DS Smith Packaging Netherlands
DS Smith Packaging Netherlands Technographics
DS Smith Packaging Netherlands Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by DS Smith Packaging Netherlands and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 500 DS Smith Packaging Netherlands employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that DS Smith Packaging Netherlands has purchased the following applications: Hubspot Live Chat for Chatbots and Conversational AI in 2019, Zoom for Audio Video and Web Conferencing in 2020, Kofax ReadSoft Process Director for SAP for Document Management in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems DS Smith Packaging Netherlands is running and its propensity to invest more and deepen its relationship with HubSpot , Zoom Video Communications , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing DS Smith Packaging Netherlands revenues, which have grown to $70.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for DS Smith Packaging Netherlands intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
DS Smith Packaging Netherlands Tech Stack and Enterprise Applications
DS Smith Packaging Netherlands AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HubSpot | Legacy | Hubspot Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, DS Smith Packaging Netherlands deployed Hubspot Live Chat on its public website. The implementation used Hubspot Live Chat within the Chatbots and Conversational AI category to enable real time visitor engagement, lead capture, and conversational routing to internal teams. DS Smith Packaging Netherlands implemented Hubspot Live Chat to support customer engagement and sales and service workflows on its Dutch site.
Configuration focused on a website chat widget, session tracking, canned responses and routing into a shared conversation inbox inside the Hubspot platform, aligning chat handling with marketing and customer service processes. Operational scope targeted web visitors and front line digital agents, with governance defined for message ownership, basic response templates and escalation paths into specialist teams. The deployment emphasizes lightweight conversational tooling typical of Chatbots and Conversational AI, embedded directly into the corporate website.
|
DS Smith Packaging Netherlands Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, DS Smith Packaging Netherlands implemented Zoom to provide web-based conferencing and virtual customer engagement through its corporate site. The deployment uses Zoom as the primary Audio Video and Web Conferencing application to support both browser access and authenticated meeting joins for external participants, aligning the company, Zoom, and Audio Video and Web Conferencing with corporate communications needs.
The implementation configures core Audio Video and Web Conferencing capabilities, including multi-party video meetings, screen sharing, meeting recording, and webinar-style sessions, delivered directly from the website to minimize client friction. Zoom is positioned as the central platform for synchronous collaboration, with configuration focused on browser-first access and meeting lifecycle controls consistent with typical conferencing deployments.
Operational coverage targets internal collaboration and external client interactions for DS Smith Packaging Netherlands across its Netherlands operations, reflecting use by commercial, account management, and technical teams. Governance emphasizes web-based access controls and meeting management workflows to standardize how the Zoom application is offered on the site and how customer facing sessions are provisioned.
|
 |
|
|
Collaboration | Collaboration |
|
2015 | 2015 |
|
DS Smith Packaging Netherlands Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tungsten Automation | Legacy | Kofax ReadSoft Process Director for SAP | Document Management | Content Management | n/a | 2017 | 2018 |
In 2017, DS Smith Packaging Netherlands implemented Kofax ReadSoft Process Director for SAP. The deployment targeted Document Management for Accounts Payable and invoice processing at the DS Smith Packaging Eerbeek site, with a financial administrative employee operating the solution from February 2017 to April 2021.
Kofax ReadSoft Process Director for SAP was configured to handle scanned purchase invoice capture and automated verification using ReadSoft scanning Verify/Optimize and workflow components. Functional capabilities implemented included OCR capture and data extraction, verification and validation steps, workflow orchestration for routing, automated invoice matching and exception handling, intercompany matching, and support for creating netting payments.
The implementation integrated with SAP PER/PP2 software to post validated invoices into SAP financial modules and interfaced with sales invoicing processes executed in SAS for related billing workflows. Operational governance centered on optimizing the purchase invoice process, formalizing exception-resolution workflows for AP staff, and routing supplier inquiries by telephone or written channels to finance administrators.
|
DS Smith Packaging Netherlands CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Account Based Marketing | CRM |
|
2021 | 2021 |
|
|
|
|
|
Customer Experience | CRM |
|
2016 | 2016 |
|
|
|
|
|
Customer Experience | CRM |
|
2018 | 2018 |
|
|
|
|
|
Customer Experience | CRM |
|
2022 | 2022 |
|
|
|
|
|
Marketing Automation | CRM |
|
2017 | 2017 |
|
|
|
|
|
Marketing Automation | CRM |
|
2021 | 2021 |
|
DS Smith Packaging Netherlands ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2022 | 2022 |
|
|
|
|
|
IT Service Management | ITSM |
|
2017 | 2017 |
|
DS Smith Packaging Netherlands PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Apps Development | PaaS |
|
2016 | 2016 |
|
|
|
|
|
Transactional Email | PaaS |
|
2014 | 2014 |
|
DS Smith Packaging Netherlands IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Content Delivery Network | IaaS |
|
2022 | 2022 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2022 | 2022 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2014 | 2014 |
|
DS Smith Packaging Netherlands CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2013 | 2013 |
|
IT Decision Makers and Key Stakeholders at DS Smith Packaging Netherlands
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
Finance Director | Director | Finance | |
|
|
|
Finance Manager | Manager | Finance | |
|
|
|
Finance Director | Director | Finance | |
|
|
|
Finance Manager | Manager | Finance | |
|
|
|
Managing Director | Director | Finance | |
|
Apps Being Evaluated by DS Smith Packaging Netherlands Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from DS Smith Packaging Netherlands IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the DS Smith Packaging Netherlands digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD DS Smith Packaging Netherlands Technographics
DS Smith Packaging Netherlands is a Life Sciences organization based in Netherlands,
with around 500 employees and annual revenues of $70.0 million.
DS Smith Packaging Netherlands operates a diverse technology stack with applications such as
Hubspot Live Chat, Zoom and Kofax ReadSoft Process Director for SAP,
covering areas like Chatbots and Conversational AI, Audio Video and Web Conferencing and Document Management.
DS Smith Packaging Netherlands has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as HubSpot, Zoom Video Communications and Tungsten Automation.
DS Smith Packaging Netherlands recently adopted applications including
FullStory in 2022, Microsoft Azure Monitor in 2022 and Cloudflare CDN in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of DS Smith Packaging Netherlands’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates DS Smith Packaging Netherlands’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete DS Smith Packaging Netherlands technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.