Expert Logistics
Weston Rd,
Crewe, CW1 6BF,
United Kingdom
Crewe, CW1 6BF,
United Kingdom
44 1270 754 830
Distribution
Expert Logistics Technographics
Expert Logistics Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Expert Logistics and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 700 Expert Logistics employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Expert Logistics has purchased the following applications: Aspect Proactive Engagement Suite for Customer Engagement in 2014, New Relic APM for Application Performance Management in 2016, Amazon SES for Transactional Email in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Expert Logistics is running and its propensity to invest more and deepen its relationship with Aspect Software , New Relic , Amazon Web Services (AWS) or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Expert Logistics revenues, which have grown to $150.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Expert Logistics intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Expert Logistics Data, Technology Stack, and Enterprise Applications
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Aspect Software | Legacy | Aspect Proactive Engagement Suite | Customer Engagement | CRM | n/a | 2014 | 2014 |
In 2014, Expert Logistics implemented Aspect Proactive Engagement Suite as a Customer Engagement Platform to modernize outbound customer notifications for its delivery operations. The Aspect Proactive Engagement Suite is a SaaS-based, fully automated and customizable set of outbound customer engagement applications hosted in the cloud, which Expert Logistics used to revamp its customer notifications process and reduce dependence on live agent interactions.
Expert Logistics configured voice messaging and SMS channels within Aspect Proactive Engagement Suite to automate delivery alerts and deflect routine inquiries about delivery windows, forming the basis of a call avoidance strategy. The implementation emphasized automation of outbound workflows and customizable message templates, enabling consistent customer-facing communications without additional telephony hardware or capital expenditure.
Aspect Proactive Engagement Suite was integrated with an existing system entirely dedicated to the management of deliveries for its biggest client, ao.com, linking delivery event triggers to automated outbound notifications. Operational coverage centered on customer service and delivery operations tied to ao.com deliveries, with the solution routing notifications from delivery schedules to voice and SMS channels.
Governance and rollout focused on a cloud-hosted, no-capex consumption model that required no additional headcount and no on-premises telephony, enabling Expert Logistics to centralize outbound engagement as a managed service. The deployment ensured cost effective interaction experiences by running the Aspect Proactive Engagement Suite in the cloud and provided a structured foundation for broader call avoidance and outbound communications governance.
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| New Relic | Legacy | New Relic APM | Application Performance Management | ITSM | n/a | 2016 | 2016 |
In 2016, Expert Logistics deployed New Relic APM to instrument its customer facing website. New Relic APM is an Application Performance Management solution and was implemented to capture real time telemetry and visibility into web transaction performance on the company site.
The implementation focuses on core APM capabilities, including application level instrumentation with agents, real time transaction tracing, error analytics, response time and throughput metrics, and centralized dashboards and alerting. New Relic APM was configured to surface transaction traces and error details for triage, and to provide a single view of application performance for engineering and operations teams.
Operational coverage centers on the public website and the production web application, supporting web operations, development, and customer experience functions. Governance emphasizes instrumentation standards, dashboard ownership, and alert configuration to drive operational workflows and incident response, with New Relic APM acting as the primary runtime monitoring layer.
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Amazon Web Services (AWS) | Legacy | Amazon SES | Transactional Email | PaaS | n/a | 2021 | 2021 |
In 2021, Expert Logistics deployed Amazon SES for Transactional Email to support website-driven customer communications. The implementation anchored the company website as the primary sending origin for transactional messages, aligning the Amazon Simple Email Service deployment with e-commerce and order management workflows.
Amazon Simple Email Service was configured as the central sending layer and template engine to produce order confirmations, shipment notifications, and account alerts, using standard Transactional Email capabilities such as templating, bounce handling, and suppression management. Configuration focused on programmatic message generation and template lifecycle to ensure consistent customer-facing content and automated event-triggered sends.
Integration was executed at the website backend, where the SES sending interfaces were embedded into the application email workflow to orchestrate event-driven messages tied to order and shipment processes. Operational coverage centered on customer service and fulfillment touchpoints, consolidating outbound transactional traffic through Amazon SES for centralized delivery management.
Governance practices emphasized centralized sender identity and template control, along with deliverability controls such as bounce processing and suppression lists managed within Amazon SES. The implementation reflects a category-aligned approach to Transactional Email, providing a programmatic, template-driven email layer for Expert Logistics website communications.
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
|
2019 | 2019 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2014 | 2014 |
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IT Decision Makers and Key Stakeholders at Expert Logistics
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Expert Logistics Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Expert Logistics Technographics
Expert Logistics is a Distribution organization based in United Kingdom,
with around 700 employees and annual revenues of $150.0 million.
Expert Logistics operates a diverse technology stack with applications such as
Aspect Proactive Engagement Suite, New Relic APM and Amazon SES,
covering areas like Customer Engagement, Application Performance Management and Transactional Email.
Expert Logistics has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Aspect Software, New Relic and Amazon Web Services (AWS).
Expert Logistics recently adopted applications including
Amazon SES in 2021, Google Cloud Platform (GCP) in 2021 and Cloudflare CDN in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Expert Logistics’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Expert Logistics’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Expert Logistics technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.