AI Buyer Insights:

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Michelin, an e2open customer evaluated Oracle Transportation Management

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Michelin, an e2open customer evaluated Oracle Transportation Management

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Euromonitor International Data, Technology Stack, and Enterprise Applications
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
GoTo (formerly LogMeIn) Legacy LogMeIn BoldChat Chatbots and Conversational AI AI-Powered Application n/a 2018 2018
In 2018, Euromonitor International deployed LogMeIn BoldChat as its Chatbots and Conversational AI layer for customer engagement on the corporate website. The implementation uses the LogMeIn BoldChat web chat widget to capture visitor inquiries and to deliver automated conversational flows consistent with Chatbots and Conversational AI functionality. Configuration emphasized session routing to available agents, canned responses and transcript capture to support customer service workflows, and basic bot scripting to handle common inquiries. The deployment targeted front-line business functions, primarily customer support and digital sales engagement, operating at the site level on euromonitor.com. Operational governance centered on content management for bot scripts and escalation workflows to hand off complex sessions to human agents, with monitoring through BoldChat reporting and chat transcripts to support quality reviews and ongoing tuning. Euromonitor International LogMeIn BoldChat Chatbots and Conversational AI is instrumented to manage conversational sessions, staffing workflows, and knowledge content updates, aligning web chat operations with existing customer service processes.
Chatbots and Conversational AI AI-Powered Application 2025 2025
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Adobe Systems Legacy Adobe Connect Audio Video and Web Conferencing Collaboration n/a 2017 2017
In 2017, Euromonitor International deployed Adobe Connect on its website. Adobe Connect is used as an Audio Video and Web Conferencing platform to deliver hosted webinars and persistent virtual meeting rooms embedded in the corporate site. The implementation emphasizes web-based meeting capabilities common to Audio Video and Web Conferencing deployments, including multi party audio and video, slide and screen sharing, in-session chat and polling, session recording and on demand playback, and attendee registration workflows. Adobe Connect is configured to support hosted webinar flows and scheduled virtual rooms, with meeting templates and content published through the site. Operational coverage centers on external facing webinar programs for marketing and client engagement and internal collaboration for distributed teams, accessed via site hosted meeting links and managed through centralized meeting administration. Governance focuses on session scheduling, access permissions, host and presenter role management, and recorded content lifecycle aligned with Euromonitor International website publishing practices.
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Optimizely Legacy EpiServer CMS Web Content Management Content Management n/a 2021 2021
In 2021 Euromonitor International implemented EpiServer CMS for Web Content Management to power its public website and centralize online editorial activity. The EpiServer CMS deployment provides a centralized content authoring layer and template management, enabling structured page composition, media management and staged publishing workflows across the corporate web estate. Configuration emphasized editorial roles, approval workflows and personalization capabilities consistent with Web Content Management implementations, with content modeling, variant publishing and page rendering orchestrated through the EpiServer CMS platform. Governance and operations focused on role based editorial controls and staged promotion processes, aligning site operations with marketing and web operations teams responsible for content cadence and site updates.
eCommerce
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
eCommerce eCommerce 2018 2018
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Customer Experience CRM 2014 2014
Marketing Analytics CRM 2011 2011
Marketing Analytics CRM 2015 2015
Marketing Automation CRM 2016 2016
Sales Automation, CRM, Sales Engagement CRM 2021 2021
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Performance Management ITSM 2016 2016
Application Performance Management ITSM 2021 2021
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Transactional Email PaaS 2019 2019
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2014 2014
Application Hosting and Computing Services IaaS 2020 2020
Content Delivery Network IaaS 2011 2011
Content Delivery Network IaaS 2016 2016
Content Delivery Network IaaS 2021 2021
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Secure Email Gateways (SEGs) CyberSecurity 2011 2011
IT Decision Makers and Key Stakeholders at Euromonitor International
First Name Last Name Title Function Department Email Phone
No data found
Apps Being Evaluated by Euromonitor International Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Euromonitor International Technographics

Euromonitor International is a Professional Services organization based in United Kingdom, with around 1441 employees and annual revenues of $233.0 million.

Euromonitor International operates a diverse technology stack with applications such as LogMeIn BoldChat, Adobe Connect and EpiServer CMS, covering areas like Chatbots and Conversational AI, Audio Video and Web Conferencing and Web Content Management.

Euromonitor International has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as GoTo (formerly LogMeIn), Adobe Systems and Optimizely.

Euromonitor International recently adopted applications including Market Logic DeepSights in 2025, EpiServer CMS in 2021 and Salesforce Sales Cloud in 2021, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Euromonitor International’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Euromonitor International’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Euromonitor International technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.