Eneco
Eneco Technographics
Eneco Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Eneco and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3119 Eneco employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Eneco has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2010, Verint Workforce Management for Workforce Management in 2014, ORTEC Service Planning for Field Service Management in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Eneco is running and its propensity to invest more and deepen its relationship with SAP , Microsoft , Serrala or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Eneco revenues, which have grown to $14.16 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Eneco intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Eneco Tech Stack and Enterprise Applications
Eneco ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP ERP ECC 6.0 | ERP Financial | ERP | n/a | 2010 | 2011 |
In 2010, Eneco implemented SAP ERP ECC 6.0 as a core enterprise resource planning platform, explicitly targeting ERP Financial capabilities for its utilities operations in the Netherlands. The SAP ERP ECC 6.0 implementation was positioned to unify financial accounting and integrate financial control across operational modules used by the company.
The deployment configured SAP modules aligned with SAP EAM and logistics competencies, specifically implementing Plant Maintenance PM, Materials Management MM, Sales and Distribution SD, and Customer Service CS alongside Financial Accounting and Controlling. Configuration work included asset management and maintenance planning workflows in PM, inventory and procure to pay processes in MM, order to cash and billing flows in SD, and customer service ticketing and service order handling in CS, all mapped to financial posting structures in ERP Financial.
Operational coverage centered on finance, procurement, maintenance, sales, customer service, and logistics teams within Eneco, with master data domains standardized to support cross module transactions. The implementation emphasized cross module integration inside SAP ERP ECC 6.0, ensuring material master, equipment and asset records, sales orders, service orders, and inventory movements generated consistent financial postings in the ERP Financial ledger.
Governance established role based functional ownership for PM, MM, SD, CS and finance, with centralized master data stewardship and process owners in finance and operations to manage configuration, change control, and operational handover. Rollout practices followed phased module enablement and alignment of maintenance and logistics processes to financial control requirements, preserving auditability and operational continuity.
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ERP Financial | ERP |
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2012 | 2012 |
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ERP Financial | ERP |
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2021 | 2021 |
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Payment Processing | ERP |
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2016 | 2016 |
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Eneco HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Verint Systems | Legacy | Verint Workforce Management | Workforce Management | HCM | n/a | 2014 | 2014 |
In 2014, Eneco implemented Verint Workforce Management to centralize scheduling and planning for its front office workforce. The Verint Workforce Management deployment focused on Workforce Management functions, with explicit responsibility for scheduling front office employees and maintaining management planning applications including Verint and Witness.
The implementation concentrated on modules for forecasting, forecast accuracy, reporting and data analysis across short and long term horizons. Teams developed, innovated and managed a suite of reports and applications in Microsoft Access and Excel to support Forecast and Forecast Accuracy workflows, and undertook optimization of reporting tools in response to evolving Workforce Management processes. The Verint Workforce Management application was used as the primary engine for workforce forecasting and trend recognition.
Integrations and operational coverage included coexisting management planning applications, specifically Witness for training planning and Verint for workforce planning. Operational scope covered front office scheduling, planning functions and HR related activities such as issuing and registering leave, and provisioning and planning employee training courses via Witness. Reporting and data analysis workflows were instrumented to support both operational scheduling and medium term capacity planning.
Governance and rollout emphasized stakeholder engagement and user adoption through development of roadshows and ongoing report innovation. Day to day operational governance included centralized management of planning applications, regular updates to reporting artifacts, and responsibility for workforce forecasting and trend recognition activities. Verint Workforce Management was maintained as the central Workforce Management platform supporting planning, scheduling, training coordination and reporting at Eneco.
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Eneco ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ORTEC | Legacy | ORTEC Service Planning | Field Service Management | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019, Eneco implemented ORTEC Service Planning. The ORTEC Service Planning deployment, classified as Field Service Management, was introduced to address a high rate of missed appointments and to optimize workforce utilization across Eneco's field engineering operations.
The implementation embedded ORTEC's algorithmic scheduling and routing engines together with explicit operational roles, including an order manager who approves engineer assignments and a capacity manager who analyzes long term calendar capacity and suggests where additional customers can be invited for maintenance visits. Functional capabilities implemented include automated route optimization, capacity forecasting, and a proposed maintenance schedule that proactively manages annual maintenance contract obligations and refines itself over time.
