Ericsson Canada
200-2425 Matheson Blvd E,
Mississauga, L4W 5K4, ON,
Canada
Mississauga, L4W 5K4, ON,
Canada
1 905-268-2005
Professional Services
Ericsson Canada Technographics
Ericsson Canada Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Ericsson Canada and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3100 Ericsson Canada employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Ericsson Canada has purchased the following applications: Adobe Connect for Audio Video and Web Conferencing in 2017, DocuSign eSignature for Digital Signing in 2021, Adobe Experience Cloud for Customer Experience in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Ericsson Canada is running and its propensity to invest more and deepen its relationship with Adobe Systems , Cisco Systems , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Ericsson Canada revenues, which have grown to $470.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Ericsson Canada intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Ericsson Canada Tech Stack and Enterprise Applications
Ericsson Canada Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017, Ericsson Canada deployed Adobe Connect on its website. Adobe Connect, an Audio Video and Web Conferencing application, was provisioned to deliver hosted web conferencing and webinar capabilities for client engagement and internal collaboration.
The implementation focused on core Adobe Connect capabilities common to the Audio Video and Web Conferencing category, including persistent meeting rooms, webinar staging, screen sharing, multi‑party audio and video, recording and playback, attendee management, chat and Q and A, and polling. Adobe Connect was configured to run as embedded sessions on public web pages and within authenticated sections of the site to support live customer briefings, training sessions and interactive webinars.
Operational scope centered on professional services and client facing functions, with governance organized around host and moderator role definitions, scheduling and content publishing workflows, and recorded session lifecycle management. The implementation narrative documents application architecture as a web embedded conferencing layer tied to Ericsson Canada web content, with operational processes updated to incorporate conferencing schedules, session moderation and on demand recording access.
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Ericsson Canada Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| DocuSign | Legacy | DocuSign eSignature | Digital Signing | Content Management | n/a | 2021 | 2021 |
In 2021, Ericsson Canada implemented DocuSign eSignature for Digital Signing on its public website. The deployment exposed embedded signing flows on web pages so external customers and partners could execute agreements and consent forms online, using the DocuSign eSignature experience within the site.
The implementation configuration emphasized core Digital Signing capabilities including document preparation and templating, automated envelope routing, signer authentication, and audit trail capture. DocuSign eSignature was configured to support template based workflows and status tracking, enabling web driven document presentation, signature capture, and verification consistent with typical eSignature functional modules.
Operational scope focused on customer and partner facing contract execution on the corporate website, aligning online signature capture with legal and commercial review steps. Governance centered on template controls, signature audit logs, and role based access to signing templates and workflows, positioning DocuSign eSignature to support contract execution as a core Digital Signing business function for Ericsson Canada.
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Web Content Management | Content Management |
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2020 | 2020 |
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Ericsson Canada CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Experience Cloud | Customer Experience | CRM | n/a | 2018 | 2018 |
In 2018, Ericsson Canada deployed Adobe Experience Cloud on its public website to centralize digital customer interactions and instrumentation. Ericsson Canada leveraged Adobe Experience Cloud as a Customer Experience platform to support web content delivery and digital engagement workflows across its corporate online presence.
The implementation focused on standard Customer Experience capabilities including content management, visitor analytics, personalization and campaign orchestration, with Adobe Experience Cloud used to author and deliver web content, collect behavioral telemetry, and drive audience segmentation for marketing and digital teams. Configuration work emphasized tagging and site-side implementation to enable analytics and personalization use cases, while platform-level content workflows were configured to align editorial publishing and campaign scheduling.
Operational coverage centered on the website and associated digital channels, supporting marketing, corporate communications and customer engagement functions. Governance activities concentrated on centralized content approval, campaign workflow controls and role-based access within Adobe Experience Cloud, ensuring consistent content delivery and coordinated campaign execution across Ericsson Canada’s online properties.
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Ericsson Canada ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2018 | 2018 |
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Application Performance Management | ITSM |
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2020 | 2020 |
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Remote Monitoring and Management | ITSM |
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2021 | 2021 |
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Ericsson Canada PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2021 | 2021 |
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Ericsson Canada IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Ericsson Canada CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Ericsson Canada
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Ericsson Canada Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Ericsson Canada IT executives and key decision makers. This section highlights Ericsson Canada's latest recorded technology evaluations, including Vonage Business Cloud for Call Center on 2024-07-30. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Ericsson Canada digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2024-07-30 | Ericsson Canada | Evaluated | Vonage | Vonage Business Cloud | Call Center | CRM |
FAQ - APPS RUN THE WORLD Ericsson Canada Technographics
Ericsson Canada is a Professional Services organization based in Canada,
with around 3100 employees and annual revenues of $470.0 million.
Ericsson Canada operates a diverse technology stack with applications such as
Adobe Connect, DocuSign eSignature and Adobe Experience Cloud,
covering areas like Audio Video and Web Conferencing, Digital Signing and Customer Experience.
Ericsson Canada has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Adobe Systems and DocuSign.
Ericsson Canada recently adopted applications including
DocuSign eSignature in 2021, Adobe Marketo in 2021 and Salesforce Sales Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Ericsson Canada’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Ericsson Canada’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Ericsson Canada technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.