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● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

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First Niagara
Location
726 Exchange Street, Suite 618,
Buffalo, 14210, NY,
United States
Website
https://www.firstniagara.com/
Phone
1 716-819-5669
Artw industry
Banking and Financial Services
Employee
Revenue

First Niagara Technographics

First Niagara Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by First Niagara and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 6000 First Niagara employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that First Niagara has purchased the following applications: Oracle CRM On Demand Wealth Management for CRM and Investor Relationship Management in 2008 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems First Niagara is running and its propensity to invest more and deepen its relationship with Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing First Niagara revenues, which have grown to $1.50 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for First Niagara intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

First Niagara Data, Technology Stack, and Enterprise Applications
Investment Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Oracle Legacy Oracle CRM On Demand Wealth Management CRM and Investor Relationship Management Investment Management n/a 2008 2008
In 2008, First Niagara implemented Oracle CRM On Demand Wealth Management to deploy a unified CRM across 114 branches and regional centres in the United States. Oracle CRM On Demand Wealth Management served as the anchor CRM and Investor Relationship Management platform to support retail banking and branch sales operations. The implementation focused on CRM and process automation for retail banking and branch sales, configuring contact and relationship management, opportunity tracking, sales workflow automation, and customer profiling to support cross-sales at the branch level. Functional emphasis was on branch sales workflows, centralized customer records, and automated task orchestration to standardize sales processes across locations. Deployment used the Oracle CRM On Demand cloud model to provide centralized configuration and shared customer profiles accessible to branch and regional centre staff, enabling consistent sales pipeline visibility across 114 branches. Operational coverage included retail banking, branch sales teams, and explicit support for post-acquisition integration efforts within the United States. Governance and rollout prioritized branch adoption, data hygiene, and sales process orchestration to align regional centres with centralized CRM processes. Expected outcomes stated by the program included improved product cross-sell metrics and enhanced customer visibility.
IT Decision Makers and Key Stakeholders at First Niagara
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by First Niagara Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD First Niagara Technographics

First Niagara is a Banking and Financial Services organization based in United States, with around 6000 employees and annual revenues of $1.50 billion.

First Niagara operates a diverse technology stack with applications such as Oracle CRM On Demand Wealth Management, covering areas like CRM and Investor Relationship Management.

First Niagara has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Oracle.

First Niagara recently adopted applications including Oracle CRM On Demand Wealth Management in 2008, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of First Niagara’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates First Niagara’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete First Niagara technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.