London, EC4Y 0DT,
United Kingdom
Feedback Technographics
Feedback Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Feedback and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 18 Feedback employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Feedback has purchased the following applications: Microsoft 365 for Collaboration in 2020, Hubspot Marketing Automation for Marketing Automation in 2020, Atlassian Jira Service Desk for IT Service Management in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Feedback is running and its propensity to invest more and deepen its relationship with Microsoft , Zoho Corp. , HubSpot or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Feedback revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Feedback intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Feedback Tech Stack and Enterprise Applications
Feedback Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2020 | 2020 |
In 2020, Feedback implemented Microsoft 365 as its Collaboration platform. The public website for Feedback, a UK healthcare provider with 18 employees, indicates active use of Microsoft 365 and positions the deployment to support clinical administration and back-office workflows for a small practice.
Microsoft 365 is employed to deliver core Collaboration capabilities including hosted email, Teams for real-time communications, OneDrive and SharePoint for cloud file storage and document management, and identity and access controls for user provisioning and permissions. Governance and operational configuration are oriented toward centralized account management, mailbox provisioning, and basic retention and access controls to support healthcare data handling and staff collaboration workflows.
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Collaboration | Collaboration |
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2022 | 2022 |
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Feedback CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HubSpot | Legacy | Hubspot Marketing Automation | Marketing Automation | CRM | n/a | 2020 | 2020 |
In 2020, Feedback implemented Hubspot Marketing Automation on its website. The Hubspot Marketing Automation deployment is a cloud SaaS configuration instrumenting the public site with tracking, lead capture forms and landing pages to centralize inbound contact acquisition and consolidate marketing execution within the Marketing Automation category.
Configuration emphasized email campaigns, automated nurture workflows, contact lifecycle management and built-in analytics, aligning Hubspot Marketing Automation with Marketing Automation business functions for marketing and patient engagement. At an 18-person healthcare firm the operational footprint is compact, with campaign creation, segmentation and web-based form maintenance consolidated under a small internal team, and governance focused on campaign-level workflows and contact data hygiene.
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Feedback ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Atlassian | Legacy | Atlassian Jira Service Desk | IT Service Management | ITSM | n/a | 2022 | 2022 |
In 2022, Feedback implemented Atlassian Jira Service Desk for IT Service Management on its website. Feedback is an 18-employee healthcare organization based in the United Kingdom, and the Jira Service Desk deployment is exposed as a web-facing request portal embedded in the corporate site to capture support requests and incidents.
Atlassian Jira Service Desk is configured to centralize request intake, ticket tracking, queue-based workflows, incident and problem tracking, and SLA rule enforcement, leveraging native customer portal and automation capabilities common to IT Service Management. Workflow configuration and ticket routing are managed within Jira Service Desk through project and role configurations, aligning support queues to the organization’s IT and support operational processes and streamlining ticket lifecycle management for the small healthcare environment.
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Feedback IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Feedback
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Feedback Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-02-20 | Feedback | Evaluated | VertexOne | VertexOne WaterSmart | Utilities ERP | ERP Services and Operations |