recently adopted applications including
SAP S/4 HANA in 2022, Salesforce Sales Cloud in 2021 and Cisco Webex Meetings in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Dow’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Dow’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Dow technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.