City of Durham, NC
101 City Hall Plaza,
Durham, 27701, NC,
United States
Durham, 27701, NC,
United States
1 919-560-1200
Government
City of Durham, NC Technographics
City of Durham, NC Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by City of Durham, NC and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2600 City of Durham, NC employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of Durham, NC has purchased the following applications: Oracle Cloud ERP for ERP Financial in 2024, UKG Workforce Central Timekeeper (ex Kronos Workforce Timekeeper) for Time and Attendance in 2016, Microsoft 365 for Collaboration in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of Durham, NC is running and its propensity to invest more and deepen its relationship with Oracle , Paymentus , UKG or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of Durham, NC revenues, which have grown to $570.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of Durham, NC intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
City of Durham, NC Tech Stack and Enterprise Applications
City of Durham, NC ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud ERP | ERP Financial | ERP | n/a | 2024 | 2025 |
In 2024, the City of Durham, NC advanced to the implementation phase for Oracle Cloud ERP, initiating deployment of ERP and Utility Billing solutions under the ERP Financial category. The program is being executed using the Info-Tech Research Group Inc methodology, and the implementation remains explicitly aligned to business requirements and the City’s stated business vision and goals.
The Oracle Cloud ERP implementation centers on core ERP Financial capabilities, configuring modules such as general ledger, accounts payable, accounts receivable, procurement and budgetary controls, along with financial reporting and role-based security. Configuration workstream priorities include chart of accounts design, fiscal period management, workflow automation for financial approvals, and the translation of defined future business processes into Oracle Cloud ERP constructs.
The project scope includes integration of the Utility Billing solution with Oracle Cloud ERP and alignment with municipal finance operations, covering finance, utilities and associated customer service processes. Integrations will be defined by the City’s IT requirements to ensure transactional flow between billing and financial ledgers and to support accounting, revenue collection and reporting use cases.
Governance for the rollout is structured around the Info-Tech implementation framework and the City’s procurement process, with a focus on selecting an experienced Oracle implementation partner to operationalize configured processes. Partner selection criteria explicitly include State and City implementation experience, Oracle ERP solution implementation experience, collaboration, communication and support, implementation methodology, proponent viability and capability, customer references, willingness to work cooperatively, and overall price, and the chosen partner will be responsible for transforming the City’s defined business processes and IT requirements into a fully functional Oracle Cloud ERP environment.
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Payment Processing | ERP |
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2020 | 2020 |
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City of Durham, NC HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Workforce Central Timekeeper (ex Kronos Workforce Timekeeper) | Time and Attendance | HCM | n/a | 2016 | 2016 |
In 2016 City of Durham, NC implemented UKG Workforce Central Timekeeper (ex Kronos Workforce Timekeeper) for Time and Attendance to automate timekeeping for its municipal workforce of about 2,600 employees. The implementation established a centralized time capture and processing capability, focused on standardized timecard workflows and automated exception handling to support consistent application of pay rules across departments. The UKG Workforce Central Timekeeper (ex Kronos Workforce Timekeeper) deployment was positioned to deliver timekeeping automation, enabling the city to pursue operational consistencies and efficiencies while minimizing compliance risks and exerting tighter control over labor costs.
Configuration work centered on core Time and Attendance functional modules, including time capture, schedule management, rule-based pay calculation, timecard approval routing, and exception reporting. The project emphasized configuration of business rules and approval workflows to align with municipal labor and payroll policies, with process controls embedded in the application to reduce manual reconciliation effort. Operational coverage targeted citywide payroll and human resources processes and departmental timekeeping operations.
Governance for the UKG Workforce Central Timekeeper (ex Kronos Workforce Timekeeper) implementation involved aligning HR and payroll ownership for rules management and exception governance, standardizing policy enforcement through system configuration, and defining change control for timekeeping rules. The initiative explicitly aimed to achieve desired consistencies and efficiencies, minimize compliance exposure, and control labor costs, reflecting stated program objectives rather than quantified performance outcomes.
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Workforce Management | HCM |
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2016 | 2016 |
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City of Durham, NC Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017, City of Durham, NC implemented Microsoft 365. The deployment is cataloged under the Collaboration category and is observable through Office 365 Mail references on the city website.
Microsoft 365 was provisioned to deliver core collaboration workloads, centered on enterprise email and cloud-hosted mailboxes, document collaboration and content services, team chat and meetings, and user file sync and sharing consistent with Office 365 capabilities. The narrative restates Microsoft 365 to reflect the full application footprint supporting municipal collaboration and information sharing.
Operational coverage encompassed municipal departments and city staff under a centrally administered tenant, with integration to municipal identity for single sign-on and role based access controls to align information access with public sector governance and records retention practices. Rollout and governance emphasis focused on tenant administration, security and compliance configuration, and standard collaboration lifecycle controls for a city government environment.
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City of Durham, NC Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Document Management | Content Management |
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2015 | 2015 |
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City of Durham, NC CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Citizen Engagement | CRM |
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2015 | 2015 |
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Citizen Engagement | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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City of Durham, NC ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2018 | 2018 |
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City of Durham, NC PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2019 | 2019 |
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City of Durham, NC PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2019 | 2019 |
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City of Durham, NC IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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City of Durham, NC CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at City of Durham, NC
| First Name | Last Name | Title | Function | Department | Phone | |
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HR Director | Director | HR | |
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Director Finance | Director | Finance | |
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CIO | CXO | Finance | |
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Senior Workforce Development Manager | Manager | HR | |
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Director Economic & Workforce Development | Director | HR | |
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HR Benefits Manager | Manager | HR | |
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Deputy Director, Technology Solutions | Director | IT | |
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Procurement Administrator | Manager | Procurement | |
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Assistant Finance Director | Director | Finance | |
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Purchasing Manager | Manager | Procurement | |
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Procurement Specialist | Non Manager | Procurement | |
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Senior Procurement Analyst | Non Manager | Procurement | |
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Enterprise Application Manager | Manager | IT | |
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Apps Being Evaluated by City of Durham, NC Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from City of Durham, NC IT executives and key decision makers. This section highlights City of Durham, NC's latest recorded technology evaluations, including Oracle Cloud HCM for Core HR on 2025-04-02 and Cityworks PLL for Government ERP on 2024-10-15. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the City of Durham, NC digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-04-02 | City of Durham, NC | Evaluated | Oracle | Oracle Cloud HCM | Core HR | HCM |
| 2024-10-15 | City of Durham, NC | Evaluated | Cityworks, a Trimble Company | Cityworks PLL | Government ERP | ERP Services and Operations |
FAQ - APPS RUN THE WORLD City of Durham, NC Technographics
City of Durham, NC is a Government organization based in United States,
with around 2600 employees and annual revenues of $570.0 million.
City of Durham, NC operates a diverse technology stack with applications such as
Oracle Cloud ERP, UKG Workforce Central Timekeeper (ex Kronos Workforce Timekeeper) and Microsoft 365,
covering areas like ERP Financial, Time and Attendance and Collaboration.
City of Durham, NC has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, UKG and Microsoft.
City of Durham, NC recently adopted applications including
Oracle Cloud ERP in 2024, Magnite (ex Rubicon Project) in 2022 and The Trade Desk in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of City of Durham, NC’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates City of Durham, NC’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete City of Durham, NC technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.