Solna, 16973,
Sweden
Extenda Retail Technographics
Extenda Retail Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Extenda Retail and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 600 Extenda Retail employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Extenda Retail has purchased the following applications: Microsoft Dynamics 365 Business Central for ERP Financial in 2020, Teamtailor ATS for Recruiting, Applicant Tracking System in 2019, Crisp for Chatbots and Conversational AI in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Extenda Retail is running and its propensity to invest more and deepen its relationship with Microsoft , Teamtailor , Crisp IM or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Extenda Retail revenues, which have grown to $135.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Extenda Retail intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Extenda Retail Tech Stack and Enterprise Applications
Extenda Retail ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics 365 Business Central | ERP Financial | ERP | Fellowmind | 2020 | 2020 |
|
Extenda Retail HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Teamtailor | Legacy | Teamtailor ATS | Recruiting, Applicant Tracking System | HCM | n/a | 2019 | 2019 |
In 2019, Extenda Retail implemented Teamtailor ATS. Extenda Retail uses Teamtailor ATS to provide Recruiting,Applicant Tracking System capabilities directly on its public careers site, embedding branded job listings and candidate application flows into the corporate website. The Teamtailor ATS deployment emphasizes web-hosted careers pages and candidate-facing workflows, aligning recruitment touchpoints with employer branding.
The implementation centralized job posting, candidate capture, pipeline management, and interview stage tracking to support HR and talent acquisition functions. Candidate data is captured via application forms on the site and surfaced for HR review through the Teamtailor ATS pipeline, standardizing job templates and review stages across recruiting teams. Governance centered on HR ownership of postings and pipeline stages, with operational coverage focused on corporate recruiting activities at Extenda Retail.
|
Extenda Retail AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Crisp IM | Legacy | Crisp | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
In 2022, Extenda Retail implemented Crisp on its public website. The deployment uses Crisp, classified as Chatbots and Conversational AI, to provide visitor messaging and conversational engagement across product and service pages.
Configuration focused on the web chat widget, conversational workflows and automated messaging, with common capabilities such as canned responses, routing logic and live agent handoff employed to align interactions with support and sales processes. Crisp was configured to surface contextual prompts on key site pages and to capture prospect contact information through conversational forms.
Operational ownership is concentrated in the digital and customer support teams, who manage Crisp administrative settings, message templates and escalation rules. The implementation impacts customer service, sales inquiry handling and digital engagement activities, and is maintained as part of the public website platform rather than as a backend enterprise application.
Ongoing governance includes monitoring and periodic tuning of conversational flows and response templates, with analytics from the Crisp deployment used to refine automated messaging and agent handoff thresholds.
|
Extenda Retail Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Collaboration | Collaboration |
|
2018 | 2018 |
|
|
|
|
|
Collaboration | Collaboration |
|
2022 | 2022 |
|
Extenda Retail CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Account Based Marketing | CRM |
|
2022 | 2022 |
|
|
|
|
|
Marketing Automation | CRM |
|
2019 | 2019 |
|
|
|
|
|
Marketing Automation | CRM |
|
2022 | 2022 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2021 | 2021 |
|
Extenda Retail ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
IT Service Management | ITSM |
|
2019 | 2019 |
|
Extenda Retail PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2020 | 2020 |
|
|
|
|
|
Transactional Email | PaaS |
|
2022 | 2022 |
|
Extenda Retail IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2018 | 2018 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2018 | 2018 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2022 | 2022 |
|
IT Decision Makers and Key Stakeholders at Extenda Retail
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Extenda Retail Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-10-23 | Extenda Retail | Evaluated | Tata Consultancy Services | TCS OmniStore | eCommerce | eCommerce |
| 2025-01-07 | Extenda Retail | Evaluated | Cegid | Cegid Retail Sales and Collections | Retail Management | ERP Services and Operations |