Fastweb
Fastweb Technographics
Fastweb Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Fastweb and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3417 Fastweb employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
Fastweb has purchased the following applications: SAP SuccessFactors Recruiting for Recruiting, Applicant Tracking System in 2017, NetCracker BSS/OSS for OSS/BSS in 2022, Ruby Live Chat for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Fastweb is running and its propensity to invest more and deepen its relationship with SAP , NEC Corporation , Ruby or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Fastweb revenues, which have grown to $3.30 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Fastweb intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Fastweb Tech Stack and Enterprise Applications
Fastweb HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP SuccessFactors Recruiting | Recruiting, Applicant Tracking System | HCM | n/a | 2017 | 2017 |
In 2017 Fastweb implemented SAP SuccessFactors Recruiting as its primary Recruiting,Applicant Tracking System to manage external hiring through the company careers site. The implementation centers on SAP SuccessFactors Recruiting Management functionality hosted behind Fastweb's public career portal, providing a unified front-end for job posting and candidate intake.
The deployment emphasizes core recruiting modules, including job requisition creation and approval workflows, candidate profile capture, application tracking, and configurable selection stages and interview coordination. Configuration work focused on requisition lifecycle automation, recruiter and hiring manager role-based access, and candidate pipeline management consistent with applicant tracking system practices.
Operational coverage targets Fastweb Talent Acquisition and HR teams and is integrated directly with the corporate careers website for application routing and public job visibility. Governance was implemented through standardized selection workflows and role-based permissions to align hiring approvals and candidate progression with existing HR processes.
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Fastweb ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| NEC Corporation | Legacy | NetCracker BSS/OSS | OSS/BSS | ERP Services and Operations | n/a | 2022 | 2022 |
In 2022 Fastweb deployed NetCracker BSS/OSS to consolidate revenue management across its enterprise and wholesale divisions. The deployment centers on Netcracker Revenue Management running as a cloud SaaS instance on AWS, positioning NetCracker BSS/OSS as the operator's OSS/BSS platform for business and wholesale operations.
The implementation includes Netcracker Revenue Management modules for rating and billing, convergent billing to support multiple lines of business on a single platform, and dynamic pricing and charging capabilities. Configuration work emphasized billing cycle automation and the creation of rating rulesets to enable personalized service offerings and automated billing cycles.
Architecturally the solution is hosted on AWS under a SaaS delivery model, delivering a cloud-based, carrier-grade billing layer. Operational coverage explicitly spans Fastweb's enterprise and wholesale business units, bringing convergent processing into billing operations and commercial product workflows.
Governance proceeded as a partnership extension with Netcracker, with rollout activities focused on business and wholesale billing domains and process changes to support automated billing and dynamic charging. The stated objectives include enabling Fastweb to personalize services, support dynamic pricing, and provide a superior customer experience through the NetCracker BSS/OSS deployment.
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Fastweb AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ruby | Legacy | Ruby Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Fastweb implemented Ruby Live Chat on its website. Ruby Live Chat, classified in the Chatbots and Conversational AI category, is deployed as a web embedded chat widget to handle real time conversational interactions and to serve as the primary digital engagement channel for customer inquiries. The implementation targets customer service and commercial inquiry workflows and is positioned on Fastweb public web properties to centralize web based conversation capture and initial triage.
Configuration of Ruby Live Chat emphasizes core Chatbots and Conversational AI capabilities including scripted conversational paths, intent recognition for routing, session transfer to human agents, and persistent conversation logging for follow up and analysis. Operational scope covers Fastweb online customer touchpoints and aligns with contact center and website support processes, supported by defined escalation workflows and agent moderation to govern online support interactions.
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Fastweb Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2020 | 2020 |
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Fastweb Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2024 | 2024 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Fastweb eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Personalization and Product Recommendations | eCommerce |
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2017 | 2017 |
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Fastweb CRM
Fastweb ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2021 | 2021 |
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Fastweb Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Procurement | Procurement |
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2018 | 2018 |
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Supplier Relationship Management | Procurement |
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2014 | 2014 |
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Fastweb PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2019 | 2019 |
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Transactional Email | PaaS |
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2021 | 2021 |
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Fastweb IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2011 | 2011 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2011 | 2011 |
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Database Management | IaaS |
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2019 | 2019 |
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Disaster Recovery as a Service (DRaaS) | IaaS |
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2019 | 2019 |
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Fastweb CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Endpoint Detection and Response (EDR) | CyberSecurity |
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2015 | 2015 |
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IT Decision Makers and Key Stakeholders at Fastweb
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Chief Financial Officer | CXO | Finance | |
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Head of Procurement | Director | Procurement | |
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Digital Transformation Governance | CXO | IT | |
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Senior Procurement Manager | Manager | Procurement | |
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Digital Innovation Manager AI & ML | Manager | IT | |
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Head of ICT Multicloud | Director | IT | |
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Manager of Cloud and IT Infrastructure Engineering and Operations | Manager | IT | |
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ICT Engineering Professional | Cloud Engineer | Manager | IT | |
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Infrastructure Engineering Manager | Manager | Finance | |
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Apps Being Evaluated by Fastweb Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Fastweb IT executives and key decision makers. This section highlights Fastweb's latest recorded technology evaluations, including Microsoft Dynamics 365 Business Central for ERP Financial on 2026-02-16 and Microsoft Dynamics 365 Supply Chain Management for Supply Chain Management on 2026-02-16. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Fastweb digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-02-16 | Fastweb | Evaluated | Microsoft | Microsoft Dynamics 365 Business Central | ERP Financial | ERP |
| 2026-02-16 | Fastweb | Evaluated | Microsoft | Microsoft Dynamics 365 Supply Chain Management | Supply Chain Management | SCM |
FAQ - APPS RUN THE WORLD Fastweb Technographics
Fastweb is a Communications organization based in Italy,
with around 3417 employees and annual revenues of $3.30 billion.
Fastweb operates a diverse technology stack with applications such as
SAP SuccessFactors Recruiting, NetCracker BSS/OSS and Ruby Live Chat,
covering areas like Recruiting, Applicant Tracking System, OSS/BSS and Chatbots and Conversational AI.
Fastweb has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, NEC Corporation and Ruby.
Fastweb recently adopted applications including
Collabora360 in 2024, NetCracker BSS/OSS in 2022 and Ruby Live Chat in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Fastweb’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Fastweb’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Fastweb technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.