First Capitol Connect
120 Holborn 3rd floor,
London, EC1N 2TD,
United Kingdom
London, EC1N 2TD,
United Kingdom
44 33 3202 2222
Leisure and Hospitality
First Capitol Connect Technographics
First Capitol Connect Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by First Capitol Connect and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 750 First Capitol Connect employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that First Capitol Connect has purchased the following applications: SAP Concur Expense for Expense Management in 2019, HowNow Skills Intelligence for Skills Intelligence in 2021, Microsoft 365 for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems First Capitol Connect is running and its propensity to invest more and deepen its relationship with SAP , HowNow , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing First Capitol Connect revenues, which have grown to $255.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for First Capitol Connect intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
First Capitol Connect Tech Stack and Enterprise Applications
First Capitol Connect ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Concur Expense | Expense Management | ERP | n/a | 2019 | 2019 |
In 2019 First Capitol Connect implemented SAP Concur Expense as its Expense Management solution. The SAP Concur Expense deployment was positioned alongside Dovico timesheet and Microsoft Dynamics 365 Finance systems to centralize expense capture, approvals, and financial recordkeeping for the finance function.
Implementation work emphasized creation and administration of financial systems and databases, configuration of expense capture and approval workflows within SAP Concur Expense, and control of user access rights to key financial systems including the purchase order and invoice approving system. Operational responsibilities included managing internal user queries and requests on a timely basis, and providing general support and troubleshooting for month end, year-end, group reporting and planning cycles.
Governance and operational integration were structured around the finance team as the primary owner, with the Concur administrator serving as the key contact between finance, internal IT, and external provider support to resolve incidents and implement system improvements. The deployment covered core finance and accounting workflows across First Capitol Connects UK operations, incorporating role-based access control, approval routing, and interoperability with Dovico timesheet entries and Microsoft Dynamics 365 Finance for downstream reporting and ledger posting.
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First Capitol Connect HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HowNow | Legacy | HowNow Skills Intelligence | Skills Intelligence | HCM | n/a | 2021 | 2021 |
In 2021, First Capitol Connect deployed HowNow Skills Intelligence to bring learning into the flow of work and support HR and L&D for operational teams in the United Kingdom. The company is listed by HowNow as a customer using the platform for people development across its operational workforce, indicating an implementation scoped to service delivery and front-line operations.
HowNow Skills Intelligence was configured to surface role-relevant skills and create skill profiles that link on-demand learning to job and task contexts, leveraging skills taxonomy and skills visibility capabilities consistent with the Skills Intelligence category. The implementation emphasized embedding learning prompts and curated content within daily workflows to increase discoverability and align individual development to operational competencies.
Operational ownership is described as HR and L&D focused, with rollout targeted at operational teams in the UK, and governance centered on skills mapping, content curation, and ongoing maintenance of skill definitions. First Capitol Connect HowNow Skills Intelligence supports people development workflows, positioning the application as the skills layer informing talent development and day-to-day learning orchestration for operational managers and L&D practitioners.
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First Capitol Connect Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, First Capitol Connect deployed Microsoft 365 to provide Collaboration capabilities across its 750-employee organization in the United Kingdom. The implementation anchored core collaboration services within a cloud-hosted Microsoft 365 tenancy to centralize communication, document collaboration and content workflows for the business.
The configuration emphasized standard Microsoft 365 functional modules, including Exchange Online for email, SharePoint Online for intranet and document libraries, Microsoft Teams for real-time collaboration and OneDrive for individual file sync and sharing. Configuration work focused on content authoring workflows, document versioning and team communication patterns consistent with Collaboration category best practices.
Deployment extended to the corporate website, with Microsoft 365 services used to support website-integrated content and collaborative publishing workflows, reflecting a direct integration between Microsoft 365 and thetrainline.com content processes. Operational coverage targeted corporate collaboration and website content operations across the organization rather than a single business unit.
Governance centered on a single Microsoft 365 tenancy model, with policy controls for document management, access provisioning and standardized collaboration practices to reduce fragmentation. Rollout and administrative ownership were aligned to centralized IT and web operations to maintain consistent Collaboration controls across the estate.
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Collaboration | Collaboration |
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2020 | 2020 |
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First Capitol Connect Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Enterprise Content Management | Content Management |
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2021 | 2021 |
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First Capitol Connect CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2024 | 2024 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Loyalty | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2016 | 2016 |
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First Capitol Connect ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2013 | 2013 |
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Application Performance Management | ITSM |
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2019 | 2019 |
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Incident Management | ITSM |
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2019 | 2019 |
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IT Service Management | ITSM |
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2021 | 2021 |
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First Capitol Connect PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Quality Management | PLM and Engineering |
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2014 | 2014 |
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First Capitol Connect TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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First Capitol Connect PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2020 | 2020 |
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First Capitol Connect IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2011 | 2011 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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First Capitol Connect CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Application Firewalls (WAF) | CyberSecurity |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at First Capitol Connect
| First Name | Last Name | Title | Function | Department | Phone | |
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Group Financial Controller | Director | Finance | |
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Financial Controller | Director | Finance | |
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Group Financial Controller | Director | Finance | |
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Financial Reporting Manager | Manager | Finance | |
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CFO | CXO | Finance | |
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Accounting & Settlement Controller | Director | Finance | |
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CTO | CXO | Finance | |
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HR Director | Director | HR | |
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Head of HR - Technology & Finance | Director | HR | |
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Chief People Officer | CXO | HR | |
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Apps Being Evaluated by First Capitol Connect Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from First Capitol Connect IT executives and key decision makers. This section highlights First Capitol Connect's latest recorded technology evaluations, including Egencia for Travel Management on 2025-11-04. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the First Capitol Connect digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-11-04 | First Capitol Connect | Evaluated | Egencia LLC | Egencia | Travel Management | ERP Services and Operations |
FAQ - APPS RUN THE WORLD First Capitol Connect Technographics
First Capitol Connect is a Leisure and Hospitality organization based in United Kingdom,
with around 750 employees and annual revenues of $255.0 million.
First Capitol Connect operates a diverse technology stack with applications such as
SAP Concur Expense, HowNow Skills Intelligence and Microsoft 365,
covering areas like Expense Management, Skills Intelligence and Collaboration.
First Capitol Connect has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, HowNow and Microsoft.
First Capitol Connect recently adopted applications including
Verint Open Platform in 2024, Fortra Managed WAF in 2022 and HowNow Skills Intelligence in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of First Capitol Connect’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates First Capitol Connect’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete First Capitol Connect technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.