List of Aspect Proactive Engagement Suite Customers
Aspect Software
5 Technology Park Drive,
Westford, 1886, MA,
United States
Westford, 1886, MA,
United States
1 978-250-7900
Professional Services
2088
$500M
Since 2010, our global team of researchers has been studying Aspect Proactive Engagement Suite customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Aspect Proactive Engagement Suite for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Aspect Proactive Engagement Suite for Customer Engagement include: Severn Trent Water, a United Kingdom based Government organisation with 9846 employees and revenues of $3.25 billion, Anglian Water, a United Kingdom based Utilities organisation with 5000 employees and revenues of $2.03 billion, Northumbrian Water, a United Kingdom based Utilities organisation with 3128 employees and revenues of $926.0 million, Expert Logistics, a United Kingdom based Distribution organisation with 700 employees and revenues of $150.0 million and many others.
Contact us if you need a completed and verified list of companies using Aspect Proactive Engagement Suite, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Anglian Water | Utilities | 5000 | $2.0B | United Kingdom | Aspect Software | Aspect Proactive Engagement Suite | Customer Engagement | 2015 | n/a |
In 2015, Anglian Water implemented Aspect Proactive Engagement Suite as its Customer Engagement Platform. The utility chose the SaaS-based Aspect Proactive Engagement Suite to deliver tailored, automated notifications to defined cross-sections of customers, prioritizing personalised and legislation-compliant outbound interactions. The suite is hosted entirely in the cloud and designed to operate without on-premises telephony or additional hardware.
Deployment focused on the suite's advanced, customisable outbound customer engagement applications, including automated campaign orchestration, personalised messaging, and compliance controls. Aspect Proactive Engagement Suite integrated with Aspect's interaction management capabilities to complement Anglian Water's existing live agent-based outbound campaigns, preserving agent workflows while automating high-volume notification tasks.
Operational coverage targeted customer contact center outbound functions and notification workflows, while a separate customer contact product continued to handle debt collections. The implementation required no capital upfront investment and did not increase headcount, enabling Anglian Water to extend outbound reach without additional telephony or infrastructure spend.
Procurement and selection emphasized quality and affordability, with Anglian Water citing the strength of the Aspect team and the product's cost profile as decisive factors. Governance and rollout centered on integrating automated outbound orchestration alongside live agent operations, using cloud-native deployment to minimize infrastructure governance overhead.
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Expert Logistics | Distribution | 700 | $150M | United Kingdom | Aspect Software | Aspect Proactive Engagement Suite | Customer Engagement | 2014 | n/a |
In 2014, Expert Logistics implemented Aspect Proactive Engagement Suite as a Customer Engagement Platform to modernize outbound customer notifications for its delivery operations. The Aspect Proactive Engagement Suite is a SaaS-based, fully automated and customizable set of outbound customer engagement applications hosted in the cloud, which Expert Logistics used to revamp its customer notifications process and reduce dependence on live agent interactions.
Expert Logistics configured voice messaging and SMS channels within Aspect Proactive Engagement Suite to automate delivery alerts and deflect routine inquiries about delivery windows, forming the basis of a call avoidance strategy. The implementation emphasized automation of outbound workflows and customizable message templates, enabling consistent customer-facing communications without additional telephony hardware or capital expenditure.
Aspect Proactive Engagement Suite was integrated with an existing system entirely dedicated to the management of deliveries for its biggest client, ao.com, linking delivery event triggers to automated outbound notifications. Operational coverage centered on customer service and delivery operations tied to ao.com deliveries, with the solution routing notifications from delivery schedules to voice and SMS channels.
Governance and rollout focused on a cloud-hosted, no-capex consumption model that required no additional headcount and no on-premises telephony, enabling Expert Logistics to centralize outbound engagement as a managed service. The deployment ensured cost effective interaction experiences by running the Aspect Proactive Engagement Suite in the cloud and provided a structured foundation for broader call avoidance and outbound communications governance.
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Northumbrian Water | Utilities | 3128 | $926M | United Kingdom | Aspect Software | Aspect Proactive Engagement Suite | Customer Engagement | 2013 | n/a |
In 2013, Northumbrian Water deployed Aspect Proactive Engagement Suite at its contact centre as a targeted pilot. The implementation ran a one month trial in December 2013, instrumenting a percentage of voice based contacts in the operational side of the business to capture live interaction data and validate operational fit. This deployment focused on the contact centre and operational teams, using voice channel sampling to limit scope while surfacing representative customer engagement signals.
Aspect Proactive Engagement Suite was exercised as a Customer Engagement Platform to generate the sort of information and interaction analytics Northumbrian Water required, enabling analysts and contact centre supervisors to review behavioural and conversational outputs. The rollout approach emphasized a proof of concept governance model, with a time boxed trial to observe reporting, verify output formats, and confirm the concept before committing to a broader investment. The pilot explicitly delivered validation of the product fit and the information it would produce, informing the company decision process for any subsequent scale up.
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Severn Trent Water | Government | 9846 | $3.2B | United Kingdom | Aspect Software | Aspect Proactive Engagement Suite | Customer Engagement | 2014 | n/a |
In 2014 Severn Trent Water deployed Aspect Proactive Engagement Suite to enhance Customer Engagement across its contact centre and collections operations. The application was provisioned as a hosted in the cloud service, which removed the need for IT to ring fenced resources for platform maintenance, and eliminated on premise maintenance tasks for the contact centre environment. The hosted architecture provided operational flexibility to adjust capacity in line with campaign volumes and staffing variations.
Aspect Proactive Engagement Suite was configured to support proactive outbound engagement and campaign orchestration capabilities consistent with Customer Engagement solutions. Severn Trent empowered contact centre managers to scale outbound call volumes up or down based on both anticipated campaign load and real time staffing levels, shifting operational control from IT to the business. Configuration emphasized campaign scheduling, agent workload orchestration, and dynamic capacity provisioning to align contact strategy with collections activity.
Operational scope focused on the contact centre and collections business functions, with governance and day to day campaign adjustments owned by contact centre management. The change in operating model reduced IT maintenance responsibility, and allowed agents to operate against a more effective contact strategy, resulting in fewer calls per agent while recuperating higher levels of missed payments. The deployment centralized campaign control and workforce adjustment processes within contact centre operations rather than IT.
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Buyer Intent: Companies Evaluating Aspect Proactive Engagement Suite
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FAQ - APPS RUN THE WORLD Aspect Proactive Engagement Suite Coverage
Aspect Proactive Engagement Suite is a Customer Engagement solution from Aspect Software.
Companies worldwide use Aspect Proactive Engagement Suite, from small firms to large enterprises across 21+ industries.
Organizations such as Severn Trent Water, Anglian Water, Northumbrian Water and Expert Logistics are recorded users of
Aspect Proactive Engagement Suite for Customer Engagement.
Companies using Aspect Proactive Engagement Suite are most concentrated in Government, Utilities and Distribution, with adoption spanning over 21 industries.
Companies using Aspect Proactive Engagement Suite are most concentrated in United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Aspect Proactive Engagement Suite across Americas, EMEA, and APAC.
Companies using Aspect Proactive Engagement Suite range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 25%, large organizations with 1,001-10,000 employees - 75%, and global enterprises with 10,000+ employees - 0%.
Customers of Aspect Proactive Engagement Suite include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Aspect Proactive Engagement Suite customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Engagement.