FirstGroup
The Point 8th floor 37 North Wharf Road,
London, W2 1AF,
United Kingdom
London, W2 1AF,
United Kingdom
44 20 7291-0505
Transportation
FirstGroup Technographics
FirstGroup Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by FirstGroup and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 29000 FirstGroup employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that FirstGroup has purchased the following applications: SAP S/4 HANA Finance for ERP Financial in 2017, Appogee Leave for Absence and Leave Management in 2017, HxGN EAM (Ex. Infor EAM) for Enterprise Asset Management in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems FirstGroup is running and its propensity to invest more and deepen its relationship with SAP , Oracle , Appogee or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing FirstGroup revenues, which have grown to $6.20 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for FirstGroup intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
FirstGroup Tech Stack and Enterprise Applications
FirstGroup ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP S/4 HANA Finance | ERP Financial | ERP | n/a | 2017 | 2018 |
In 2017 FirstGroup implemented SAP S/4 HANA Finance as part of an ERP Financial consolidation to bring Logistics and Finance into a single SAP landscape. The deployment positioned SAP S/4 HANA Finance as the core financial application while consolidating transactional logistics into the SAP estate.
The implementation unified Logistics and Finance modules, with Logistics previously running on SAP 4.6 and Finance moved onto SAP S/4 HANA Finance. As Interface Lead based in Aberdeen beginning August 2017 responsibilities included designing and implementing interface solutions using IDocs, developing enhancement spots, and producing Adobe forms to support document output and transactional automation.
Custom IDoc development was used to migrate purchase orders from SAP 4.6 into SAP S/4 HANA, and additional IDoc interfaces were implemented to post financial documents and to create goods movements in S/4 HANA. Adobe forms were developed for purchase orders, vendor remittance, dunning letters, accounts receivable invoices and customer statements, integrating form-driven outputs with procurement, AR and AP workflows.
Enhancement spots were implemented to customize standard IDoc processing for FirstGroup, focusing on message handling and exception processing within the interface layer. The work emphasized interface architecture, IDoc orchestration and form automation to align SAP S/4 HANA Finance with FirstGroup operational processes across procurement, accounts payable, accounts receivable and inventory functions.
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ERP Financial | ERP |
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2011 | 2011 |
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ERP Financial | ERP |
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2007 | 2007 |
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ERP Financial | ERP |
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2017 | 2018 |
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Expense Management | ERP |
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2015 | 2015 |
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FirstGroup HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Appogee | Legacy | Appogee Leave | Absence and Leave Management | HCM | n/a | 2017 | 2017 |
In 2017, FirstGroup implemented Appogee Leave as part of its Appogee HR deployment to address gaps in absence tracking across the transport group. Appogee Leave is categorized as Absence and Leave Management and was introduced after the corporate HR system was unable to process leave and sickness, prompting a targeted rollout beginning with a small department and expanding across additional divisions including bus and rail operating units.
The implementation focused on core Absence and Leave Management capabilities, configured to support leave requests, sickness logging, and manager approvals with streamlined, few-click workflows. The deployment included configuration of complex entitlement profiles to handle part-time allowances and other nonstandard work patterns, and the Appogee HR team provided upskilling and configuration assistance for those complex profiles to minimize user training requirements.
Operationally, Appogee Leave centralized absence data into a single data store for HR and management use, improving visibility for payroll processing and leaver management workflows that previously lacked consistent absence information. The system was used by HR teams, managers, and employees across multiple business functions, enabling employees to request leave, log sickness, and view team absences while enabling managers to approve requests and HR to maintain a consolidated absence record.
Governance and rollout followed a pilot-first approach, with phased adoption across the group and a focus on standardizing approval workflows and data capture to reduce policy variation. Ongoing technical support and a low training footprint were highlighted by FirstGroup as enablers of adoption, and HR and management feedback emphasized consolidated data visibility and simpler approval and request processes as primary benefits.
