Enfield Council
Civic Centre, Silver Street,
Enfield, EN1 3XY,
United Kingdom
Enfield, EN1 3XY,
United Kingdom
44 20 8379-1000
Government
Enfield Council Technographics
Enfield Council Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Enfield Council and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 8000 Enfield Council employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Enfield Council has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2011, IPsoft Amelia AI Platform for Chatbots and Conversational AI in 2016, Doorbell for Customer Analytics in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Enfield Council is running and its propensity to invest more and deepen its relationship with SAP , IPsoft , TeamSupport or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Enfield Council revenues, which have grown to $2.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Enfield Council intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Enfield Council Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP ERP ECC 6.0 | ERP Financial | ERP Financial Management | n/a | 2011 | 2012 |
In 2011 Enfield Council implemented SAP ERP ECC 6.0 within the ERP Financial category to consolidate core finance and governance activities. The council appointed a Quality Assurance Manager for SAP Development from January 2011 to January 2013 who reported to the Programme Manager, Head of Corporate Finance, to retain expertise after an IT restructure and to oversee a multi-stream SAP Development and Governance Programme.
As Quality Assurance Manager the lead role covered quality assurance and solution quality across multiple streams that touched core financial workflows and HR data alignment. Key streams included a SAP security remodelling project, a system reconciliation programme following a major fraud, consolidation of common datasets across SAP instances, budget planning and reconciliation workstreams, a GUI upgrade, and evaluation of SAP-based options for managing temporary staff, all exercised against SAP ERP ECC 6.0 configurations and test plans.
Technically the programme operated across multiple SAP instances including ECC, ESS/MSS and other ERP instances, with the common datasets initiative focused on synchronising Finance and HR structures between these environments. Integrations emphasized dataset harmonisation and reconciliation interfaces, and the QA lead supervised configuration, testing, reconciliation workflows and process remediations within SAP ERP ECC 6.0 to close control gaps and align master data.
Governance and control changes included appointment of external technical expertise PWC to assist with the SAP security remodelling and direct QA reporting into programme governance for risk remediation. Subsequent audits validated the security model as exceptionally robust with no identified weaknesses, and the reconciliation and dataset projects were supervised to deliver strengthened reconciliation procedures and documented process controls to prevent recurrence of the previously identified issues.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IPsoft | Legacy | IPsoft Amelia AI Platform | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2017 |
In 2016 Enfield Council deployed the IPsoft Amelia AI Platform to work within the council and improve local service delivery across the North London borough. The deployment used the IPsoft Amelia AI Platform in the Chatbots and Conversational AI category to provide a virtual agent for citizen interactions and to centralize automated handling of routine municipal enquiries.
Implementation centered on conversational AI capabilities, including natural language understanding, dialogue management, context retention, scripted workflows, and automated triage to human officers. The IPsoft Amelia AI Platform was configured to initiate service requests, resolve common queries, and surface municipal knowledge base content during conversations, reflecting standard Chatbots and Conversational AI functional workflows.
Operational scope covered front-office citizen service channels across the borough, supporting contact center augmentation, web self-service, and in-person desk assistance where virtual agent handoffs were required. The program targeted core local government functions involved in citizen engagement and service provision, aligning conversational workflows with existing council service processes.
Governance arrangements emphasized management of conversational content, escalation policies to human caseworkers, and ongoing tuning of dialogue scripts and knowledge assets. The initiative was positioned as a borough-wide program to improve local service delivery, leveraging the IPsoft Amelia AI Platform to standardize citizen-facing workflows and reduce transactional friction in council interactions.
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Chatbots and Conversational AI | AI-Powered Application |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Doorbell.io | Legacy | Doorbell | Customer Analytics | CRM | n/a | 2019 | 2019 |
In 2019 Enfield Council implemented Doorbell to collect user feedback and analytics on its public website, deploying Doorbell as a Customer Analytics solution to support web service measurement and citizen engagement. Doorbell is embedded across the council site to capture qualitative comments and quantitative ratings, and the Doorbell implementation focuses on in-page feedback capture and centralized web-based dashboards for analysis.
The deployment is browser instrumented through the council website and emphasizes feedback capture, event-level tagging, and dashboarding for digital engagement and service teams. Configuration work centered on feedback form variants, categorization rules, and workflow routing to surface issues to customer services and content owners, enabling operational use of captured input for content updates and service triage.
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Customer Experience | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Enfield Council
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Enfield Council Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Enfield Council IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Enfield Council digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Enfield Council Technographics
Enfield Council is a Government organization based in United Kingdom,
with around 8000 employees and annual revenues of $2.00 billion.
Enfield Council operates a diverse technology stack with applications such as
SAP ERP ECC 6.0, IPsoft Amelia AI Platform and Doorbell,
covering areas like ERP Financial, Chatbots and Conversational AI and Customer Analytics.
Enfield Council has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, IPsoft and Doorbell.io.
Enfield Council recently adopted applications including
Hotjar in 2021, comScore Activation in 2021 and TeamSupport SnapEngage in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Enfield Council’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Enfield Council’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Enfield Council technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.