Norwich, NR4 6DJ,
United Kingdom
Epos Now Technographics
Epos Now Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Epos Now and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 480 Epos Now employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Epos Now has purchased the following applications: BambooHR ATS for Applicant Tracking System in 2021, Zendesk Chat for Chatbots and Conversational AI in 2012, Google Workspace (Formerly Google G-Suite) for Collaboration in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Epos Now is running and its propensity to invest more and deepen its relationship with BambooHR , Gusto , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Epos Now revenues, which have grown to $93.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Epos Now intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Epos Now Tech Stack and Enterprise Applications
Epos Now HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| BambooHR | Legacy | BambooHR ATS | Applicant Tracking System | HCM | n/a | 2021 | 2021 |
|
|
|
|
|
Core HR | HCM |
|
2021 | 2021 |
|
|
|
|
|
Payroll | HCM |
|
2021 | 2021 |
|
Epos Now AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2012 | 2012 |
In 2012, Epos Now implemented Zendesk Chat as a customer-facing web chat solution. Zendesk Chat is deployed on Epos Now's website and is categorized under Chatbots and Conversational AI, providing a hosted chat widget and agent console for live engagement.
Operationally the deployment centers on web widget embedding and an agent dashboard, supporting customer support and pre-sales inquiry handling routed to Epos Now support teams. Configuration details available in source material focus on web channel coverage; typical Chatbots and Conversational AI capabilities present include visitor context, canned responses, chat transcripts and session history to maintain conversational continuity. Integrations beyond the website are not stated, and governance or phased rollout specifics are not provided in the available source.
|
|
|
|
|
Chatbots and Conversational AI | AI-Powered Application |
|
2020 | 2020 |
|
Epos Now Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2014 | 2014 |
In 2014, Epos Now began using Google Workspace (Formerly Google G-Suite) for Collaboration across its United Kingdom professional services organization. The deployment is a cloud-hosted, domain-managed Google Workspace tenant supporting employee productivity and internal communication for roughly 500 staff.
Google Workspace (Formerly Google G-Suite) is instrumented for core collaboration capabilities including Gmail, Google Calendar, Google Drive, Google Docs, and Google Meet, consolidating email, calendaring, document collaboration, and real-time conferencing. Administration is managed through the Google Workspace admin console for user provisioning, group and access controls, and security policy configuration, and the platform underpins corporate functions such as internal communications, document management, and team collaboration.
|
|
|
|
|
|
Collaboration | Collaboration |
|
2022 | 2022 |
|
Epos Now Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Web Content Management | Content Management |
|
2020 | 2020 |
|
Epos Now eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
eCommerce | eCommerce |
|
2018 | 2018 |
|
Epos Now CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Experience | CRM |
|
2017 | 2017 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Automation | CRM |
|
2021 | 2021 |
|
|
|
|
|
Marketing Automation | CRM |
|
2015 | 2015 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2021 | 2021 |
|
Epos Now ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
IT Service Management | ITSM |
|
2022 | 2022 |
|
Epos Now PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2021 | 2021 |
|
Epos Now IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2016 | 2016 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2022 | 2022 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2022 | 2022 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2022 | 2022 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
Epos Now CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2022 | 2022 |
|
IT Decision Makers and Key Stakeholders at Epos Now
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Epos Now Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-03-04 | Epos Now | Evaluated | Epos Now | Epos Now | Point Of Sale | ERP Services and Operations |
| 2025-03-07 | Epos Now | Evaluated | Elavon | Elavon | Payment Processing | ERP |
| 2025-02-03 | Epos Now | Evaluated | SAP | SAP Business One | ERP Financial | ERP |