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● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

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● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

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● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

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● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

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● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

Eastern Bank
Location
125 High Street 9th Floor,
Boston, 02110, MA,
United States
Website
https://www.easternbank.com/
Phone
1 800-327-8376
Artw industry
Banking and Financial Services
Employee
Revenue

Eastern Bank Technographics

Eastern Bank Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Eastern Bank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1998 Eastern Bank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Eastern Bank has purchased the following applications: Bottomline ePay for Payment Processing in 2019, ADP Payroll for Payroll in 2015, nCino Commercial Banking for Core Banking in 2023 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Eastern Bank is running and its propensity to invest more and deepen its relationship with Bottomline Technologies , ADP , nCino or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Eastern Bank revenues, which have grown to $1.16 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Eastern Bank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Eastern Bank Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Bottomline Technologies Legacy Bottomline ePay Payment Processing ERP Financial Management n/a 2019 2019
HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
ADP Legacy ADP Payroll Payroll HCM n/a 2015 2015
Payroll HCM 2010 2010
ERP Services and Operations
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
nCino Legacy nCino Commercial Banking Core Banking ERP Services and Operations n/a 2023 2023
In 2023 Eastern Bank implemented nCino Commercial Banking as part of its Core Banking strategy, centralizing commercial loan origination and operations on a single vendor platform. The deployment focused on consolidating commercial credit intake, underwriting workflows, document management, and post close servicing within nCino Commercial Banking to create a unified commercial lending engine. Configuration work emphasized workflow automation for credit approvals and exceptions, standardized data models for borrower and collateral records, and role based access with audit controls to meet banking compliance requirements. Functional capabilities implemented included loan origination, credit decisioning support, document and collateral management, and operations case management consistent with Core Banking operations. The initiative expanded to create a connected lending ecosystem across product lines, with Eastern Bank and nCino extending the relationship to consumer and mortgage lending and connecting customer data across those product lines to reduce friction. The program explicitly incorporated Alloy for enhanced fraud and identity decisioning across lending products and engaged Zennify as the delivery partner for the Consumer Banking and Mortgage implementations, enabling integrated customer decisioning and shared borrower profiles across commercial, consumer, and mortgage workflows. Governance and process changes centered on centralized data governance, standardized underwriting and servicing policies, and coordinated workflow orchestration to avoid customers navigating separate systems. Eastern Bank reported outcomes tied to the platform, noting faster processing, improved customer satisfaction, and more efficient operations as the bank moved toward a holistic lending solution that supports commercial, consumer, and mortgage lending across its branch footprint in eastern Massachusetts, southern and coastal New Hampshire, Rhode Island, and Connecticut.
Core Banking ERP Services and Operations 2011 2012
Loan Management ERP Services and Operations 2025 2025
Loan Management ERP Services and Operations 2025 2025
Loan Management ERP Services and Operations 2018 2018
Loan Origination System (LOS) ERP Services and Operations 2018 2019
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Chatbots and Conversational AI AI-Powered Application 2017 2017
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Collaboration Collaboration 2015 2015
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Digital Signing Content Management 2021 2021
Web Content Management Content Management 2020 2020
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Customer Experience CRM 2016 2016
Data Management Platform CRM 2019 2019
Digital Advertising Platform CRM 2017 2017
Digital Advertising Platform CRM 2018 2018
Marketing Analytics CRM 2013 2013
Marketing Analytics CRM 2019 2019
Marketing Automation CRM 2019 2019
Marketing Automation CRM 2021 2021
Sales Automation, CRM, Sales Engagement CRM 2021 2021
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Performance Management ITSM 2017 2017
Incident Management ITSM 2018 2018
IT Service Management ITSM 2020 2020
Investment Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Portfolio and Investment Management Investment Management 2000 2000
TRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Governance, Risk and Compliance TRM 2018 2019
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Apps Development PaaS 2017 2017
Transactional Email PaaS 2021 2021
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2014 2014
Application Hosting and Computing Services IaaS 2020 2020
Cloud Storage IaaS 2017 2017
Content Delivery Network IaaS 2021 2021
Content Delivery Network IaaS 2013 2013
Content Delivery Network IaaS 2015 2015
Content Delivery Network IaaS 2018 2018
Digital Workspace IaaS 2013 2013
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Secure Email Gateways (SEGs) CyberSecurity 2018 2018
IT Decision Makers and Key Stakeholders at Eastern Bank
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by Eastern Bank Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Eastern Bank Technographics

Eastern Bank is a Banking and Financial Services organization based in United States, with around 1998 employees and annual revenues of $1.16 billion.

Eastern Bank operates a diverse technology stack with applications such as Bottomline ePay, ADP Payroll and nCino Commercial Banking, covering areas like Payment Processing, Payroll and Core Banking.

Eastern Bank has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Bottomline Technologies, ADP and nCino.

Eastern Bank recently adopted applications including nCino Consumer Banking Solution in 2025, nCino Loan Origination System in 2025 and nCino Commercial Banking in 2023, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Eastern Bank’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Eastern Bank’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Eastern Bank technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.