Eastern Bank
125 High Street 9th Floor,
Boston, 02110, MA,
United States
Boston, 02110, MA,
United States
1 800-327-8376
Banking and Financial Services
Eastern Bank Technographics
Eastern Bank Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Eastern Bank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1998 Eastern Bank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Eastern Bank has purchased the following applications: Bottomline ePay for Payment Processing in 2019, ADP Payroll for Payroll in 2015, nCino Commercial Banking for Core Banking in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Eastern Bank is running and its propensity to invest more and deepen its relationship with Bottomline Technologies , ADP , nCino or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Eastern Bank revenues, which have grown to $1.16 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Eastern Bank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Eastern Bank Tech Stack and Enterprise Applications
Eastern Bank ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Bottomline Technologies | Legacy | Bottomline ePay | Payment Processing | ERP | n/a | 2019 | 2019 |
In 2019 Eastern Bank implemented Bottomline ePay on its public website, provisioning Payment Processing capabilities to handle customer-initiated payments via online channels. The implementation centers on embedding Bottomline ePay payment flows into the bank's digital storefront to route card and electronic payments through a centralized processing layer.
Configuration emphasized hosted payment pages, payment gateway functions, tokenization for card data, and transaction reporting and reconciliation features common to Payment Processing platforms. Bottomline ePay was configured to surface transaction status and reporting to internal teams, supporting payment capture, settlement, and exception handling workflows used by customer service and operations.
Operational scope includes the bank's online retail and customer service channels, with governance focused on payment operations and transactional monitoring conducted by payments and operations teams. The deployment is implemented on the website and aligns application level payment workflows and reconciliation processes to Eastern Bank's operational procedures.
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Eastern Bank HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ADP | Legacy | ADP Payroll | Payroll | HCM | n/a | 2015 | 2015 |
Eastern Bank implemented ADP Payroll in 2015 to centralize Payroll functions across HR and finance. The deployment used ADP Payroll as the primary payroll processing application, with programmatic and procedural emphasis on employee data capture, payroll runs, reporting, and file submission workflows.
Implementation work focused on documenting user guides for key operational tasks, including entering payroll related employee data, processing payrolls, generating reports, and submitting data files to ADP utilizing Oracle Fusion. ADP Payroll was configured to support standard payroll processing modules and reporting capabilities, and documentation was produced to standardize data entry and runbook procedures.
Oracle Fusion was used to prepare and transmit payroll data files to ADP, establishing an operational integration between Eastern Bank systems and ADP Payroll. Operational coverage centered on payroll operations with direct impacts to HR and finance teams, aligning transactional data flows from employee records through payroll runs and output file delivery.
Governance and control processes were formalized, with explicit requirements to conduct and sign-off on quality control of payroll data entry. User guide documentation and sign-off checkpoints were used to enforce data accuracy, role responsibilities, and repeatable payroll processing workflows.
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Payroll | HCM |
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2010 | 2010 |
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Eastern Bank ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| nCino | Legacy | nCino Commercial Banking | Core Banking | ERP Services and Operations | n/a | 2023 | 2023 |
In 2023 Eastern Bank implemented nCino Commercial Banking as part of its Core Banking strategy, centralizing commercial loan origination and operations on a single vendor platform. The deployment focused on consolidating commercial credit intake, underwriting workflows, document management, and post close servicing within nCino Commercial Banking to create a unified commercial lending engine.
Configuration work emphasized workflow automation for credit approvals and exceptions, standardized data models for borrower and collateral records, and role based access with audit controls to meet banking compliance requirements. Functional capabilities implemented included loan origination, credit decisioning support, document and collateral management, and operations case management consistent with Core Banking operations.
The initiative expanded to create a connected lending ecosystem across product lines, with Eastern Bank and nCino extending the relationship to consumer and mortgage lending and connecting customer data across those product lines to reduce friction. The program explicitly incorporated Alloy for enhanced fraud and identity decisioning across lending products and engaged Zennify as the delivery partner for the Consumer Banking and Mortgage implementations, enabling integrated customer decisioning and shared borrower profiles across commercial, consumer, and mortgage workflows.
