Bangalore, 560047,
India
DTDC Express Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by DTDC Express and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 15914 DTDC Express employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that DTDC Express has purchased the following applications: Surbo for Chatbots and Conversational AI in 2023, Fleetx for Fleet Management in 2020, SendinBlue for Marketing Automation in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems DTDC Express is running and its propensity to invest more and deepen its relationship with Surbo , Fleetx , Brevo or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing DTDC Express revenues, which have grown to $236.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for DTDC Express intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Surbo | Legacy | Surbo | Chatbots and Conversational AI | AI-Powered Application | n/a | 2023 | 2023 |
In 2023, DTDC Express deployed Surbo on its public website to provide conversational customer interactions. Surbo, a Chatbots and Conversational AI application, was embedded as a web chat interface to surface automated answers and guided workflows for customers.
The implementation concentrates on standard conversational modules including natural language understanding for intent classification, FAQ and knowledge base driven responses, conversational flow orchestration, and session management for web visitors. Surbo was configured as a persistent web-hosted chat widget on core customer pages, delivering contextual prompts and guided self-service paths based on page-level signals.
Operational scope focused on DTDC Express' public-facing customer service channel, impacting customer support and customer self-service workflows. Governance centered on conversational content management, iterative training of intent models, and defined escalation handoffs to live agents when required. Monitoring and analytics capabilities typical of Chatbots and Conversational AI were applied to track conversation volumes and refine dialog flows over time.
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Fleetx | Legacy | Fleetx | Fleet Management | SCM | n/a | 2020 | 2020 |
In 2020, DTDC Express deployed Fleetx Fleet Management to provide fleet management, visibility and telematics solutions for parcel and courier operations across India. The implementation targeted DTDC's national delivery network, instrumenting courier vehicles and route operations to improve tracking accuracy and reduce exceptions. Fleetx served as the operational visibility layer for parcel tracking and fleet telemetry.
The deployment used Fleetx modules for telematics, real-time vehicle tracking, operational visibility and exception management, configured to capture GPS location, trip events and detention occurrences. Configuration emphasized continuous telematics ingestion, event correlation and dashboarding for operations teams. Functional capabilities implemented included vehicle position reporting, event-based alerting for exceptions and detention monitoring to support dispatch and customer service workflows.
Operational scope covered DTDC's parcel and courier fleet across multiple regional hubs in India, impacting operations, dispatch, tracking and exception resolution functions. Governance was organized through centralized operations leadership and fleet management teams to align data capture standards, alerting rules and exception handling processes. The rollout standardized telemetry configurations and operational workflows to ensure consistent tracking and visibility across the network.
Reported outcomes from the Fleetx Fleet Management rollout included improved tracking accuracy, reduced detention and enhanced operational efficiency for DTDC Express. Fleetx's telematics and visibility capabilities reduced tracking exceptions and supported faster operational responses to route and vehicle events.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Brevo | Legacy | SendinBlue | Marketing Automation | CRM | n/a | 2021 | 2021 |
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Tag Management | CRM |
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2019 | 2019 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2023 | 2023 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2024 | 2024 |
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Application Hosting and Computing Services | IaaS |
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2024 | 2024 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Cloud Storage | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2024 | 2024 |
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Content Delivery Network | IaaS |
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2024 | 2024 |
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Content Delivery Network | IaaS |
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2024 | 2024 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Application Firewalls (WAF) | CyberSecurity |
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2023 | 2023 |
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