FirstEnergy
76 South Main Street,
Akron, 44308, OH,
United States
Akron, 44308, OH,
United States
1 800-736-3402
Utilities
FirstEnergy Technographics
FirstEnergy Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by FirstEnergy and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 12335 FirstEnergy employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that FirstEnergy has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2006, SAP SuccessFactors Employee Central for Core HR in 2020, ABB Ability Ellipse APM for Asset Performance Management in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems FirstEnergy is running and its propensity to invest more and deepen its relationship with SAP , Oracle , Lattice or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing FirstEnergy revenues, which have grown to $3.20 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for FirstEnergy intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
FirstEnergy Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP ERP ECC 6.0 | ERP Financial | ERP Financial Management | n/a | 2006 | 2006 |
In 2006, FirstEnergy implemented SAP ERP ECC 6.0. The deployment was executed as an ERP Financial initiative to consolidate billing, collections, and customer revenue operations on an SAP-centric platform supporting enterprise utilities billing and finance functions.
The implementation configured core Sales and Distribution capabilities alongside the SAP Utilities module CCS, CRM-driven collections workflows with flexible dunning, and financial accounting controls including FICA and resource-related billing. SAP ERP ECC 6.0 was used to instrument SD-led customer billing workflows and to surface arrears reporting through the NetWeaver portal for Revenue Operations.
The SAP landscape employed a split-instance architecture with three production boxes, CCS East covering Pennsylvania and New Jersey, CCS West covering Ohio, and a Shared Services instance for core support modules, aligning technical topology to regional operational coverage. Integrations included the Consumer Products interface integrated into SAP Utility Billing to enable monthly billing on the electric bill and to remove an error-prone external Access database, and SD integrations supporting batch reporting processes and production support for billing operations.
Governance and operationalization drew on prior SAP 4.6 experience implemented using ASAP methodology, with the ECC 6.0 upgrade adding production support structures for SD and FICA and process-level changes in collections through CRM worklist processing. The implementation delivered arrears reporting in NetWeaver and direct monthly billing capability for the Consumer Products group, operating against a customer base exceeding 4.5 million and utility revenues reported at 11 billion.
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Expense Management | ERP Financial Management |
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2016 | 2016 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP SuccessFactors Employee Central | Core HR | HCM | n/a | 2020 | 2020 |
In 2020, FirstEnergy implemented SAP SuccessFactors Employee Central as its Core HR solution to centralize employee master data and streamline talent management workflows. The deployment positioned SAP SuccessFactors Employee Central at the center of FirstEnergy’s HR landscape, with the HRIT team operating as the primary system owner for configuration and ongoing support.
The implementation encompassed a broad set of talent modules including Employee Profile, Performance, Goals, Development, Succession, Calibration, Recruiting, RMK, Onboarding, and Learning Management System, with analytics surfaced through ad-hoc reporting, ORD, BIRT and Dashboards. System configuration work focused on core HR data model design, security role configuration, and report development to support HR, talent, recruiting and learning workflows.
Operational coverage was delivered by FirstEnergy’s HRIT team, which provided end user support, managed system configuration changes, and produced bespoke reports and dashboards for HR stakeholders. Analytics capabilities were integrated into operational processes via ORD and BIRT reporting routines, supporting talent review, recruiting intake and learning administration use cases.
Governance included a managed quarterly release process overseen by HRIT, with formal change management for configuration updates and release testing. The HRIT role also included ongoing guidance on cloud HR system strategy to align SAP SuccessFactors Employee Central with FirstEnergy’s enterprise HR and talent management functions.
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Core HR | HCM |
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2025 | 2025 |
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Employee Engagement | HCM |
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2015 | 2015 |
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Learning and Development | HCM |
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2017 | 2017 |
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Onboarding | HCM |
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2017 | 2017 |
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Payroll | HCM |
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2021 | 2023 |
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Performance and Goal Management | HCM |
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2017 | 2017 |
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Recruiting, Applicant Tracking System | HCM |
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2013 | 2013 |
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Succession and Leadership Planning | HCM |
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2017 | 2017 |
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Talent Management | HCM |
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2017 | 2017 |
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Workforce Analytics | HCM |
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2018 | 2018 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ABB Enterprise Software Group | Legacy | ABB Ability Ellipse APM | Asset Performance Management | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017, FirstEnergy implemented ABB Ability Ellipse APM to centralize Asset Performance Management across its utility operations. ABB Ability Ellipse APM was deployed to provide a unified platform for asset information and to standardize maintenance planning and condition-based approaches within FirstEnergy.
The implementation was configured to deliver core Asset Performance Management capabilities, including asset master data management, work order and maintenance planning workflows, equipment history and condition monitoring dashboards, and failure mode tracking that supports lifecycle planning. Configuration emphasized asset hierarchies and maintenance scheduling to align planning teams and field crews with operational reliability objectives.
Operational coverage targeted enterprise utility functions, bringing maintenance planning, field operations, and asset engineering into a common application context across FirstEnergy's U.S. footprint. The solution was positioned to support routine and condition-driven maintenance processes, and to provide a single source of asset truth for operational decision making.
Governance for the ABB Ability Ellipse APM rollout included standardizing maintenance workflows and establishing asset data governance to improve master data quality and work execution consistency. Change activities focused on process alignment between planners and technicians, phased adoption of application modules, and embedding Ellipse as the primary system for asset performance management.
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Asset Performance Management | ERP Services and Operations |
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2010 | 2011 |
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Asset Performance Management | ERP Services and Operations |
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2016 | 2016 |
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Field Service Management | ERP Services and Operations |
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2011 | 2011 |
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Outage Management | ERP Services and Operations |
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2022 | 2023 |
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Outage Management | ERP Services and Operations |
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2018 | 2022 |
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Utilities Distribution Management | ERP Services and Operations |
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2018 | 2022 |
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Utilities Distribution Management | ERP Services and Operations |
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2018 | 2022 |
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Utilities ERP | ERP Services and Operations |
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2001 | 2002 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Asset Management | Content Management |
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2020 | 2020 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2017 | 2018 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Supply Chain Management | SCM |
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2005 | 2006 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2010 | 2010 |
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Customer Experience | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2016 | 2016 |
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Data Management Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Geographic Information System | PLM and Engineering |
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2020 | 2020 |
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PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2019 | 2019 |
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Project Portfolio Management | PPM |
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2019 | 2019 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2008 | 2009 |
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Supplier Relationship Management | Procurement |
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2008 | 2008 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2012 | 2012 |
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Transactional Email | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at FirstEnergy
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by FirstEnergy Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from FirstEnergy IT executives and key decision makers. This section highlights FirstEnergy's latest recorded technology evaluations, including ACI Speedpay for Payment Processing on 2025-10-13. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the FirstEnergy digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD FirstEnergy Technographics
FirstEnergy is a Utilities organization based in United States,
with around 12335 employees and annual revenues of $3.20 billion.
FirstEnergy operates a diverse technology stack with applications such as
SAP ERP ECC 6.0, SAP SuccessFactors Employee Central and ABB Ability Ellipse APM,
covering areas like ERP Financial, Core HR and Asset Performance Management.
FirstEnergy has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP and ABB Enterprise Software Group.
FirstEnergy recently adopted applications including
Oracle Cloud HCM in 2025, Oracle Utilities NMS Flex Operations in 2022 and Oracle Cloud HCM Payroll in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of FirstEnergy’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates FirstEnergy’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete FirstEnergy technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.