Governance and process changes centered on centralized data governance, standardized underwriting and servicing policies, and coordinated workflow orchestration to avoid customers navigating separate systems. Eastern Bank reported outcomes tied to the platform, noting faster processing, improved customer satisfaction, and more efficient operations as the bank moved toward a holistic lending solution that supports commercial, consumer, and mortgage lending across its branch footprint in eastern Massachusetts, southern and coastal New Hampshire, Rhode Island, and Connecticut.
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Core Banking | ERP Services and Operations |
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2011 | 2012 |
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Loan Management | ERP Services and Operations |
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2025 | 2025 |
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Loan Management | ERP Services and Operations |
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2025 | 2025 |
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Loan Management | ERP Services and Operations |
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2018 | 2018 |
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Loan Origination System (LOS) | ERP Services and Operations |
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2018 | 2019 |
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Eastern Bank AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Chatbots and Conversational AI | AI-Powered Application |
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2017 | 2017 |
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Eastern Bank Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2015 | 2015 |
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Eastern Bank Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2020 | 2020 |
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Eastern Bank CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2016 | 2016 |
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Data Management Platform | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Eastern Bank ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2017 | 2017 |
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Incident Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2020 | 2020 |
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Eastern Bank Investment Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Portfolio and Investment Management | Investment Management |
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2000 | 2000 |
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Eastern Bank TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2018 | 2019 |
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Eastern Bank PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2017 | 2017 |
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Transactional Email | PaaS |
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2021 | 2021 |
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Eastern Bank IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Cloud Storage | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Digital Workspace | IaaS |
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2013 | 2013 |
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Eastern Bank CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Eastern Bank
| First Name | Last Name | Title | Function | Department | Phone | |
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Vice President, Human Resources Business Partner | VP | HR | |
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VP, Talent Acquisition and Inclusion Director | Director | HR | |
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AVP, Human Resources Officer | VP | HR | |
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VP Human Resources | VP | HR | |
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CFO | CXO | Finance | |
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AVP Accounting Manager | VP | Finance | |
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Vice President, Business Banking Portfolio Development Officer II | VP | Investment | |
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Vice President Benefits & Payroll Manager | VP | HR | |
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Chief Human Resources Officer and Executive Vice President, General Counsel and Corporate Secretary | CXO | HR | |
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SVP, Total Rewards and HR Operations | VP | HR | |
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Executive Vice President, Chief Information Officer | CXO | IT | |
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VP, Digital Banking Product Owner | VP | IT | |
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Senior Vice President, Digital Channel Solutions Director | VP | IT | |
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Executive Vice President, Chief Credit Officer | CXO | Operations | |
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Executive Vice President, Chief Commercial Banking Officer | CXO | Operations | |
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Deputy Chief Credit Officer | VP | Operations | |
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Vice Chair, President and Chief Operating Officer | CXO | Operations | |
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Apps Being Evaluated by Eastern Bank Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Eastern Bank IT executives and key decision makers. This section highlights Eastern Bank's latest recorded technology evaluations, including nCino Bank Operating System for Core Banking on 2026-03-25, SEI Wealth Platform for Asset and Wealth Management on 2025-08-27, and FIS Core Banking for Core Banking on 2025-03-27. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Eastern Bank digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-03-25 | Eastern Bank | Evaluated | nCino | nCino Bank Operating System | Core Banking | ERP Services and Operations |
| 2025-08-27 | Eastern Bank | Evaluated | SEI Investments Company | SEI Wealth Platform | Asset and Wealth Management | Investment Management |
| 2025-03-27 | Eastern Bank | Evaluated | FIS Global | FIS Core Banking | Core Banking | ERP Services and Operations |
| 2024-09-10 | Eastern Bank | Evaluated |
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Core Banking | ERP Services and Operations |
FAQ - APPS RUN THE WORLD Eastern Bank Technographics
Eastern Bank is a Banking and Financial Services organization based in United States,
with around 1998 employees and annual revenues of $1.16 billion.
Eastern Bank operates a diverse technology stack with applications such as
Bottomline ePay, ADP Payroll and nCino Commercial Banking,
covering areas like Payment Processing, Payroll and Core Banking.
Eastern Bank has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Bottomline Technologies, ADP and nCino.
Eastern Bank recently adopted applications including
nCino Consumer Banking Solution in 2025, nCino Loan Origination System in 2025 and nCino Commercial Banking in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Eastern Bank’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Eastern Bank’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Eastern Bank technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.