DUOC Chile Technographics
DUOC Chile Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by DUOC Chile and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2500 DUOC Chile employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that DUOC Chile has purchased the following applications: SAP SuccessFactors Employee Central for Core HR in 2016, Chatbase for Chatbots and Conversational AI in 2023, Microsoft 365 for Collaboration in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems DUOC Chile is running and its propensity to invest more and deepen its relationship with SAP , Chatbase , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing DUOC Chile revenues, which have grown to $1.10 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for DUOC Chile intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
DUOC Chile Tech Stack and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP SuccessFactors Employee Central | Core HR | HCM | n/a | 2016 | 2016 |
In 2016, DUOC Chile implemented SAP SuccessFactors Employee Central as its Core HR system, alongside a concurrent deployment of SuccessFactors Performance and Goals. The project was led by a Specialist in Processes and People Management and targeted HR and people administration for DUOC Chile’s approximately 2,500 employees operating in Chile.
The implementation of SAP SuccessFactors Employee Central included configuration of the core HR data model and organizational structure, establishment of position and job profiles, and definition of employee master data fields consistent with higher education workforce needs. The Performance and Goals component was implemented to capture goal setting, performance reviews, and rating workflows, with business rules and role-based permissions configured to support managers and HR administrators.
Operational coverage focused on central HR processes and extended to academic and administrative people management workflows in Chile, with implementation artifacts oriented to employee lifecycle events such as hiring, transfers, and terminations. Integrations and external system connections were not specified in the source details.
Governance changes centered on standardizing HR processes and consolidating people data under SAP SuccessFactors Employee Central, with process owners and administrator roles established to manage master data, security roles, and approval workflows. Training and role-based access configuration were part of the rollout to align HR operations and performance management practices with the new Core HR platform.
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Core HR | HCM |
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2016 | 2016 |
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Performance and Goal Management | HCM |
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2016 | 2016 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Chatbase | Legacy | Chatbase | Chatbots and Conversational AI | AI-Powered Application | n/a | 2023 | 2023 |
In 2023, DUOC Chile implemented Chatbase on its public website. The deployment uses Chatbase as a Chatbots and Conversational AI solution to provide an embedded web chat interface for site visitors and prospective students.
Configuration centers on conversational UI and natural language understanding for intent recognition. The implementation leverages Chatbase capabilities for knowledge retrieval from public site content and conversation management to support FAQ responses and guided navigation flows.
Operational coverage concentrates on student-facing web engagement, including admissions inquiries and general campus information, with institutional digital communications and IT teams responsible for content updates and conversational tuning. Reporting and conversational analytics are applied to iteratively refine dialog flows and knowledge coverage.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2020 | 2020 |
In 2020, DUOC Chile implemented Microsoft 365 as its Collaboration platform for institutional productivity and communication. Microsoft 365 is used to provide cloud email and productivity services, and Office 365 Mail is surfaced on the DUOC Chile public website to deliver web-accessible mail for staff and students.
The deployment is structured around a centralized cloud tenant delivering core Collaboration capabilities, including Exchange Online email, SharePoint document libraries, OneDrive personal storage, and Teams communications, applied to academic and administrative business functions. Operational coverage spans institution-wide departments and campus operations, with governance practices oriented to centralized account provisioning, access control, and content collaboration policies to standardize workflows across faculties and administrative units.
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Event Management | Collaboration |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at DUOC Chile
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by DUOC Chile Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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