DUCA Credit Union
5290 Yonge Street,
Toronto, M2N 5P9, ON,
Canada
Toronto, M2N 5P9, ON,
Canada
1 416-223-8838
Banking and Financial Services
DUCA Credit Union Technographics
DUCA Credit Union Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by DUCA Credit Union and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 350 DUCA Credit Union employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that DUCA Credit Union has purchased the following applications: Fiserv DNA Bank Platform for Core Banking in 2019, Microsoft 365 for Collaboration in 2017, DocuSign eSignature for Digital Signing in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems DUCA Credit Union is running and its propensity to invest more and deepen its relationship with Fiserv , Microsoft , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing DUCA Credit Union revenues, which have grown to $40.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for DUCA Credit Union intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
DUCA Credit Union Tech Stack and Enterprise Applications
DUCA Credit Union ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Fiserv | Legacy | Fiserv DNA Bank Platform | Core Banking | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019 DUCA Credit Union implemented the Fiserv DNA Bank Platform as its Core Banking solution. The Toronto based credit union selected the Fiserv DNA Bank Platform to centralize core account processing and to leverage more advanced data analytics across member records, providing CU staff with a more holistic view of member relations. The project was scoped to support both customer facing applications and to streamline several back of house processes.
Configuration centered on the DNA core account processing engine with analytics and member insight capabilities configured to surface account level and relationship level views. Functional workstreams included account processing configuration, member data consolidation, workflow automation for operations, and analytics enablement to support customer engagement and service teams. These modules were configured to improve visibility across products and to automate routine operational tasks.
DUCA engaged Celero to assist with transition activities including cutover planning and data migration to the Fiserv DNA Bank Platform. Integrations were executed to align DNA with existing customer facing applications and operational systems, ensuring consistent member data and transactional integrity across channels. Governance and operational ownership were established with retail banking and operations teams to run the Core Banking platform. As stated by DUCA the implementation enabled more advanced data analytics, a more holistic view of member relations, and streamlined back of house processing.
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DUCA Credit Union Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017, DUCA Credit Union implemented Microsoft 365 to provide Collaboration capabilities across the organization. Public site signals indicate Microsoft 365 is also referenced in their external digital presence.
The Microsoft 365 deployment centers on standard productivity modules such as Exchange Online for enterprise email, SharePoint Online for document management and intranet content, and Microsoft Teams for real-time messaging and meetings, aligning with Collaboration category functionality. Identity and access management is typically anchored in Azure Active Directory to support single sign on and streamlined account provisioning for employees.
Operational coverage for Microsoft 365 at DUCA Credit Union is oriented toward corporate productivity and member facing functions, enabling document collaboration, secure email and synchronous communication across corporate and service teams. The deployment consolidates collaboration and content services under the Microsoft 365 umbrella to support day to day business functions in banking and financial services.
Governance for the Microsoft 365 tenant is expected to follow financial services controls with centralized tenant administration, user provisioning workflows, conditional access controls and retention policies to address compliance needs. Microsoft 365 therefore serves as the primary Collaboration platform for DUCA Credit Union, unifying identity, communication and content management for ongoing administration.
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Collaboration | Collaboration |
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2022 | 2022 |
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DUCA Credit Union Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| DocuSign | Legacy | DocuSign eSignature | Digital Signing | Content Management | n/a | 2021 | 2021 |
In 2021, DUCA Credit Union implemented DocuSign eSignature to provide Digital Signing on its website. The deployment is targeted at customer-facing document execution, embedding DocuSign eSignature into web pages to capture electronic signatures and to initiate signing workflows for member-facing transactions.
The implementation uses standard eSignature capabilities including embedded signing, reusable templates for repeatable document sets, envelope lifecycle management, and auditable signing trails to support compliance and recordkeeping. Operational scope is centered on front-office and member services interactions via the public website, with governance focused on user access controls and signature audit logging to maintain traceability for regulated banking processes.
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Web Content Management | Content Management |
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2022 | 2022 |
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DUCA Credit Union CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Support | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2022 | 2022 |
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DUCA Credit Union ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2019 | 2019 |
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DUCA Credit Union PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2018 | 2018 |
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DUCA Credit Union IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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DUCA Credit Union CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at DUCA Credit Union
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by DUCA Credit Union Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from DUCA Credit Union IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the DUCA Credit Union digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD DUCA Credit Union Technographics
DUCA Credit Union is a Banking and Financial Services organization based in Canada,
with around 350 employees and annual revenues of $40.0 million.
DUCA Credit Union operates a diverse technology stack with applications such as
Fiserv DNA Bank Platform, Microsoft 365 and DocuSign eSignature,
covering areas like Core Banking, Collaboration and Digital Signing.
DUCA Credit Union has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Fiserv, Microsoft and DocuSign.
DUCA Credit Union recently adopted applications including
Amazon CloudFront in 2023, Slack Connect in 2022 and OpenText TeamSite in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of DUCA Credit Union’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates DUCA Credit Union’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete DUCA Credit Union technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.