Helsinki, 100,
Finland
Dun & Bradstreet Finland Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Dun & Bradstreet Finland and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 80 Dun & Bradstreet Finland employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Dun & Bradstreet Finland has purchased the following applications: IBM Watsonx Orchestrate for Generative AI Platforms in 2024, Unelma AI for Chatbots and Conversational AI in 2023, Unelma CRM for CRM in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Dun & Bradstreet Finland is running and its propensity to invest more and deepen its relationship with IBM , Unelma Platforms , Python or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Dun & Bradstreet Finland revenues, which have grown to $6.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Dun & Bradstreet Finland intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IBM | Legacy | IBM Watsonx Orchestrate | Generative AI Platforms | AI Development | Ibm | 2024 | 2024 |
In 2024, Dun & Bradstreet Finland embedded IBM Watsonx Orchestrate to create D&B Ask Procurement, leveraging Generative AI Platforms to accelerate supplier risk evaluation and procurement workflows. The program was executed with implementation support from IBM Consulting and targeted procurement and supplier assessment operations within the company.
The deployment of IBM Watsonx Orchestrate delivered a procurement focused orchestration layer and conversational agent capabilities, enabling AI assisted supplier assessments and automated task sequencing for procurement workflows. Configuration emphasized conversational question and answer flows for supplier due diligence, orchestration of multi step procurement tasks, and auto population of assessment artifacts to streamline reviewer handoffs.
Operational coverage extended across procurement teams with a global support model provided by IBM Consulting, enabling D&B Ask Procurement to standardize supplier risk evaluation processes. Integrations noted in the engagement centered on embedding IBM Watsonx Orchestrate into existing procurement workflows, without disclosure of other named systems.
Governance and rollout were managed jointly by Dun & Bradstreet Finland and IBM Consulting, with process changes to incorporate conversational assessments into procurement decision loops. The implementation is reported to have cut procurement task time by an estimated 10 to 20 percent and to have delivered conversational, AI assisted supplier assessments as core outcomes.
|
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Unelma Platforms | Legacy | Unelma AI | Chatbots and Conversational AI | AI-Powered Application | n/a | 2023 | 2023 |
In 2023, Dun & Bradstreet Finland engaged Unelma Platforms to deploy Unelma AI. Unelma AI is a Chatbots and Conversational AI application implemented to advance customer engagement and data and analytics capabilities across the company’s Finnish operations.
The implementation emphasized conversational chatbot capabilities, including configured conversational workflows, natural language understanding for intent classification, entity extraction, and analytics instrumentation to support customer service interactions. Public vendor listings indicate Unelma AI conversational/chatbot for customer service was the primary module in use, aligned to data-driven response patterns and automated interaction handling.
Operational scope concentrated on customer service and analytics functions within Dun & Bradstreet Finland, with Unelma Platforms owning deployment and configuration across Finnish customer engagement channels. Governance focused on agent content and configuration workflows, NLU model management, and routing of conversational outputs to analytics teams for ongoing tuning and monitoring.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Unelma Platforms | Legacy | Unelma CRM | CRM | CRM | n/a | 2023 | 2023 |
In 2023, Dun & Bradstreet Finland implemented Unelma CRM. Unelma Platforms lists Dun & Bradstreet among its Finnish clients and presents the engagement as part of its digital customer-facing work, indicating CRM and customer data use focused on Finland.
The Unelma CRM implementation centers on CRM capabilities, with inferred emphasis on contact and account management, customer data consolidation, and configuration of customer-facing workflows and lead handling to support sales and service interactions. Module usage is inferred from the vendor client listing rather than an explicit Unelma CRM case study, however the deployment aligns with standard CRM functional patterns such as centralized customer profiles, interaction tracking, and operational reporting.
Operational coverage is scoped to Dun & Bradstreet Finland and targeted at customer-facing teams across sales, marketing, and service functions. Governance and process configuration are oriented around customer data management and digital engagement workflows, with Unelma CRM positioned as the system of record for customer interactions within the Finnish organization.
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
|
2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
|
2014 | 2014 |
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Content Delivery Network | IaaS |
|
2020 | 2020 |
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