El Pollo Loco
3535 Harbor Boulevard Suite 100,
Costa Mesa, 92626, CA,
United States
Costa Mesa, 92626, CA,
United States
1 714-599-5000
Retail
El Pollo Loco Technographics
El Pollo Loco Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by El Pollo Loco and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4000 El Pollo Loco employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that El Pollo Loco has purchased the following applications: Infor Lawson for ERP Financial in 2014, Ceridian Dayforce HCM for Core HR in 2020, Intuit Field Service Management for Field Service Management in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems El Pollo Loco is running and its propensity to invest more and deepen its relationship with Infor , Dayforce , Workstream or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing El Pollo Loco revenues, which have grown to $468.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for El Pollo Loco intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
El Pollo Loco Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infor | Legacy | Infor Lawson | ERP Financial | ERP Financial Management | n/a | 2014 | 2014 |
In 2014, El Pollo Loco implemented Infor Lawson as its ERP Financial platform. The Infor Lawson deployment supported accounting operations for the $468,000,000 publicly traded restaurant company operating over 400 corporate and franchise restaurants in the United States.
Infor Lawson was used to centralize General Ledger, Accounts Payable, Accounts Receivable, Payroll, Treasury cash management, sales tax accounting, and financial statement preparation and reporting. The implementation emphasized core ERP Financial capabilities for period close, transaction posting, and statutory reporting. Configuration work focused on the company chart of accounts, period close controls, and role based access for finance and accounting staff.
The Controller led the operational rollout and managed a 12 to 13 person accounting team responsible for daily accounting activities, treasury, cash and collections, payables, payroll, sales tax and the general ledger. Infor Lawson supported coordination with external auditors, with the Controller assisting BDO Seidman CPAs on audit and income tax return preparation. System use was concentrated in corporate finance and accounting functions rather than store level point of sale operations.
Governance centered on finance ownership of monthly close and audit workflows, with system configuration aligned to support financial statement preparation and external audit readiness. The El Pollo Loco Infor Lawson ERP Financial deployment was embedded in a controller driven governance model for accounting operations and external audit coordination.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Dayforce | Legacy | Ceridian Dayforce HCM | Core HR | HCM | n/a | 2020 | 2020 |
In 2020, El Pollo Loco deployed Ceridian Dayforce HCM as its Core HR platform to support HR administration for its restaurant workforce. The implementation emphasized centralized management of onboarding, time capture for orientation, benefits administration and employee status changes across restaurant-level HR workflows.
Ceridian Dayforce HCM was used to operationalize key Core HR modules including new hire onboarding and orientation packet management, employee demographic and pay change entry, orientation time entry, benefits enrollment explanation and administration, leave of absence intake and management, workers compensation support and termination processing. The platform also served as the system of record for confidential employee files and benefit documentation, aligning HR data capture with standard Core HR functional workflows.
Operational coverage extended to HR coordinators, restaurant general managers, area leaders and the HR manager, with daily operational tasks executed in the application. Routine processes explicitly documented in the implementation included entering new hire details, tracking onboarding completion, generating daily unemployment reports, submitting unemployment claims within due dates, auditing EDD paperwork and producing a daily California minor work permit report. Case work for employee relations and workplace investigations was recorded and processed through Dayforce as part of standard HR operations.
Governance and process controls were established around timely data entry and compliance workflows, including certified mailings for leave of absence notifications, follow up on unemployment hearings and ongoing communication with restaurant managers when permits or onboarding artifacts were missing or expired. The implementation positioned Ceridian Dayforce HCM as the Core HR hub for transactional HR activities, compliance reporting and employee relations case management within El Pollo Loco restaurant operations.
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Recruiting | HCM |
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2019 | 2019 |
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Recruiting, Applicant Tracking System | HCM |
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2016 | 2016 |
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Recruiting, Applicant Tracking System | HCM |
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2015 | 2015 |
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Succession and Leadership Planning | HCM |
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2019 | 2019 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Intuit | Legacy | Intuit Field Service Management | Field Service Management | ERP Services and Operations | n/a | 2013 | 2013 |
In 2013, El Pollo Loco deployed Corrigo Enterprise, a deployment that maps to Intuit Field Service Management in the Field Service Management category. The implementation was designed to standardize facilities processes and centralize vendor coordination across the restaurant estate.
Corrigo Enterprise was configured to deliver warranty tracking, automated routing of service requests, and a vendor portal to manage external contractors and approvals. The deployment leveraged Corrigo platform capabilities for work order orchestration, service assignment, and status tracking consistent with Field Service Management functional models. Intuit Field Service Management is referenced here because the Corrigo platform powers that offering.
The operational scope covered facilities and maintenance functions and vendor management across El Pollo Loco restaurant sites in the United States. Day to day use centered on service request intake, routing to contracted vendors, and warranty validation workflows.
Governance changes emphasized standardized workflows for warranty validation and vendor engagement to avoid unnecessary dispatches. Those process controls and the vendor portal produced measurable savings by reducing unnecessary repair calls, as documented in the Corrigo Enterprise case study.
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Point Of Sale | ERP Services and Operations |
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2017 | 2017 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2018 | 2018 |
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PBX, VoiP and Phone Systems | Collaboration |
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2013 | 2013 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Management | Content Management |
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2018 | 2018 |
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Enterprise Content Management | Content Management |
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2020 | 2020 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Supply Chain Management | SCM |
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2024 | 2024 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Loyalty | CRM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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VPN | CyberSecurity |
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2022 | 2022 |
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VPN | CyberSecurity |
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2022 | 2022 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at El Pollo Loco
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by El Pollo Loco Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from El Pollo Loco IT executives and key decision makers. This section highlights El Pollo Loco's latest recorded technology evaluations, including Oracle MICROS Simphony Cloud for Point Of Sale on 2024-10-25. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the El Pollo Loco digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD El Pollo Loco Technographics
El Pollo Loco is a Retail organization based in United States,
with around 4000 employees and annual revenues of $468.0 million.
El Pollo Loco operates a diverse technology stack with applications such as
Infor Lawson, Ceridian Dayforce HCM and Intuit Field Service Management,
covering areas like ERP Financial, Core HR and Field Service Management.
El Pollo Loco has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Infor, Dayforce and Intuit.
El Pollo Loco recently adopted applications including
ArrowStream Suite in 2024, Palo Alto Networks GlobalProtect in 2022 and Palo Alto Networks Prisma Access in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of El Pollo Loco’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates El Pollo Loco’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete El Pollo Loco technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.