Customer facing appointmenting was digitized by Mendix partner Clevr, which provided a self-service scheduling front end that feeds options with varying sustainability levels into ORTEC Service Planning. The integrated flow links customer self-scheduling to ORTEC's Field Service Management algorithms so that customer-chosen appointment windows are reconciled with route and capacity optimization, enabling better match rates between engineer arrivals and customer availability.
The move to data driven field service scheduling created a cultural shift, addressed through hands-on validation exercises and a biweekly working group that reviews algorithmic choices and continuous improvement opportunities. Outcomes explicitly reported include a reduced number of missed appointments, higher customer satisfaction and improved workforce utilization, with the scheduling department and engineering teams adopting the ORTEC Service Planning driven workflows as they expand the method into additional activities with the objective of consolidating control within a single My Eneco environment.
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Eneco AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Chatbots and Conversational AI | AI-Powered Application |
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2018 | 2018 |
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Eneco Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2018 | 2018 |
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Analytics and BI | Analytics and BI |
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2015 | 2015 |
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Data Warehouse | Analytics and BI |
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2021 | 2021 |
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Eneco Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2015 | 2015 |
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Eneco Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Asset Management | Content Management |
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2019 | 2019 |
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Digital Signing | Content Management |
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2020 | 2020 |
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Web Content Management | Content Management |
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2017 | 2017 |
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Eneco eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Personalization and Product Recommendations | eCommerce |
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2013 | 2013 |
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Eneco CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Center, Customer Experience | CRM |
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2019 | 2019 |
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CRM | CRM |
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2013 | 2013 |
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CRM | CRM |
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2009 | 2009 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2014 | 2014 |
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Customer Support | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Analytics | CRM |
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2020 | 2020 |
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Sales Automation, Sales Engagement | CRM |
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2020 | 2020 |
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Eneco EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Financial Consolidation and Close | EPM |
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2021 | 2021 |
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Eneco ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2021 | 2021 |
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Eneco Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Procurement | Procurement |
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2021 | 2021 |
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Supplier Relationship Management | Procurement |
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2010 | 2010 |
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Supplier Relationship Management | Procurement |
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2021 | 2021 |
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Eneco SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Configure Price Quote (CPQ) | SPM |
|
2021 | 2021 |
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Eneco PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2019 | 2019 |
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Eneco IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Eneco CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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EMM / MDM / MAM | CyberSecurity |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Eneco
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Director Finance | Director | Finance | |
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CIO, Chief Information & Innovation Officer | CXO | IT | |
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Director of Finance and Risk | Director | Finance | |
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Manager Finance & Control | Manager | Finance | |
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Head of Group Finance & Control | Director | Finance | |
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Manager Financial Accounting | Manager | Finance | |
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Procurement Category Manager | Manager | Procurement | |
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Innovation Development Manager | Manager | Finance | |
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Director Operations & IT | Director | Finance | |
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Senior Treasury Manager | Manager | Treasury | |
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Financial Controller | Director | Finance | |
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Head of Procurement - Assets, Equipment & Services | Director | Procurement | |
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Head of Procurement - Heat & IT | Director | Procurement | |
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CPO / Purchasing Director | Director | Procurement | |
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Chief Information Officer | CXO | IT | |
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Financial Controller | Director | Finance | |
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Senior application consultant SAP | Manager | IT | |
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Head of Domain Customer Experience | Director | Customer Service | |
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Head of Value Stream Service and Customer Experience, B2C | Director | Customer Service | |
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Customer Experience Manager - IT operations | Manager | Customer Service | |
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Director Customer Services | Director | Customer Service | |
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Customer Experience Officer | Manager | Customer Service | |
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Senior Call Center Manager | Manager | Customer Service | |
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Manager Supply Chain | Manager | Supply Chain | |
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Logistics Coordinator Wind Offshore | Manager | Supply Chain | |
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Operations Manager | Manager | Finance | |
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Apps Being Evaluated by Eneco Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Eneco IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Eneco digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Eneco Technographics
Eneco is a Utilities organization based in Netherlands,
with around 3119 employees and annual revenues of $14.16 billion.
Eneco operates a diverse technology stack with applications such as
SAP ERP ECC 6.0, Verint Workforce Management and ORTEC Service Planning,
covering areas like ERP Financial, Workforce Management and Field Service Management.
Eneco has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Verint Systems and ORTEC.
Eneco recently adopted applications including
SAP S/4 HANA in 2021, Snowflake Data Warehouse in 2021 and SAP BPC Financial Close in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Eneco’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Eneco’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Eneco technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.