Dustin Sverige
Dustin Sverige Technographics
Dustin Sverige Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Dustin Sverige and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 Dustin Sverige employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Dustin Sverige has purchased the following applications: Sympa HCM for Core HR in 2016, Cisco Webex Meetings for Audio Video and Web Conferencing in 2020, Genesys Cloud CX for Call Center in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Dustin Sverige is running and its propensity to invest more and deepen its relationship with Sympa , Teamtailor , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Dustin Sverige revenues, which have grown to $570.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Dustin Sverige intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Dustin Sverige Tech Stack and Enterprise Applications
Dustin Sverige HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sympa | Legacy | Sympa HCM | Core HR | HCM | n/a | 2016 | 2016 |
In 2016 Dustin Sverige implemented Sympa HCM as its Core HR system to centralise employee master data and support HR operations across multiple Nordic countries. The Sympa HCM deployment was branded internally as Worklife and established a single source of truth for personnel records and organizational structure.
Sympa HCM was configured to deliver employee master data management, workflow-based HR processes, and embedded reporting and people analytics capabilities. The implementation emphasized country specific workflow configuration to accommodate local HR rules across the Nordic footprint while preserving central data consistency.
Operational rollout covered HR teams in multiple Nordic countries, with central governance for master data stewardship and local ownership of transactional HR workflows. Dustin Sverige positioned Sympa HCM as the backbone for HR processes, improving reporting and scalability and enabling more consistent people analytics across the organization.
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Performance and Goal Management | HCM |
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2016 | 2016 |
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Recruiting, Applicant Tracking System | HCM |
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2020 | 2020 |
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Dustin Sverige Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, Dustin Sverige deployed Cisco Webex Meetings to support customer facing and internal conferencing workflows on its corporate website. The implementation uses Cisco Webex Meetings in a cloud hosted model embedded into the website to provide browser based and client based audio and video conferencing, screen sharing, meeting recording, and participant management.
Operational scope covers sales, customer support, and distributed internal teams across Sweden, with Cisco Webex Meetings handling scheduled and ad hoc meetings initiated from the site. Configuration emphasis includes meeting security controls, user access provisioning through corporate accounts, and centralized administrative controls for meeting settings and recording retention, consistent with Audio Video and Web Conferencing governance and operational patterns.
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Collaboration | Collaboration |
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2019 | 2019 |
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Dustin Sverige CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Genesys | Legacy | Genesys Cloud CX | Call Center | CRM | n/a | 2022 | 2022 |
In 2022 Dustin Sverige implemented Genesys Cloud CX as its Call Center platform. The deployment uses the Genesys Customer Experience Platform on their website to surface web chat and digital engagement together with voice channels. The implementation targets customer service operations for Dustin Sverige within the distribution business, aligning with e-commerce support and account servicing workflows.
Configuration emphasized cloud-native omnichannel routing, session management, and digital channel orchestration, with Genesys Cloud CX configured to manage web chat sessions initiated from the website and route inbound customer contacts to centralized agent queues. The deployment included core Call Center functional modules such as interactive voice response, queuing, real-time dashboards and analytics to support operational visibility and agent decisioning. Automation around contact routing and skill based queueing was implemented to streamline multichannel handling.
Operational coverage focuses on customer-facing service functions and agent desktop workflows, integrating the website as a primary digital channel and centralizing contact routing and session persistence on the cloud platform. The architecture leverages Genesys Cloud CX platform services to host contact routing and analytics in the cloud while coordinating web-initiated sessions with centralized agent queues and reporting.
Governance work prioritized standardizing queue definitions, contact routing policies and agent role configuration, with process updates to harmonize multichannel handling for website initiated interactions and voice contacts. Training and operational change management aligned agent workflows to Genesys Cloud CX routing logic and reporting, establishing consistent customer service procedures.
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Support | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Dustin Sverige ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2019 | 2019 |
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Dustin Sverige PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2021 | 2021 |
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Transactional Email | PaaS |
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2018 | 2018 |
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Dustin Sverige IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Cloud Storage | IaaS |
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2022 | 2022 |
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Cloud Storage | IaaS |
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2020 | 2021 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Dustin Sverige
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Dustin Sverige Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Dustin Sverige IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Dustin Sverige digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Dustin Sverige Technographics
Dustin Sverige is a Distribution organization based in Sweden,
with around 200 employees and annual revenues of $570.0 million.
Dustin Sverige operates a diverse technology stack with applications such as
Sympa HCM, Cisco Webex Meetings and Genesys Cloud CX,
covering areas like Core HR, Audio Video and Web Conferencing and Call Center.
Dustin Sverige has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Sympa, Cisco Systems and Genesys.
Dustin Sverige recently adopted applications including
Genesys Cloud CX in 2022, Microsoft Azure Blob Storage in 2022 and Cloudflare CDN in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Dustin Sverige’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Dustin Sverige’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Dustin Sverige technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.