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Applicant Tracking System, Onboarding | HCM |
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2015 | 2015 |
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Core HR | HCM |
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2012 | 2017 |
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Core HR | HCM |
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2024 | 2026 |
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Employee Recognition and Rewards Management | HCM |
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2019 | 2019 |
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Payroll | HCM |
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2012 | 2017 |
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Payroll | HCM |
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2017 | 2017 |
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Payroll | HCM |
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2024 | 2026 |
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Pension Administration | HCM |
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2021 | 2021 |
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Recruiting | HCM |
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2018 | 2018 |
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Recruiting, Applicant Tracking System | HCM |
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2014 | 2014 |
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Time and Attendance | HCM |
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2010 | 2010 |
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Workforce Analytics | HCM |
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2010 | 2010 |
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Workforce Management | HCM |
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2010 | 2010 |
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Workforce Management | HCM |
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2020 | 2020 |
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Workforce Scheduling | HCM |
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2010 | 2010 |
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FirstGroup ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Hexagon | Legacy | HxGN EAM (Ex. Infor EAM) | Enterprise Asset Management | ERP Services and Operations | n/a | 2021 | 2021 |
In 2021, FirstGroup implemented HxGN EAM (Ex. Infor EAM) to formalize Enterprise Asset Management across its engineering and maintenance functions. The deployment targeted standardization of asset records and maintenance workflows to support a divisional shift to a Reliability Centred Maintenance based approach and to provide a unified system of record for engineering operations.
The HxGN EAM implementation focused on configuring core modules including the asset register, work order management, preventive maintenance planning, scheduling, and reporting suites. Configuration and automation work emphasized end to end process streamlining, role based access controls, reporting for RCM practitioners, and features that align with FirstGroup engineering operating model and regulatory procedures.
Integrations were developed as interfaces, APIs and data feeds to expose asset and maintenance data to reporting layers and operational consumers, with continued development of feeds and reporting suites noted as ongoing work. Operational coverage centers on engineering departments and maintenance end users, with technical maintenance conducted as business as usual and system subject matter experts providing frontline support and escalation handling.
Governance and rollout combined standardization of system use, training for engineering end users on RCM fundamentals, and establishment of protocols and access governance to maintain regulatory compliance. Collaboration between engineering subject matter experts, business analysts, support partners and the project team drives iterative configuration changes, reporting enhancements and protocol development for sustained asset management practice.
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FirstGroup Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2012 | 2018 |
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FirstGroup Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2016 | 2016 |
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FirstGroup Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2014 | 2014 |
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FirstGroup CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2016 | 2016 |
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Call Center | CRM |
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2020 | 2020 |
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Call Center | CRM |
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2020 | 2020 |
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CRM | CRM |
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2014 | 2014 |
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Customer Engagement, Customer Experience | CRM |
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2022 | 2022 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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FirstGroup EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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EPM | EPM |
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2012 | 2012 |
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Financial Consolidation and Close | EPM |
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2012 | 2012 |
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FirstGroup ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2020 | 2020 |
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Remote Monitoring and Management | ITSM |
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2020 | 2020 |
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FirstGroup Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2018 | 2018 |
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FirstGroup TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Treasury Management | TRM |
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2008 | 2008 |
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FirstGroup PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Robotic Process Automation | PaaS |
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2021 | 2021 |
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FirstGroup IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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FirstGroup CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EMM / MDM / MAM | CyberSecurity |
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2020 | 2020 |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at FirstGroup
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by FirstGroup Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from FirstGroup IT executives and key decision makers. This section highlights FirstGroup's latest recorded technology evaluations, including Rackspace Cloud for Application Hosting and Computing Services on 2024-10-23. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the FirstGroup digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD FirstGroup Technographics
FirstGroup is a Transportation organization based in United Kingdom,
with around 29000 employees and annual revenues of $6.20 billion.
FirstGroup operates a diverse technology stack with applications such as
SAP S/4 HANA Finance, Appogee Leave and HxGN EAM (Ex. Infor EAM),
covering areas like ERP Financial, Absence and Leave Management and Enterprise Asset Management.
FirstGroup has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Appogee and Hexagon.
FirstGroup recently adopted applications including
Workday HCM in 2024, Workday Payroll in 2024 and Salesforce Experience Cloud in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of FirstGroup’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates FirstGroup’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete FirstGroup technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.