List of Unelma AI Customers
Espoo, 02630,
Finland
Since 2010, our global team of researchers has been studying Unelma AI customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Unelma AI for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Unelma AI for Chatbots and Conversational AI include: LocalTapiola Group, a Finland based Insurance organisation with 3400 employees and revenues of $579.0 million, Dun & Bradstreet Finland, a Finland based Professional Services organisation with 80 employees and revenues of $6.0 million, Pledge, a United States based Professional Services organisation with 20 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using Unelma AI, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Dun & Bradstreet Finland | Professional Services | 80 | $6M | Finland | Unelma Platforms | Unelma AI | Chatbots and Conversational AI | 2023 | n/a |
In 2023, Dun & Bradstreet Finland engaged Unelma Platforms to deploy Unelma AI. Unelma AI is a Chatbots and Conversational AI application implemented to advance customer engagement and data and analytics capabilities across the company’s Finnish operations.
The implementation emphasized conversational chatbot capabilities, including configured conversational workflows, natural language understanding for intent classification, entity extraction, and analytics instrumentation to support customer service interactions. Public vendor listings indicate Unelma AI conversational/chatbot for customer service was the primary module in use, aligned to data-driven response patterns and automated interaction handling.
Operational scope concentrated on customer service and analytics functions within Dun & Bradstreet Finland, with Unelma Platforms owning deployment and configuration across Finnish customer engagement channels. Governance focused on agent content and configuration workflows, NLU model management, and routing of conversational outputs to analytics teams for ongoing tuning and monitoring.
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LocalTapiola Group | Insurance | 3400 | $579M | Finland | Unelma Platforms | Unelma AI | Chatbots and Conversational AI | 2023 | n/a |
In 2023, LocalTapiola Group engaged Unelma Platforms' Unelma AI, a Chatbots and Conversational AI application, with vendor materials indicating collaboration with LähiTapiola in Finland on digital and AI-related projects aimed at improving insurance customer channels and service. The public vendor listing frames the engagement around customer-facing channel improvements rather than disclosing technical scope or measurable outcomes.
The Unelma AI implementation is described through category-aligned capabilities consistent with Chatbots and Conversational AI, with emphasis on customer-facing conversational flows, natural language understanding for intent classification and routing, knowledge base connectivity, and multi-channel deployment across web and mobile chat. Configuration and automation work likely focused on orchestrating conversation flows, escalation paths to human agents, and tooling for content authoring and intent model training, consistent with typical chatbot deployments in insurance customer service.
Operational coverage is centered in Finland and targeted at customer service and digital channels teams within LocalTapiola Group, with Unelma Platforms named as the solution vendor. Governance and rollout would be expected to involve coordination between Unelma Platforms and LocalTapiola’s digital channels and IT stakeholders to align conversational design, compliance, and service workflows, reflecting the application relationship LocalTapiola Group Unelma AI Chatbots and Conversational AI customer service.
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Pledge | Professional Services | 20 | $2M | United States | Unelma Platforms | Unelma AI | Chatbots and Conversational AI | 2023 | n/a |
In 2023, Pledge implemented Unelma AI as part of its fundraising platform, deploying Chatbots and Conversational AI capabilities through a development engagement with Unelma Platforms. Unelma Platforms provided mobile, web and AI development support as documented in the vendor portfolio, and the engagement is framed around conversational modules exposed in Pledge's donor-facing interfaces.
The Unelma AI implementation emphasized conversational assistant functionality common to Chatbots and Conversational AI, including natural language understanding based intent handling, guided donation flows, and automated donor-facing FAQ and support responses. These conversational modules were embedded into Pledge's web and mobile fundraising interfaces and configured with campaign-specific dialogue flows and donation path orchestration to align with fundraising operations.
Governance and rollout were managed at the product team level within Pledge, with iterative deployments and joint configuration work between Pledge and Unelma Platforms. Operational coverage focused on donor engagement and fundraising operations, and the implementation signal is drawn from Unelma Platforms' portfolio listing that identifies Pledgeling as a U.S. client.
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