Birmingham, 35244, AL,
United States
Express Oil Change & Tire Engineers Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Express Oil Change & Tire Engineers and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1100 Express Oil Change & Tire Engineers employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Express Oil Change & Tire Engineers has purchased the following applications: Workstream Hiring for Recruiting in 2020, Adobe Connect for Audio Video and Web Conferencing in 2017, KeyMetric for Call Tracking and Recording in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Express Oil Change & Tire Engineers is running and its propensity to invest more and deepen its relationship with Workstream , Adobe Systems , KeyMetric or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Express Oil Change & Tire Engineers revenues, which have grown to $300.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Express Oil Change & Tire Engineers intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workstream | Legacy | Workstream Hiring | Recruiting | HCM | n/a | 2020 | 2020 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| KeyMetric | Legacy | KeyMetric | Call Tracking and Recording | CRM | n/a | 2018 | 2018 |
In 2018, Express Oil Change & Tire Engineers deployed KeyMetric on its public website to provide Call Tracking and Recording. The deployment was scoped to capture web originated inbound calls for marketing attribution and call level visibility across online customer touchpoints.
KeyMetric was configured to deliver core call tracking and call recording capabilities, including dynamic number insertion and session level attribution tied to website sessions. Implementation used a client side website tag and cloud hosted recording and analytics, supplying call detail records and recording playback inside the KeyMetric application.
Operational coverage focused on inbound calls generated from expressoil.com, with primary business functions impacted including marketing for campaign attribution and call analytics, and operations for call handling oversight. The integration point was the website tag, instrumenting phone number substitution and event capture at the point of digital engagement.
Governance centered on centralized access to the KeyMetric analytics console and controls for recording retention and access aligned to marketing and operations workflows. Workflows were adjusted to incorporate recorded call review into campaign measurement and operational quality reviews, creating an audit trail for digital to voice interactions.
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Customer Support | CRM |
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2019 | 2019 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Listing Management | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2020 | 2020 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2016 | 2016 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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