Watertown, 6795, CT,
United States
ECI Technologies Technographics
ECI Technologies Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by ECI Technologies and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 ECI Technologies employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that ECI Technologies has purchased the following applications: Microsoft 365 for Collaboration in 2015, FullStory for Customer Experience in 2022, Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems ECI Technologies is running and its propensity to invest more and deepen its relationship with Microsoft , Zoho Corp. , FullStory or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing ECI Technologies revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ECI Technologies intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ECI Technologies Tech Stack and Enterprise Applications
ECI Technologies Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, ECI Technologies implemented Microsoft 365 for Collaboration to support internal communication and document management across its small manufacturing operation. Microsoft 365 was provisioned as the companys primary collaboration platform, establishing a tenant and user account provisioning model aligned with a small team of roughly ten employees.
The deployment centered on Collaboration capabilities typical of Microsoft 365, including email, SharePoint Online for document libraries and intranet content, Microsoft Teams for real time communication, and OneDrive for Business for personal file sync and sharing. Their public website also surfaces Microsoft 365 usage, indicating Microsoft 365 assets or references are exposed for customer contact or content delivery. Governance emphasis was on tenant level administration, role based access controls and basic policy configuration to manage user access and document sharing across business functions such as production, estimates, and customer service.
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Collaboration | Collaboration |
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2022 | 2022 |
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ECI Technologies CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| FullStory | Legacy | FullStory | Customer Experience | CRM | n/a | 2022 | 2022 |
In 2022, ECI Technologies implemented FullStory on its public website to support customer experience monitoring. FullStory is used as a Customer Experience application to record user sessions, capture click and scroll behavior, and surface behavioral analytics tied to the website storefront and order flow. The deployment follows standard client side instrumentation via a JavaScript snippet embedded in web pages, enabling session replay and heatmap visibility across visitor sessions.
Configuration emphasis is expected on event capture, custom event taxonomy, and funnel analysis to support marketing, e-commerce operations, and product decisioning, aligning FullStory with digital customer engagement and support workflows. Operational governance considerations include controlled access to session data and privacy filtering for sensitive fields, while instrumentation and event definitions are managed within the website codebase and analytics workflows. FullStory provides continuous behavioral diagnostics and experience analysis for ECI Technologies web channel.
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Sales Automation | CRM |
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2015 | 2015 |
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ECI Technologies IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Cloud Services | Application Hosting and Computing Services | IaaS | n/a | 2015 | 2015 |
In 2015 ECI Technologies implemented Microsoft Azure Cloud Services to host its public website, establishing a cloud-hosted web presence under the Application Hosting and Computing Services category. The deployment centers on web hosting and delivery of site assets, with Microsoft Azure Cloud Services providing the compute and storage substrate for the company website and related media content.
The implementation leverages typical Application Hosting and Computing Services capabilities, including cloud compute for the web front end, object storage for static assets and media, and edge delivery patterns for improved page load performance. Configuration work focused on provisioning hosted web instances, managing domain name resolution and SSL termination, and automating deployment pipelines for site updates to align with a small IT footprint.
Operational responsibility is scoped to ECI Technologies internal IT for day to day administration, monitoring and patching, with the environment serving the company website and customer facing content in the United States. Governance emphasizes simple change workflows and centralized control given the company size, and Microsoft Azure Cloud Services remains the named platform for ongoing hosting and compute needs.
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IT Decision Makers and Key Stakeholders at ECI Technologies
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Apps Being Evaluated by ECI Technologies Executives
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